This was by far the best place we have ever stayed in Rome. Our contact was 24/7 responsive and fast. They had it well set up for arrival with instructions, video, and anything else needed to ensure you could find the place. Building is great that it is in and the hotel was perfect. All that you needed was easily accessible for your self or if you wanted assistance someone there was able to help. I really really loved this place. Perfect location, so clean, so well decorated, fantastic service and communication.