外觀

洛克維爾喜來登酒店的評價

3.5 out of 5
洛克維爾喜來登酒店
920 King Farm Blvd, Rockville, MD

評價

8.4

很好

10 分評分,優異;1001 則評價中有 494 則" "
8 分評分,不錯;1001 則評價中有 287 則" "
6 分評分,一般;1001 則評價中有 113 則" "
4 分評分,欠佳;1001 則評價中有 48 則" "
2 分評分,很差;1001 則評價中有 59 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.6/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

jingrong

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 2 月住了 11 晚
Sheraton Rockville 於 2024年3月5日的回應
Thank you for the 4-star rating! We appreciate your feedback and strive to make your experience even better in the future

10/10 優異

pinzhi

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
very good
於 2023 年 9 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2018 年 12 月住了 1 晚
Sheraton Rockville Hotel 於 2020年7月10日的回應
Dear Guest, We appreciate your feedback and would like to thank you for staying with us. We look forward to welcoming back you soon. Best and Stay safe,

2/10 很差

Eric

不滿:整潔度、職員與服務、設施服務和住宿狀況
Not clean, nothing around it. Disappointing. Would not recommend.
於 2018 年 11 月住了 3 晚
Sheraton Rockville Hotel 於 2020年7月10日的回應
Dear Eric, We appreciate your feedback and would like to thank you for staying with us. We apologize that we did not exceed your expectations. We look forward to welcoming back you soon, and this time to meet your expectations. Best and Stay safe,

10/10 優異

Tai-Kai

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 6 月住了 1 晚

10/10 優異

Scarlett

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Stacy 於 2017年6月14日的回應
Dear Scarlett, With Five stars it seems you enjoyed your stay with us! Thank you for taking the time to review your stay. Safe Travels! Erin Laughlin General Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

William

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Only problem we had was 1/4 roll of toilet tissue in the room. This was quickly corrected by the staff. Great hotel!
於 2024 年 4 月住了 2 晚
Sheraton Rockville 於 2024年5月1日的回應
Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had a five-star experience during your visit. Delivering exceptional service and ensuring our guests feel satisfied is always our top priority, and it's incredibly rewarding to know that we hit the mark during your stay.We truly appreciate your kind words and your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back soon!Warm regards,

8/10 不錯

Tanais

商務旅客, 多人同遊
讚好:整潔度和職員與服務
The rooms are clean but the elevator smells like rotten seafood and the lint windows need cleaning.
於 2024 年 4 月住了 4 晚
Sheraton Rockville 於 2024年5月1日的回應
Thank you for taking the time to leave us your feedback. We're glad to hear that you had a positive experience overall. At the same time, we're always striving to improve, so if there's anything specific you think we could do better, please don't hesitate to let us know. We value your input and hope to have the opportunity to earn that fifth star from you in the future.Best regards,

8/10 不錯

Joseph

伴侶同遊
It was good
於 2024 年 4 月住了 1 晚
Sheraton Rockville 於 2024年4月22日的回應
Thank you sincerely for taking the time to leave us a 4-star review! Your feedback is greatly appreciated and invaluable to us.We're thrilled to hear that you had a positive experience during your time with us. Your support motivates us to continually improve and enhance our services.If there are any specific areas where we can further exceed your expectations and earn that extra star next time, please do not hesitate to let us know. We're here to ensure your future stays are nothing short of exceptional.Once again, thank you for choosing us and for your thoughtful review. We look forward to welcoming you back soon!

8/10 不錯

OLABODE

讚好:整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Sheraton Rockville 於 2024年4月8日的回應
Thank you for taking the time to leave us your feedback. We're glad to hear that you had a positive experience overall. At the same time, we're always striving to improve, so if there's anything specific you think we could do better, please don't hesitate to let us know. We value your input and hope to have the opportunity to earn that fifth star from you in the future.

6/10 一般

aimee

於 2024 年 4 月住了 1 晚
Sheraton Rockville 於 2024年5月1日的回應
Thank you for taking the time to share your feedback. We appreciate all comments as they help us improve our services. We're sorry to hear that your experience didn't meet your expectations this time.If you have any specific concerns or suggestions you'd like to share with us, please feel free to reach out. We value your input and would love the opportunity to make things right.Thank you for choosing us, and we hope to have the chance to exceed your expectations in the future.Best regards,

10/10 優異

Dinorah

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Parking should be free
於 2024 年 3 月住了 1 晚
Sheraton Rockville 於 2024年4月7日的回應
Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had a five-star experience during your visit. Delivering exceptional service and ensuring our guests feel satisfied is always our top priority, and it's incredibly rewarding to know that we hit the mark during your stay.We truly appreciate your kind words and your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back soon!

10/10 優異

Theresa

於 2024 年 3 月住了 1 晚
Sheraton Rockville 於 2024年4月11日的回應
Thank you so much for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had a five-star experience during your visit. Delivering exceptional service and ensuring our guests feel satisfied is always our top priority, and it's incredibly rewarding to know that we hit the mark during your stay.We truly appreciate your kind words and your support. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back soon!Warm regards,

10/10 優異

Kristi

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Sheraton Rockville 於 2024年3月18日的回應
Thank you for taking the time to share your feedback!

6/10 一般

Michael

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務和住宿狀況
Not much, pool not open
於 2024 年 3 月住了 2 晚
Sheraton Rockville 於 2024年3月14日的回應
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are grateful for the opportunity to improve.

4/10 欠佳

glenn

於 2024 年 3 月住了 1 晚
Sheraton Rockville 於 2024年3月15日的回應
Thank you for the review. We are working towards improving our service!

