Andrea's assistance on the phone was excellent even though my Italian leaves much to be desired, however, there is NO free shuttle from the airport to the hotel (a taxi costs 20 to 25 euros), there is absolutely NO service on the property: it is NOT a hotel. It's a room with a bathroom in a building with no front desk or staff at all, in the middle of a semi-urbanized area with one Puertorrican-style restaurant at a walking distance. It's not located in the downtown area of Fiumiccino, nor close to the airport (it takes 15-20 minutes to get to the airport). The Hotels.com add led me to believe there was a free shuttle. It's really not worthy if you do not have a car with you. I do not recommend this "hotel" unless you're ok with a stay of complete solitude.