The hotel’s location was excellent and very convenient for exploring Rome. Unfortunately, our stay was disappointing due to a couple of significant issues.
First, the hotel is on the 4th floor, and the elevator was not working during our stay. Since we are both over 65, carrying our luggage up and down the stairs was quite difficult. We would like to thank the lady at reception, who was very kind and tried to help us as much as she could.
Second, the shower drain was clogged, causing water to overflow into the bathroom. Unfortunately, the hotel was unable to offer us another room, so we had to take very short showers and place a bunch of towels on the floor to prevent the bathroom from flooding.
While we appreciated the convenient location and the receptionist’s efforts to help, the broken elevator and the unresolved bathroom issue significantly affected our comfort. We hope the hotel addresses these problems to provide a better experience for future guests.