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亨利葉塔羅切斯特區溫德姆速 8 酒店的評價

2 out of 5
亨利葉塔羅切斯特區溫德姆速 8 酒店
1000 Lehigh Station Rd, Henrietta, NY

評價

6.4
10 分評分，優異；1002 則評價中有 210 則" "
8 分評分，不錯；1002 則評價中有 251 則" "
6 分評分，一般；1002 則評價中有 203 則" "
4 分評分，欠佳；1002 則評價中有 163 則" "
2 分評分，很差；1002 則評價中有 175 則" "

6.2/10 

整潔度

7.2/10 

職員與服務

6.0/10 

設施服務

6.0/10 

住宿狀況

6.4/10 

環保程度

評價

2/10 很差

Heather (Kansas City)

伴侶同遊
不滿：設施服務和住宿狀況
NO elevator.
於 2024 年 5 月住了 1 晚

8/10 不錯

Jer

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and affordable hotel with a lot of space. Great experience.
於 2024 年 5 月住了 1 晚

10/10 優異

Breanna

讚好：整潔度、職員與服務、設施服務和住宿狀況
Super clean and safe. Great breakfast
於 2024 年 5 月住了 2 晚

10/10 優異

Shyasia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

2/10 很差

Dianna

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Rooms stuff on walls, doors, and doorways. Burn holes on bed. Smoke smell even though it was non smoking. No hand soap in bathroom, and plumbing equipment broken. Continental breakfast al laugh. Coffee, cereal or waffle with spoiled fruit. No napkins so I asked and the gentleman tossed a box of tissues on my table. Please don’t go. Highway robbery for a dump
於 2024 年 5 月住了 4 晚

10/10 優異

John

Very good stay
於 2024 年 5 月住了 1 晚

10/10 優異

Kaela

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing
於 2024 年 5 月住了 3 晚

10/10 優異

Nika

讚好：整潔度、職員與服務和住宿狀況
s
於 2024 年 5 月住了 1 晚

10/10 優異

Heather

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean breakfast
於 2024 年 3 月住了 1 晚

6/10 一般

Rosa

伴侶同遊, 商務旅客
不滿：設施服務
Breakfast was dismal since all that was offered was toast, cold cereal, waffles, yogurt, and a piece of fruit. No decaff tea. We went out for breakfast every morning of our stay. There are No Smoking signs on either side of the front door, yet the staff and guests stand next to these signs to smoke.
於 2024 年 5 月住了 2 晚

8/10 不錯

Olivier (ETAMPES)

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ce n'est pas mon premier séjour dans cet établissement. J'y suis venu il y a 2 ans. J'ai apprécié le sérieux de la tenue de l'endroit. Il y a effectivement des interlocuteurs (réception, petit-déjeuner, problème relevant du bricolage). J'ai eu une poubelle vidée et des serviettes neuves chaque jour. Tout fonctionnait même si la prise de la lampe du fond était sortie du mur, et un abat-jour de lampe de chevet un peu cabossé. Je dors toujours avec des bouchons anti-bruits en hôtel aux Etats-unis. Si vous ne dormez pas ainsi, le bloc chauffage/climatisation, les conduites d'eau des voisins (sifflement aigu) et les portes qui claquent ou les voix parfois, peuvent vous déranger. Le petit déjeuner était simple mais possible. J'ai toutefois acheté mon jus d'orange pour la semaine (un tour chez Walmart et c'est réglé) parce qu'il n'y en avait pas à l'hôtel et que, de toutes façons, je ne prends que le meilleur. La TV fonctionnait et le lit était bon et très grand. Franchement, j'ai apprécié ce séjour.
於 2024 年 4 月住了 7 晚
Robin 於 2024年5月2日的回應
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.I

4/10 欠佳

Kelly

家人同遊
不滿：整潔度、設施服務和住宿狀況
Not enough towels for 3 people. Pillows are sooo outdated. Itchy when we get in bed under blankets. TV not working. Roku fire I refuse sign in my account on it. No explanation about down payments online until I arrived - they charged us the nights we planned sleep there not at the end of the last day
於 2024 年 4 月住了 2 晚

8/10 不錯

frank

於 2024 年 4 月住了 1 晚

10/10 優異

martha (randolph)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Robin 於 2024年4月19日的回應
Thank you so much for your stay and for choosing Super 8 by Wyndham.

6/10 一般

Yogesh

家人同遊, 商務旅客
不滿：住宿狀況
breakfast is included but coffee and juice machine do not work no alternative arrangement. seen. the waffle dough is of lower quality and you can feel this as you eat it.
於 2024 年 4 月住了 1 晚

6/10 一般

Joseph

讚好：整潔度
不滿：住宿狀況
於 2024 年 4 月住了 1 晚
Robin 於 2024年4月19日的回應
Thank you so much for your stay and for choosing Super 8 by Wyndham.

