I have never left a bad review before but here I just must. I stayed in this hotel for combined 3 night, after the first night I was supposed to leave back home but got robbed and had all my documents and money stolen. I had to have a friend frantically try to book a hotel for me and I told him to book the same but being stressed he initially selected the wrong date. Immediately called Expedia that immediately contacted the property- no answer. My friend made an additional reservation for the right date being unable to cancel the other one, once I checked in I repeatedly asked reception to help us cancel it and explained my situation, the manager in a very irritated way kept telling me to call Expedia. We did again, Expedia emailed again and again and finally on day 3 we got a “no” the rooms isn’t refundable they don’t care it was a mistake; they don’t care I was robbed and now have to pay 600$ for a hotel room booked in error and I won’t be using, on top of having everything I have stolen.
I am an avid traveller and I have never seen this lack of humanity and integrity from a business. I highly do not recommend this place because if something god forbid goes wrong they will not treat you well and that’s not what you want in a foreign country.
