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Reviews of Porto Romano The Marina Resort

4 out of 5
Porto Romano The Marina Resort
Via Costalunga 21/31, Fiumicino, Rome

Reviews

9.4

Exceptional

Rating 10 - Excellent. 288 out of 371 reviews" "
Rating 8 - Good. 57 out of 371 reviews" "
Rating 6 - Okay. 15 out of 371 reviews" "
Rating 4 - Poor. 6 out of 371 reviews" "
Rating 2 - Terrible. 5 out of 371 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Blythe

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Waited at the airport for 1 hour and 45 minutes for the hotel shuttle. When they arrived to pick us up they would not take accountability and told us that they were there at the time they were scheduled to. Staff did not charge us for the shuttle after we complained. 7am hammering and landscaping right outside our room incessantly and did not stop after we checked out at 11am. Beautiful facility (however everything is seasonal so we did not get a pool or spa for the price we paid). Ordered room service and they waited until they got to the room with half our order stating that they no longer serving the dish we ordered. Did not call to let us know. Would not stay there again as hospitality was garbage and it is very out of the way.
Stayed 1 night in May 2024
Response from Jessica on 16 May 2024
Dear Mr Blythe,we are sorry to hear your stay with us was not up to your standards and to see such a low score especially since the problem with the shuttle was out of our hands. We tried our best to help you catch it and we did not charge you the ride to apologize -even though as I said it was out of our hands because it depends if you are in the correct meeting point/show up in time.Also, the pool is seasonal but the SPA it's open and available and you decided not to use it.About the rest we apologize for any inconvenience that may have occurred.Regards.

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tranquil environment.
Stayed 1 night in May 2024
Response from Jessica on 16 May 2024
Dear Benjamin, thank you for your feedback!

10/10 Excellent

Kaysie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, peaceful. The one drawback is that the rooms are often up rather steep spiral staircases, so be careful. Also, it means you have to carry your suitcase up. But honestly was such a beautifulstay!
Stayed 1 night in May 2024
Response from Jessica on 16 May 2024
Dear Kaysie,thank you for your lovely and honest review. We appreciate and value your opinion.Best regards.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and close to the airport. Ostia was a pleasant afternoon
Stayed 1 night in May 2024
Response from Jessica on 16 May 2024
Dear James, thank you for your feedback! We value and appreciate your opinion. Best regards.

10/10 Excellent

Lakelan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though there was no water in the pool, season not open yet, the grounds, the room and the staff were incredible. Very accommodating with planning for early shuttle to the airport. Restaurant was very good as well.
Stayed 1 night in May 2024
Response from Jessica on 16 May 2024
Dear Lakelan, thank you for your feedback. We are overjoyed to see such a splendid review of your stay with us.Best regards

4/10 Poor

James

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Promised shuttle pickup at airport did not happen. Shuttle did not show. Hotel did not answer phone. We had to get an Uber to the hotel.
Stayed 1 night in May 2024
Response from Jessica on 10 May 2024
Dear James,We are sorry to see such a low score for something that was out of our hands. We can only book the shuttle TO the airport, as we did for you this morning.The shuttle FROM the airport does not work by booking, so we did not "promise" anything, you just have to show up at the meeting point and wait for the ride at the correct scheduled time. The shuttle driver cannot wait for you and if you miss the ride it’s out of our hands. Also, we did speak to you yesterday and then to the driver who told us they picked up everyone that was at the stop.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet peaceful and comfortable room. Great food and ambiance
Stayed 1 night in May 2024
Response from Jessica on 8 May 2024
Dear guest,thank you so much for this lovely feedback! We are glad you enjoyed our hotel and hope to welcome you back in the future.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and the surrounding area is nice to walk around. The breakfast was very good.
Stayed 1 night in Feb 2024
Response from Jessica on 7 May 2024
Dear Kim. thank you for your lovely review.Best regards.

10/10 Excellent

Will

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and very friendly staff. When we return to the Rome area we will be staying here for sure. Wish we were there in the summer with the pool open, you can’t beat this place.
Stayed 1 night in May 2024
Response from Jessica on 5 May 2024
Dear Will,thank you so much for your review. We are overjoyed to know you had an excellent time with us and can't wait to welcome you again, perhaps in the summer as you suggested.