10/10 優異

Paulina

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
The place was super clean, quiet and it was very pleasant to stay! I would recommended for anyone!
於 2024 年 4 月住了 1 晚

10/10 優異

Jeffrey

讚好：整潔度、職員與服務、設施服務和住宿狀況
My Room was clean and comfortable... not too big, not too small... it had it all the right amenities I needed. And the bed was nice and comfortable with good linens and pillows. It was a good stay and the staff was friendly. This location is also quite good... lots of businesses around and only about 15mins from downtown. I recommend this hotel.
於 2024 年 4 月住了 2 晚

8/10 不錯

Andre St

伴侶同遊
Good location easy access
於 2024 年 4 月住了 1 晚
Robin 於 2024年4月10日的回應
Thank you for taking the time to share your feedback

8/10 不錯

Kelle

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
Really would have liked to have had adequate breakfast available. We know it was a busy time but if all your rooms were full at premimium rates, it would have been appreciated if you had adequate amount of juice and a working coffee machine. Had to go to front desk to obtain toilet paper for our room.
於 2024 年 4 月住了 2 晚
Robin 於 2024年4月9日的回應
Thank you for taking the time to share your feedback

4/10 欠佳

Marielis

不滿：整潔度、職員與服務、設施服務和住宿狀況
Las alarma de incendio se ativaron todas las noche como a es de las 2am de la mañana todos los dias que estuve ay y saca a todo el mundo para afuera con ese frio y uno puerde su sueño
於 2024 年 4 月住了 3 晚
Robin 於 2024年4月9日的回應
Thank you for sharing your feedback regarding your recent stay. I apologize for any inconvenience caused by the fire alarm going off every night. Your comfort and safety are our top priorities, and it's disheartening to hear that this issue affected your experience.I assure you that we take matters of safety seriously, and I have immediately alerted our maintenance team to investigate and address the recurring fire alarm incidents. Your feedback is crucial in helping us identify and resolve issues promptly, and I appreciate you bringing this to our attention.We value your input, and we are committed to ensuring a more comfortable experience for our guests.Once again, I apologize for the inconvenience, and we appreciate your understanding as we work to address this matte

10/10 優異

Julio

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
👍
於 2024 年 3 月住了 3 晚
Fatima 於 2024年4月4日的回應
We thank you so much for choosing Super 8 by Wyndham.

6/10 一般

David

家人同遊
讚好：整潔度和職員與服務
Staff was cordial. Breakfast was typical. Rooms were clean. What I didn't understand is that it is a "non-smoking" facility. Yet, due to the continuous smoking of marijuana being allowed in the rooms, not only did it fill the hallways, it came in to my room as well. It is supposed by those that don't engage in smoking, whether tobacco or other substance, that smoking would be prohibited. If not, it's good to know, so that I can filter out facilities that allow smoking.
於 2024 年 3 月住了 2 晚
Robin 於 2024年4月5日的回應
Thank you for taking the time to share your feedback

4/10 欠佳

Lonnie

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Stairs and hallways unclean, trash outside of building, seemed to be many men/workers staying at property??? breakfast was very sparse - juice machine out of order, house keeping only came one time during 3 night stay.
於 2024 年 3 月住了 3 晚

10/10 優異

Jim

商務旅客
讚好：整潔度、設施服務和住宿狀況
Good area I've stayed there many times.
於 2024 年 3 月住了 1 晚

10/10 優異

Aamir (Mississauga)

於 2024 年 3 月住了 1 晚
Robin 於 2024年4月19日的回應
Thank you so much for your stay and for choosing Super 8 by Wyndham.

2/10 很差

Duane

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Witnessed a woman being attacked right in the lobby of the hotel. It took police 20 minutes to arrive. Very disturbing that staff would allow such things to happen.
於 2024 年 3 月住了 3 晚
Robin DePoty 於 2024年3月22日的回應
I'm sorry to here that but I don't recall this incident I think you may be reveiwing the wrong property

10/10 優異

Dipika

於 2024 年 3 月住了 1 晚
Fatima 於 2024年4月4日的回應
Thank you so much for your stay and for choosing Super 8 by Wyndham.

