道之驿更别

中文: 整體都很好,無論是早餐還是停車。 日語: 全体的にはとても良かったです。朝食も駐車場の対応も問題ありませんでした。 English: Overall, everything was very good, whether it was the breakfast or the parking.

I stayed at Tokachigawa Moor Onsen Seijyakubow for two nights. I had high expectations for this stay, having booked nearly a year in advance via Expedia. While there were highlights, the experience was marred by a significant operational oversight. Six months prior to my arrival, I specifically requested to change my dinner to Teppanyaki for the second night. Unfortunately, the staff missed this request entirely. They only contacted me a few days before my trip to inform me that Teppanyaki was only available for my first night due to lack of availability. For a high-end establishment, this level of administrative negligence was disappointing. Regarding the facilities, while the guest rooms and the reception lobby were immaculate and beautifully maintained, the private onsen area needs more attention. There was a noticeable odor in the shower section, and I observed mold in the grout between the tiles. This suggests the cleaning staff needs to be more thorough. On a positive note, the culinary experience was outstanding. Both the Teppanyaki and the Kaiseki meals were well above standard and truly delicious. The staff were also very apologetic regarding the booking error, which I appreciated. I sincerely hope the management can improve their reservation tracking and deep cleaning processes. With these improvements, Seijyakubow has the potential to become the premier hotel in the Tokachigawa Onsen area.

帶廣東急酒店的位置十分方便，距離帶廣ＪＲ站很近，附近亦有很多吃東西的地方。另外，酒店裡有一位懂英語的服務員，她很友善和樂意提供協助，值得一讚！