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"My boyfriend and I had a great time here. The resort overall was very nice, although the room was definitely dated and felt a bit musty. We enjoyed the pickleball courts and the ocean pool. Unfortunately the resort was fully booked during our visit so the pools and beach were very busy. The ocean pool was a nice escape as it was adults only and more quiet. The food was good, our favourite was the Mexican restaurant and the taco bar. We loved the nature and animals and had an amazing time overall!"

"Great hotel great customer service"

"The property was beautiful and the staff was polite mainly. The private pool rooms are beautiful but I do feel the private pool itself could be treated or cleaned "

"We decided to celebrate our wedding anniversary at Hotel Xcaret Arte. We received to fill out the list of activities, and we did it, we said the reason to visit this hotel. The day of our anniversary we went to a restaurant for dinner and to celebrate, they asked if we are celebrating something and we told them, but nothing happen, no celebration, at least we expected a plate with piece of cake and letter say "Happy anniversary" or something, but nothing. For me I do not care, but for my wife is a big deal. We tried to do this kind of trip for the last five years and this is the first time that nothing happens, very disappointed. We have a picture where we celebrate with a piece of cake our anniversary each but not this time. I know Xcaret wants to charge for everything, but for a piece of cake saying Happy Anniversary is too much. And we left a Tip to the Waitress for nothing. And is worst when see a lot of videos from other people that celebrate birthdays of Anniversaries with those kinds of attentions that we did not have. "

"Increíble, recomendable"

"Food, pool and room were great, menus at the specialized restaurants could offer a larger selection, just one very rude waitress we encountered, when we had dinner at the Italian place."

"The number of activities is huge. I like that! The food was Excellent. More effort to keeping the beach in good condition would help your cause. A better system for walk up bar service. Within our party of 6, all but one of us experienced que jumping, which led to arguments. Lines on the ground where people need to line up for drink service. "

"Amazing resort, and extremely family oriented. The staff is incredible and very attentive."

"The food was good. Pools close by 7pm. Public access washrooms were not always clean. Staff in the stores were not helpful or friendly. Hotel staff was good."