10/10 優異

DEZIREE

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean
於 2024 年 3 月住了 1 晚
Robin 於 2024年3月10日的回應
Thank you for taking the time to share your feedback

10/10 優異

Amarilis

伴侶同遊, 商務旅客
讚好：職員與服務和住宿狀況
Loved the
Robin 於 2024年3月10日的回應
Thank you for taking the time to share your feedback

4/10 欠佳

Thomas

讚好：職員與服務
不滿：設施服務和住宿狀況
Trash in rear parking lot kinda says everything you need to know.
於 2024 年 2 月住了 10 晚

8/10 不錯

Belinda

於 2024 年 2 月住了 3 晚

8/10 不錯

sherry

家人同遊
讚好：整潔度和職員與服務
I enjoyed My visit. However, I noticed stains on the blankets and one sheet. I will visit again in a few months.I hope they'll have bought new bedding by summer.
於 2023 年 12 月住了 3 晚

10/10 優異

Naomi

讚好：整潔度、職員與服務、設施服務和住宿狀況
Súper
於 2024 年 2 月住了 1 晚

10/10 優異

真實旅客

多人同遊
讚好：職員與服務
Cost-effective stay will return
You get what you pay for I have no complaints it was clean quiet breakfast filled my belly very convenient
於 2024 年 2 月住了 1 晚

4/10 欠佳

Carol Ann

不滿：整潔度和住宿狀況
The room looked updated but, no hot water, safety latch broken, heater didn't work properly, breakfast items were stale, we booked for 2 nights but our cards were turned off after one and had to get cards reprogrammed, bottles in our shower were empty. We have stayed here a year ago but since then things have gone down hill. People at front desk were very friendly.
於 2024 年 2 月住了 2 晚

8/10 不錯

raymond

於 2024 年 2 月住了 1 晚

10/10 優異

Noemi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great
Friendly staff made me fell like we was family love it breakfast delicious and yes I will come back when come visit Rochester thanks
於 2024 年 2 月住了 1 晚
Robin 於 2024年3月2日的回應
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.

6/10 一般

Stephen

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

Corinne

於 2024 年 2 月住了 1 晚

2/10 很差

Labria

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務和設施服務
於 2024 年 2 月住了 1 晚

10/10 優異

Elizabeth

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Continental breakfast was great.. my kids enjoyed making the waffles.
於 2024 年 2 月住了 2 晚
r 於 2024年3月2日的回應
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.

10/10 優異

Belinda

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 8 晚

6/10 一般

Jeffery

讚好：職員與服務
不滿：整潔度和住宿狀況
Time for bathroom rennovations to happen
The bathroom ceilings are falling apart. the showers look like crap. Fix the wall papers and stop making it look like a dump. As often as I stay there, always issues with something.
於 2024 年 2 月住了 1 晚

10/10 優異

JOSE R

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service, and very professional
於 2024 年 2 月住了 1 晚

10/10 優異

Jessica

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Robin DePoty 於 2024年2月5日的回應
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.If there are any specific aspects of your experience that stood out to you, or if there's anything we can do to further enhance your future stays, please feel free to share your thoughts. We value your feedback and are committed to continuously improving our services.It was a pleasure hosting you, and we look forward to the opportunity to welcome you back in the future.Thank you once again for your positive feedback.

4/10 欠佳

Donald

讚好：職員與服務
Every night the fire alarm wpuld go off
於 2024 年 1 月住了 7 晚
Guest Relations Manager 於 2024年2月1日的回應
Thank you for sharing your feedback regarding your recent stay. I apologize for any inconvenience caused by the fire alarm going off every night. Your comfort and safety are our top priorities, and it's disheartening to hear that this issue affected your experience.I assure you that we take matters of safety seriously, and I have immediately alerted our maintenance team to investigate and address the recurring fire alarm incidents. Your feedback is crucial in helping us identify and resolve issues promptly, and I appreciate you bringing this to our attention.We value your input, and we are committed to ensuring a more comfortable experience for our guests.Once again, I apologize for the inconvenience, and we appreciate your understanding as we work to address this matter.

10/10 優異

JOSE R

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good services, and very professional
於 2024 年 1 月住了 1 晚
Guest Relations Manager 於 2024年2月1日的回應
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.If there are any specific aspects of your experience that stood out to you, or if there's anything we can do to further enhance your future stays, please feel free to share your thoughts. We value your feedback and are committed to continuously improving our services.It was a pleasure hosting you, and we look forward to the opportunity to welcome you back in the future.Thank you once again for your positive feedback.

10/10 優異

Rachel

於 2024 年 1 月住了 1 晚

8/10 不錯

Jamkarlie negron agosto

讚好：整潔度和職員與服務
於 2024 年 1 月住了 5 晚
Guest Relations Manager 於 2024年1月26日的回應
Thank you for taking the time to share your feedback, and I appreciate your overall positive rating of 4 out of 5. Your satisfaction is important to us, and we value your input.To further enhance our services, could you please provide additional details or insights into areas where we can improve and potentially earn a perfect rating during your next stay? Your feedback is invaluable, and we are committed to delivering an even better experience for our guests.If you have any specific comments or suggestions, please feel free to share them with us. We are here to ensure your future stays are exceptional, and your input helps us achieve that goal.Thank you for choosing our hotel, and we look forward to welcoming you back for an even more enjoyable experience.