10/10 Excellent

Janet

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very relaxing atmosphere. Staff are very nice and helpful. One of the place I’ll stay over and over again. Thank you so much.
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Dear Janet, thank you so much for this review. We are pleased to know your experience with us was excellent and we can't wait to welcome you back soon. Best regards

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service..great restaurant...lovely setting on the water...15 minute ride to the airport.
Stayed 1 night in Apr 2024
Response from Jessica on 29 Apr 2024
Dear Marie, thank you so much for your review! We are glad you enjoyed our resort.

10/10 Excellent

Marizahn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 1 night in Apr 2024
Response from Jessica on 28 Apr 2024
Dear Marizahan, thank you for your review!Best regards

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 1 night in Apr 2024
Response from Jessica on 27 Apr 2024
Dear Claudia, thank you so much for this review!

10/10 Excellent

Barbara, New Lenox

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service have been amazing. We have been treated great and the property is truly beautiful. 5 star all the way!!!!
Stayed 1 night in Apr 2024
Response from Jessica on 27 Apr 2024
Dear Barbara, thank you so much for this kind words.Dear Amanda,We couldn't be happier to read your fantastic review!It's delightful to know that our hotel exceeded your expectations and provided you with a memorable experience. We hope to welcome you back in the future.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious room with balcony overlooking water! Staff very friendly and helpful. Delicious food at restaurants onsite, and free breakfast buffet helped start our day. The Turkish bath and sauna was so relaxing, the perfect ending after a day touring Rome. Thank you, we enjoyed our stay very much!
Stayed 2 nights in Apr 2024
Response from Jessica on 27 Apr 2024
Dear Ann,We couldn't be happier to read your fantastic review!It's delightful to know that our hotel exceeded your expectations and provided you with a memorable experience.Thank you for your kind words, and we can't wait to welcome you back again soon.

2/10 Terrible

Linh

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were disappointed with our stay at this resort. Our room was small, dated and had an unpleasant smell. We needed a one night stay due to our early flight back to the U.S. and thought this place would provide us with that but the smelly room was stressful. The resort is far away from everywhere and not possible to walk anywhere without having to pay for a taxi. I would not stay here again nor recommend it to anyone. There is a Hilton hotel in the airport that I think a better choice.
Stayed 1 night in Apr 2024
Response from Jessica on 27 Apr 2024
Dear Linh,we are sorry to hear that you are not happy with your experience with us. We have different kind of rooms and suites and the one you chose is one of the smallest (with the exact measurements on the website for anyone to see). Also, the hotel is only 4 years old and is refreshened and renovated annually, so we truly do not understand the "dated" comment. Same goes for our location. We are close to Fiumicino Airport but not so close that we are in that chaotic area, enjoying our little piece of green and quiet. Which, of course, is not something a hotel located at the entrance of the aiport can provide. To anyone their preferences, I guess.

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jessica on 27 Apr 2024
Dear Kaitlyn, thank you so much for this review!

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
12 minutes from the airport.
Stayed 1 night in Apr 2024
Response from Jessica on 27 Apr 2024
Dear Benjamin,thank you for your review! We are glad you liked our closeness to the airport. Best regards

10/10 Excellent

Harley, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small building but big grounds - beautiful view of the Tiber. Restaurant on site was delicious with wonderful staff.
Stayed 1 night in Apr 2024
Response from Jessica on 27 Apr 2024
Dear Harley,thank you for this review. We are overjoyed to know our scenery, our restaurant and our staff provided you with an amazing experience. Best regards

10/10 Excellent

Lorna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved being on the water. Also, the bistro is fabulous. We loved it!
Stayed 1 night in Apr 2024
Response from Jessica on 14 Apr 2024
Dear Lorna, thank you so much from this lovely review. We are glad to hear you had a pleasant stay with us.Best regards

10/10 Excellent

Brittan, BOISE

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This is a perfectly nice hotel but it is somewhat secluded. They do have a small bar, café and restaurant but if you want to do anything else you need to get in a shuttle or drive for 20 minutes. The food was excellent and they have a nice but limited breakfast included. WE were on the top floor (2 story building) but no elevator.
Stayed 1 night in Apr 2024
Response from Jessica on 14 Apr 2024
Dear Brittan, thank you for your lovely review. We are glad to know you enjoyed our hotel and our restaurant! Best regards

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica on 12 Apr 2024
Dear Hayley, thank you so much for this feedback!

