We arrived at the given address and wasn’t able to find it. We rang the provided number and was informed that there was work going on in the room booked and we were to go to another address. On arrival the member of staff claimed he had called me earlier to inform me of the change. I didn’t receive any such information.
The accommodation was fine if slightly tatty but we enjoyed our stay. However we should have been given the choice weeks previously whether to accept the changes and not been put through the stress of not knowing what was going on. My feeling was that they overbooked.
Potential bookers, be aware that this is likely to happen again.....
It’s unfair not to get exactly what you paid for.
Alison
於 2018 年 9 月住了 4 晚
10/10 優異
Alfred (Ontario, Canada)
2018年1月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excellent all around!!
I had a great experience at Relais Incantesimo Vaticano. The hotel is steps away from St Peter's, at the heart of the city, and close to local markets. The breakfast was great. The staff was professional and excellent all around. Everything went extremely smoothly. The room was just perfect: professionally decorated, spotless, and well-equipped with a great ensuite bathroom. I highly recommend this place. A++++++
Alfred
於 2017 年 10 月住了 4 晚
2/10 很差
真實旅客
2017年12月8日
不滿:職員與服務和住宿狀況
Hotel review
Location: Finding this hotel was easy enough but it is in a gated apartment complex. You need access through the first gate and then the doors to the actual building. Per the instructions, I gave advance notice of my arrival time (requested was 1 hour advance notice, I provided 1.5 hours). I called and messaged when I arrived and could not get in touch with anyone to let me in. After standing at the first gate long enough, I was able to get in by following someone going in. Then, I followed suit with the locked door of the building by following someone coming out. Eventually, I made it to the outside of the door of the hotel and proceeded to ring the doorbell/knock. I continued to call and no one picked up. Finally, someone picked up and said they would be there in 15 minutes. It was a big nuisance just to check in!
Amenities: The hotel indicates offsite parking available. I asked no less than 4 times for the address of the parking garage prior to my arrival. I never received the address until I was able to check in.
There was a fridge stocked with water (natural and sparkling). You could help yourself.
Noise: The walls are thin and you can hear sounds from the outside quite easily.
真實旅客
於 2017 年 11 月住了 3 晚
8/10 不錯
Anna (Frankfurt)
2017年11月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hübsche Zimmer in der Nähe zur Metro und Vatikan
Schöne Zimmer in der Nähe zum Vatikan, der in 10 Minuten zu Fuß zu erreichen ist. Die Metro Station liegt um die nächste Straßenkreuzung. Für das Frühstück (besteht aus einen süßen Teilchen, Cappuccino und Saft) bekommt man einen Voucher. Einzulösen ist der beim Cafė im nächsten Haus.
Würde die Unterkunft auf jeden Fall weiter empfehlen
Anna
於 2017 年 11 月住了 4 晚
8/10 不錯
ANGEL DAVID
2017年10月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Estancia cerca del Vaticano - muy bueno
Nuestra estancia estuvo comoda y justamente lo que estabamos buscando - un hotel confiable, bien ubicado.
Estabamos a 2 cuadras del Metro (Ottaviano), a 1 Km de distancia de la Plaza San Pedro.
En cuanto al servicio, el personal fue amigable y tipicamente nuestra habitación estaba limpia.
El desayuno estaba rico, no habia muchas opciones, sin embargo lo que nos servian estaba muy rico.
En general recomendamos este hotel si estas buscando un hotel confinable, comodo y cerca del Vaticano.
ANGEL DAVID
於 2017 年 10 月住了 9 晚
8/10 不錯
Helen (San Francisco)
2017年9月30日
讚好:職員與服務
Nice place with lots of short comings
The staff although not present were helpful with check in and gave us limited information - the room lacked towels . The elevator was iffy and since the place ia on 5th floor that possess some challenges