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銀河旅館的評價

銀河旅館
via dei Mille 41/A, Rome

評價

5.8
10 分評分，優異；20 則評價中有 3 則" "
8 分評分，不錯；20 則評價中有 2 則" "
6 分評分，一般；20 則評價中有 7 則" "
4 分評分，欠佳；20 則評價中有 5 則" "
2 分評分，很差；20 則評價中有 3 則" "

6.4/10 

整潔度

6.0/10 

職員與服務

6.0/10 

設施服務

6.0/10 

住宿狀況

6.8/10 

環保程度

評價

4/10 欠佳

Lucia

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務和住宿狀況
Carissima, camera strettissima personale poco disponibile…assolutamente no consigliabile
於 2024 年 4 月住了 1 晚
Maria 於 2024年4月8日的回應
Sig,ra Lucia mi dispiace non si sia trovata bene se l'avessi saputo sarei potuta intervenire mi dispiace

6/10 一般

真實旅客

No estaban muy pendiente de temas como el papel higiénico
於 2023 年 12 月住了 4 晚

6/10 一般

真實旅客

讚好：整潔度和職員與服務
The room is really small, the breakfast was almost nothing , just a coffee cup and a croissant. The building is under renovation workship. Is nice , but it smell like humidity. At least it dos not value it cost.
於 2023 年 9 月住了 4 晚

8/10 不錯

Grazia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
La camera ordinata, pulita. Colazione buona.
於 2023 年 9 月住了 1 晚

2/10 很差

Carmen Libia

於 2023 年 9 月住了 1 晚

2/10 很差

Valerie

多人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
It was not advertised on Expedia or explained that check in was actually at another location/hotel then you had to walk back to the address that was displayed on Expedia. I was very confused, it was so hot, I was carrying my luggage back and forth like an idiot. It was very frustrating. Luckily when I called the number the person working reception spoke English and explained to me where I had to go. Nonetheless it was confusing and irritating. Also nowhere in Expedia does it say that the tourist have to pay a city tourism tax payable only in cash. I barely had the right amount. The AC barely worked, there was a funny odor in the room. The room floor was not swept, there was dust and hair all over the tile. Also I'm not sure if it was the other people in the room right in front of us or the area/neighbors around but we kept hearinf moaning sounds all night. It was very uncomfortable and for many hours on and off. Would not stay here again.
於 2023 年 7 月住了 1 晚
HOTEL MIRAGE 於 2023年8月10日的回應
Grazie

4/10 欠佳

annette (Liverpool)

不滿：整潔度、職員與服務和住宿狀況
Stayed 3 nights June 2023 heat around 27 degrees and we were informed that the air conditioner was not working. So hot in room at night felt ill told could not move to another room. Finaly after 2 days someone knocks with a remote for the air conditioner. I think they were saving on electricity. Shower cubicle had old soap pieces on tray and the inside of the doors had never had a wash plus mold. Breakfast was boring and in another building. Close to Rome terminal station but you pick up the keys at a different place. Nightmare.
於 2023 年 6 月住了 3 晚
HOTEL MIRAGE 於 2023年8月10日的回應
Grazie

10/10 優異

JOHN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5 🌟 'Find'.
We actually stayed at The Mirage (the Galaxy is an annex). Absolutely brilliant location; all travel options within minutes. Reliable lift with space for two and suitcases. Great night's sleep in comfortable, quiet, spotlessly clean and spacious room. Staff were lovely; very helpful and we were able to buy our air coach tickets at reception. Left luggage facility very convenient on our last morning. Very pleasant breakfast. Great restaurants nearby. We would DEFINITELY stay here again!
於 2023 年 5 月住了 4 晚

6/10 一般

Laure

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 2 晚

2/10 很差

BILMAR

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Nada. Malos olores. Quitan la calefacción. Me ubicaron en otra dirección. Me limpiaron el utensilio con la mano.