10/10 Excellent

Rafael, huntington beach

Travelled with family
Liked: Cleanliness
What a nice surprise is this hotel! We booked to be close to the airport for a early flight next day, and it end up being one of the top parts of our trip! Will come back for sure! The staff it’s very helpful and super nice! Beds are really comfortable and it’s the room over all it’s super clean!
Stayed 1 night in Apr 2024
Response from Jessica on 8 Apr 2024
Dear Rafael, thank you so much for this lovely review! We are overjoyed to hear you are having such a great time with us and we can't wait to welcome you back in the future! Best regards

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the tropical feel of the surroundings.
Stayed 1 night in Apr 2024
Response from Jessica on 7 Apr 2024
Dear Linda, thank you for your lovely review!

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean close to the airport and staff is so friendly. The room has a balcony beautiful view the room itself is clean and a good size . The area is beautiful well kept. I would definitely go again. The Marina is amazing. I give it a 10….
Stayed 2 nights in Mar 2024
Response from Jessica on 3 Apr 2024
Dear Lillian,thank you so much for this kind review. We are overjoyed to know that you enjoyed your stay with us and wish to welcome you back in the future.Best regards

6/10 Okay

Nicole, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beautiful resort and area. Quiet and safe.
Stayed 1 night in Mar 2024
Response from Jessica on 3 Apr 2024
Thank you for your review!

4/10 Poor

Tricia, Lakeview

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very nice location, beautiful view and very clean room with a wonderful staff. Only problem were little ants which got into our luggage on night 1. When we brought it to their attention they moved us to another room where we also encountered more ants. We ended up checking out and finding another hotel for night 2
Stayed 2 nights in Mar 2024
Response from Cinzia on 2 Apr 2024
Dear guest,Thank you for your review. We are sorry to read that your experience with Porto Romano was not a positive one. We'd like to specify in order to avoid misunderstanding, that we've refunded the night you didn't stay in Porto Romano (night 2).We hope you will give us a second chance in the future.Best regards,Cinzia

10/10 Excellent

Maria Dolores, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful Hospitality every time!!
Stayed 1 night in Mar 2024
Response from Jessica on 22 Mar 2024
Thank you for your great feedback! We are overjoyed to know you enjoyed your stay with us and can't wait to welcome you back soon.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean.
Stayed 1 night in Mar 2024
Response from Jessica on 20 Mar 2024
Thank you for your kind feedback!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless and well appointed. friendly staff and they upgraded us to a superior room without asking!
Stayed 1 night in Mar 2024
Response from Natascia on 9 Mar 2024
Dear Patricia, thank you so much for this kind review! We are pleased to know you enjoyed your stay with us and hope to welcome you back soon.Best regards.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing. Clean. Quiet. Beautiful restaurant.
Stayed 1 night in Mar 2024
Response from Natascia on 9 Mar 2024
Thank you for your feedback! We are glad to hear you had a pleasant time with us.

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a wonderful stay; comfortably close enough for an early departing flight from the airport
Stayed 1 night in Feb 2024
Response from Jessica on 6 Mar 2024
Thank you so much for your kind review! Best regards

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Natascia on 2 Mar 2024
Dear Michelle thank you for the nice review!Hoping to see you back soon,Kind regards

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop in Rome
This is a great hotel close to the airport but far enough away that you don’t feel like you’re staying at the airport. The rooms and bathrooms are very large compared to others in the Rome area. It’s right on the water- and It’s about a 40min taxi ride to Rome (65euro). We highly recommend.
Stayed 1 night in Feb 2024
Response from Jessica on 15 Feb 2024
Dear guest,thank you for this kind review! We are pleased to hear that you had an excellent experience with us and hope to welcome you back soon.Best regards.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice atmosphere
Stayed 1 night in Feb 2024
Response from Jessica on 12 Feb 2024
Dear Jason,thank you for your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jessica on 7 Feb 2024
Thank you for your feedback!