10/10 優異

Treena

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent I would definitely come back
於 2024 年 3 月住了 1 晚
Sheraton Rockville 於 2024年3月4日的回應
Thank you so much for taking the time to share your positive thoughts and feedback! We are thrilled to hear that you had a great experience and that our hotel met your expectations.

10/10 優異

PURVAK

於 2024 年 1 月住了 1 晚
Sheraton Rockville 於 2024年3月4日的回應
Thank you so much for taking the time to share your positive thoughts and feedback! We are thrilled to hear that you had a great experience and that our hotel met your expectations.

6/10 一般

Jonathan

家人同遊
讚好:職員與服務
於 2024 年 1 月住了 1 晚
Sheraton Rockville 於 2024年3月4日的回應
Thank you so much for taking the time to share your positive thoughts and feedback! We are thrilled to hear that you had a great experience and that our hotel met your expectations.

8/10 不錯

SungEun

於 2024 年 1 月住了 1 晚
Sheraton Rockville 於 2024年3月4日的回應
Thank you so much for taking the time to share your positive thoughts and feedback! We are thrilled to hear that you had a great experience and that our hotel met your expectations.

2/10 很差

Christopher

讚好:職員與服務
不滿:客房舒適度
Three major issues.
I'm usually a big Sheraton fan. However, three major issues with this room: One, the shower had neither hot water nor water pressure at 9pm in the evening, rendering the shower unusable. Had to shower at 4am if I wanted usable water. Two, the air in the room was so dry that it caused major throat discomfort within three hours. In my 50 years, I've never experienced air quality like this in a Sheraton. Three, the bathroom had entry door on a 45-degree angle, which opened into the toilet, significantly affecting seating area. Had to position body at an angle. If there are other available hotels in the area, I will not choose this one. Shame.
於 2023 年 12 月住了 1 晚

10/10 優異

Robert

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Proximity to my family
於 2023 年 12 月住了 4 晚

10/10 優異

Nicola

讚好:職員與服務
於 2023 年 12 月住了 1 晚

10/10 優異

Patrick (Boca Raton)

於 2023 年 12 月住了 3 晚
Sheraton Rockville 於 2024年3月4日的回應
Thank you so much for taking the time to share your positive thoughts and feedback! We are thrilled to hear that you had a great experience and that our hotel met your expectations.

10/10 優異

Arya

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯

Joseph

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Wendy

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wendy
The service was great. Very efficient and friendly check in. The server at the restaurant was svery nice k efficient. The hotel is a little dated. But still good.
於 2023 年 12 月住了 1 晚

10/10 優異

moses

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
I travel to the DC area for business and this is my default stay. I normally stay for 3 to 4 days and find it the best for my stay. Keep up the great service!
於 2023 年 11 月住了 3 晚

10/10 優異

Claudia

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚

8/10 不錯

Garry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

8/10 不錯

Daniel

讚好:職員與服務、住宿狀況和客房舒適度
不滿:整潔度
just one thing
Saturday...room not sorted...otherwise, my stay was perfect
於 2023 年 11 月住了 3 晚

10/10 優異

Gabriela

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Front desk was so kind and helpful
於 2023 年 11 月住了 1 晚

8/10 不錯

Kimberly

讚好:整潔度、職員與服務、設施服務和住宿狀況
I needed a place to stay when a family member was in the hospital. It was fine for me.
於 2023 年 11 月住了 1 晚

8/10 不錯

Jeanelle

於 2023 年 10 月住了 1 晚

8/10 不錯

Leontine

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Where are the amenities ?
As I said on checkin, the was no luggage rack in my room. Having a disability, it’s hard to have my suitcase on the floor. Also, no clock?? Why?? I stay here often and these items were disappointing. Also, I tried for 5 minutes to call the front desk with no one answering. I had to call from my cell phone directly to the hotel to get an answer, and then they answered on the 2nd ring. When I asked about it there was silence. Not Good 🙁
於 2023 年 10 月住了 1 晚

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Outside DC
So nice and quiet. Enjoyed having the onsite bar for a nightcap.
於 2023 年 10 月住了 2 晚

2/10 很差

Kyungjae

於 2023 年 10 月住了 3 晚

2/10 很差

Oluwasina

於 2023 年 10 月住了 2 晚

8/10 不錯

moses

讚好:整潔度、職員與服務、設施服務和住宿狀況
I was happy with the Hotel. Some of the guests were not quiet. This is not normal at this hotel. I often stay here when I am in the area for business.
於 2023 年 10 月住了 4 晚

10/10 優異

FLAVIEN

讚好:整潔度和住宿狀況
於 2023 年 10 月住了 1 晚

10/10 優異

FLAVIEN

讚好:整潔度、職員與服務和住宿狀況
Good location, quiet hotel and easy parking.
於 2023 年 10 月住了 7 晚

8/10 不錯

Dacny

讚好:整潔度和職員與服務
於 2023 年 10 月住了 1 晚

10/10 優異

Troy

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Gabriela

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place. Walked to Mom's organic to buy food. Plenty of restaurants
於 2023 年 10 月住了 3 晚

2/10 很差

Chelsea

商務旅客
不滿:整潔度和住宿狀況
Covkroaches in two rooms.
Initially I was given room 339 and there was a cockroach. I called to font desk and they promptly moved. The staff was lovely and they are not the issue. I was then given room 420, this morning when I woke up there was another cockroach crawling on my suitcase. This is unacceptable.
於 2023 年 10 月住了 1 晚

2/10 很差

Karen

讚好:整潔度和職員與服務
不滿:住宿狀況
於 2023 年 10 月住了 1 晚

8/10 不錯

Christian

於 2023 年 9 月住了 7 晚

10/10 優異

Hollie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

John

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great value
Wonderful staff, room was clean and bed was comfortable. Two night stay, close to Metro. We will stay here again.
於 2023 年 9 月住了 2 晚