Romeoville Hotel with Pool

"I missed breakfast twice during my stay because they closed it at different times. "

"Rooms were nice and clean"

"The beds are not good at all"

"Check in was unpleasant, there were only 2 staff members and one staff member was on the phone and the other staff member that assisted me was overwhelmed. He mademe wait, write down my information even though i had a reservation as he had to attend to other customers they were at the concession. "

"Yes, staff is extremely helpful. Welcomed our pets and exceeded our expectations."

"Clean room and very friendly staff. Would stay again. "

"Great staff. Able to make all accommodations requested. "

"Did not use gym."

"The style of the room was perfect for us since my sister likes to sleep with the TV on, and I like to sleep in dark and silence.the The 2 sections of the room was just right. We would have liked to have had some paper plates and plastic ware in the cabinet for us to microwave some of our restaurant leftovers. The cabinet door under the sink was sagging, and there was a huge hole on the bottom of the inside of that cabinet. The sink did not leak at least. There was some kind of stain on the ceiling. Because the room was what we needed, we were able to mostly ignore these things. The remote only worked on one of the televisions actually both remotes worked on one television. The other TV had no working remote. Fortunately, that was in the bedroom where I did not need a TV so we did not request requested to be changed out for another. The first night we noticed that there weren’t any sheets on the sofa bed and no blanket. My sister had gotten sheets from the desk early in the day, but no blanket. The night staff person said they didn’t have any blankets and people just sleep on the sheets, but there were no sheets on it. I bring my own extra soft blankets everywhere, so my sister used the blankets from the bed, and I used my own. The next day staff person knew where the blankets were and brought a brand new one for my sister for the sofa bed. In spite of these things, we had a nice stay. The pool was good, the courtyard is cute & nice. The housekeeper lady is friendly & helpful"