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful one night stay.
Paula was terrific- super friendly and helpful. Valerio was amazing bartender- best Old Fashioned ever! - and counseled me on perfect dinner selections. Spa was fantastic!
Stayed 1 night in Jan 2024
Response from Paola on 22 Jan 2024
Thank you so much for your kind words. I'll make sure Valerio sees it too as I'm sure it will make him happy. We try our best to give the best possible experience to our guests and such positive feedbacks are very rewarding. Hope we'll have the pleasure of having you again soon. Thanks againPaola

10/10 Excellent

Coleman

Spa and staff were wonderful
Stayed 1 night in Jan 2024
Response from Natascia on 21 Jan 2024
We are very glad you enjoyed your stay with us and hope to see you back soon.Regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Natascia on 21 Jan 2024
Thank you very much for your review!Kind regards

10/10 Excellent

EMANUELE

Stayed 1 night in Jan 2024
Response from Jessica on 14 Jan 2024
Dear Emanuele, thank you so much for your fantastic review!

10/10 Excellent

Liviu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Natascia on 12 Jan 2024
Thank you for your nice review.Kind reagrds

10/10 Excellent

Sherry, San Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had one night in Rome and wanted to be close to the airport. There is a shuttle which takes you from airport to the hotel which is in a marina and quite lovely area. It is about 15 minutes (not 5 lol) away from airport and the facility is lovely. Staff was very nice and helpful. You can shuttle back to airport to take train into Rome.
Stayed 1 night in Jan 2024
Response from Natascia on 10 Jan 2024
Dear Sherry, thank you for the great review!Hoping to see you back soon.Kind regards

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Very nice hotel but the toilet was broken in our room and a workaround had to be arranged. Also, the bathroom drape was partly broken. However, nice property, good response from staff, clean, comfortable and modern.
Stayed 1 night in Jan 2024
Response from Jessica on 9 Jan 2024
Dear guest,we thank you for this kind review and we apologize again for the inconvenience. We hope to welcome you back in the future for a smoother experience!Best regards,Jessica

10/10 Excellent

Wei

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are very friendly, helpful. They try to solve your problem. I will highly recommend this hotel.
Stayed 1 night in Jan 2024
Response from Jessica on 7 Jan 2024
Thank you for your review!

10/10 Excellent

Natasha, Bellevue

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late at the property and despite the restaurant being closed they accommodated a hot snack and coffee for us at the bar which was very much appreciated after a long flight. The rooms are clean and it was the perfect location to relax before our flight out of the country Airport was only 15mins away and check in/out was very convenient. Staff were friendly and helpful.
Stayed 1 night in Dec 2023
Response from Jessica on 31 Dec 2023
Dear guest, thank you for your review! We are glad to hear that your experience with us was a great one and that you enjoyed our cleanliness, our location and our staff.We send you our best regards.

10/10 Excellent

Maria Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place yo relax when traveling!
Response from Jessica on 7 Feb 2024
Dear Maria, thank you for your kind review! Best regards.

10/10 Excellent

Yanislav

Stayed 1 night in Dec 2023
Response from Jessica on 7 Jan 2024
Thank you for your review!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relaxing
Our one night stay was very calm and nice. The restaurant had a great tuna tartare and the red wine was a great addition to our meal. We really appreciate the staff assisting us with the right choice.
Stayed 1 night in Nov 2023
Response from Jessica on 10 Dec 2023
Dear Henry, we are glad to hear of your wonderful experience with us! Thank you for your review.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautful. Much more than i expected. A private sauna and turkish bath.... no problem its included. Rooms are beautful. Staff are fantastic. Thank you for the memorable stay !
Stayed 1 night in Dec 2023
Response from Jessica on 10 Dec 2023
Dear Mark,thank you for your review. We are glad to hear you had a fantastic experience with us and wish to welcome you back in the future.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location and clean hotel.
Stayed 1 night in Dec 2023
Response from Jessica on 7 Dec 2023
Dear Andre, thank you for your lovely review. We are glad you enjoyed your stay with us and it was also a pleasure having you as a guest.Best regards.