6/10 一般

真實旅客

不滿：職員與服務
Pick up your room keys at a separate hotel
The Hotel Galaxy doesn't have anyone there to check you in. They don't advertise that. After you look for parking and there is none, and drag your luggage to the listed address...you find out no one is there. Instead there's a sign with a phone number. I called it, then was given directions to another hotel address on the next block. It's not convenient, nor practical, to have guests check in at a different address than what's listed. It was a bit of a nightmare. Also, the building is very old. The keys get stuck and I would not stay there again.
於 2022 年 12 月住了 1 晚

6/10 一般

真實旅客

於 2019 年 4 月住了 1 晚
Grazia 於 2019年5月7日的回應
Thank you to agree us

4/10 欠佳

Mariia

讚好：整潔度
不滿：職員與服務和客房舒適度
Расположение удобное, в 3 минутах от вокзала Термини. В этом же доме пиццерия Адриано, где вкусно и недорого! Номер оказался очень маленький, развернуться вдвоем сложно! Не соответствует фото. В холле и номере сильный запах канализации. В ванной нет полок для ванных принадлежностей. Но убирали ежедневно! Интерьер понравился.
於 2018 年 10 月住了 4 晚
Grazia 於 2018年11月18日的回應
Sorry fo the mistake. We hope to see you again

6/10 一般

João

讚好：客房舒適度
不滿：職員與服務
Fui em viagem com a minha namorada, chegamos ao hotel para fazer o Check in e ninguem nos abria a porta e achamos estranho depois de uma chamada percebemos que o check in teria de ser feito num outro hotel localizado a 700 metros até ai tudo bem pois a informação estava na reserva e foi erro nosso. Quando chegamos a recepção disseram que não tinham a nossa reserva confirmada no email deles que tinha sido feita com 1 mês de antecedência, queriam nos colocar num apartamento a 20 min de comboio do centro que recusei e apenas nos deixaram fazer o check in as 18h que era quando tinham um quarto disponível. Em relação ao quarto, exactamente igual ao das fotografias. Atendimento muito pouco profissional e arrogantes.
於 2018 年 9 月住了 2 晚
Grazia 於 2018年10月11日的回應
We are very sorry for the late check in. We hope to see you again

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務和住宿狀況
Needs improvement
Personnel could not speak or understand English. The sheets were smelly. The walls of the room were dirty and had mould at some points. One night someone was trying to unlock our door. We called the reception because we were scared and the receptionist could not understand. It proved to be the neighbour next door who was probably drunk.
於 2018 年 9 月住了 3 晚
Grazia 於 2018年9月24日的回應
We are very sorry for the mistake. We'll work to be better

8/10 不錯

真實旅客

Great location
Great location near Termini station so easy to get around the city from there. The B&B is in an apartment/office building so doesn't really feel like a hotel, we never saw any other guests and there's no front desk. Nonetheless, it was good value and the room was clean. The double bed was actually two singles pushed together though!
於 2018 年 9 月住了 5 晚
Grazia 於 2018年9月15日的回應
Thank you to agree us

10/10 優異

lorenza

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
👍
Bello
於 2018 年 5 月住了 2 晚
Grazia 於 2018年5月15日的回應
Grazie molte. Torni a trovarci

6/10 一般

Leonardo

讚好：整潔度和住宿狀況
MARY 於 2018年5月19日的回應
MI DISPIACE SE AVESSI SAPUTO SAREI POTUTA INTERVENIRE MEGLIO SEMPRE FAR PRESENTE TUTTO IN RECEPTION

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Sicuramente al di sotto di quello che mi aspettavo
Camera sporca con il piumone bianco con macchie di vario tipo (non oso immaginare cosa siano). Bagno legermente incrostato. Si salva solo la posizione. Personale ok. Ma non ci tornerei.
於 2018 年 2 月住了 4 晚
Grazia 於 2018年3月8日的回應
Ci spiace saper solo ora del suo disappunto. Se avessimo saputo durante il suo soggiorno sicuramente ci saremmo adoperati in Suo favore

10/10 優異

silvio

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Grazia 於 2018年5月6日的回應
Grazie, il Suo giudizio è molto prezioso per noi