The hotel overall was great. Great location for transportation links into the city centre and in a quiet neighbourhood. Although it was next to a police station the noise from the sirens wasn't too bad. I would have given the hotel 5 stars but there were some minor issues. We went with 2 kids under 10 year old and we thought we had access to the indoor pool having confirmed it with the hotel by email before we departed. However, when we got to the hotel we were told under 16s are not allowed as the pool is more of a jacuzzi than a pool and we would only be able to access the outdoor pool. However, the outdoor pool is not heated so unless you like cold swims its not usable outside summer months. The other issue was that the rooms do not have side lamps but have tiny spot lights in the ceiling so at night time its very difficult to see in the sides of the room. There were no chest of drawers in the room so we were living out of suitcases and with kids the rooms did become very messy. Finally, we had the junior suite room with the hot tub, which was great however I don't think it gets a proper deep clean too often so for the first 3-4 times we used it (due to lack of a pool) the jets would tend to spit out bits of dark fluff bits and hairs which is not great at all. On the plus side apart from one lady at the counter all the staff were very nice and helpful.