住宿地面
查看供應

雙 JJ 渡假村的評價

2.5 out of 5
雙 JJ 渡假村
5900 Water Road, Rothbury, MI

評價

6.8
10 分評分，優異；266 則評價中有 75 則" "
8 分評分，不錯；266 則評價中有 69 則" "
6 分評分，一般；266 則評價中有 54 則" "
4 分評分，欠佳；266 則評價中有 29 則" "
2 分評分，很差；266 則評價中有 39 則" "

7.0/10 

整潔度

7.2/10 

職員與服務

7.0/10 

設施服務

6.6/10 

住宿狀況

10/10 

環保程度

評價

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful
於 2021 年 6 月住了 3 晚

8/10 不錯

Jearold

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Government guidelines
Family wished it was more to do, but understand Covic19 restrictions. We made the best out of what was available.
於 2021 年 4 月住了 2 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 2 晚

8/10 不錯

James

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2021 年 4 月住了 1 晚

4/10 欠佳

Kendra

家人同遊
不滿：整潔度和職員與服務
Make it a better stay for your customers.
Checked us into dirty room, so asked for another one, said they would work on it, three hours later I asked about cleaning the room because still no new room then they said cleaning crew was gone. So I demanded new room and finally got an upgrade.
於 2021 年 4 月住了 1 晚

2/10 很差

Natika

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 4 月住了 2 晚

4/10 欠佳

真實旅客

不滿：整潔度和住宿狀況
I want to give a good review, however, I can not give a perfect review. The room as my clean, the floor was sticky so we switched rooms, had to send our steak back twice and didn’t get the broccoli that was supposed to come with the meal. The slides weren’t open in the water park and no one mentioned that to us. My kids love the water slides so that was disappointing. Half the games in the arcade didn’t work. And the jetted tub in the room, the jets were filthy, I wouldn’t let my daughter take a bath. We had a standard room. I expected this stay to live up my the same expectations of my last stay a couple years ago I suppose.
於 2021 年 3 月住了 2 晚

6/10 一般

真實旅客

家人同遊
讚好：職員與服務
不滿：設施服務
Very out dated older tvs in cabin for $256 a night for a cabin the beds could have been much better very uncomfortable pillows were off
於 2021 年 3 月住了 1 晚

2/10 很差

真實旅客

親子同遊
不滿：職員與服務、設施服務和住宿狀況
Tried checking in at 3:55pm and was told I was too early and the room was not ready and that they would call me when it was. Waited an hour and went back to check and was told it still wasn't ready. Couldn't check in until 5:45 and they never did call me. Then when I asked if they would then give me an hour late check out for the inconvenience I was told no because the room was booked for later that night. The arcade was hit and miss if something worked. Nothing opened until 10 am and checkout was at 11.
於 2021 年 4 月住了 1 晚

10/10 優異

真實旅客

於 2021 年 3 月住了 1 晚

8/10 不錯

Robert

家人同遊
讚好：職員與服務和住宿狀況
不滿：客房舒適度
It was nice, the cabins were smaller than thought, but overall the stay was good.
於 2021 年 3 月住了 1 晚

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved Waterpark, golfing, frontier town was closed until spring, but will come back for that and horseback riding.
於 2021 年 3 月住了 1 晚

8/10 不錯

真實旅客

於 2021 年 3 月住了 1 晚

2/10 很差

真實旅客

親子同遊
不滿：整潔度、設施服務和住宿狀況
We checked in and check out the same day. 137 a night is not worth it at the Lodge. It felt like I was at a red roof or motel 6. We walked into the hotel room and felt super uncomfortable. We had a door that opened into the next room, the bathroom tub was dirty, and it wasn’t worth the $300 I paid for 2 nights. So we ended up checking out the very same night and drove an hour down and spent the weekend in Grand Rapids.
於 2021 年 3 月住了 2 晚

2/10 很差

Sonja

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Don't go to Hart mi
Had it all planned out to surprise my boys with a weekend Double JJ Resort for sonsbday... Get there get checked in, get sent to our"room" that was supposed to be a loft room with a kitchen living room n all... Get there and it's a filthy tiny cabin with no TV WiFi or anything 2 miles away from the resort in the woods ...which was not what I reserved😤 go drive all the way back to the office to tell them, they send me to another cabin, again not what I reserved and that mug was dirty too SMH. So they told us we can just leave we leave and now Santiago's bday is ruined smfh I'm so upset. They didn't offer an apology or anything smfh all my money went into that I tried to book another room at the dunes and was met with a traumatizing experience. We just had the scariest experience ever the whole time we go outside to smoke n I see a person in the white mask and then he’s gone and I know what I saw so we say we’re going to go inside and tell the kids we got to leave because somebody gets Covid because we don’t want to scare them....but we didn’t even have to give them a reason as soon as we walk back into the room and said we were gonna leave they jumped up and we’re ready to go...so we all start packing our stuff and somebody starts banging on the windows and hiding so we took off n drove back home.... Scared all of us SMH... we get here and I called the hotel to tell them I left my laptop and that we left because somebody was banging on our windows and scaring us She laughed
於 2021 年 3 月住了 2 晚

10/10 優異

真實旅客

於 2021 年 3 月住了 2 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、設施服務和住宿狀況
The rooms were very run down and wall were paper thin. I do not recommend the double J for sleeping. The water park was nice.
於 2020 年 10 月住了 1 晚
Cantu 於 2021年3月10日的回應
What room did you stay in? We are starting to upgrade all of Loft and family cabins. Does take a little due to us being a rustic resort. . If you would like to give us another try I do suggest staying in our Thoroughbred suites or our Family cabins. The family cabins are more reclusive and our Thoroughbred suites are more bigger.

10/10 優異

真實旅客

於 2021 年 2 月住了 1 晚

6/10 一般

真實旅客

讚好：職員與服務
不滿：整潔度
於 2021 年 2 月住了 2 晚

8/10 不錯

真實旅客

於 2021 年 2 月住了 2 晚

6/10 一般

真實旅客

讚好：住宿狀況
於 2021 年 2 月住了 3 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Gread Family Trip
There was not a lot of parking and since we had to drive to the activities that was a challenge. we were told different information from different employees on the rates of things. We cant wait for our next trip once the water slides open up, we will feel much more confident going in there and understanding how the resort works.
於 2021 年 2 月住了 2 晚
C 於 2021年2月18日的回應
Hello We are sorry you were unhappy-we'll work hard to fix this issue you experienced .Thanks for letting us know.

8/10 不錯

lisa

讚好：整潔度、職員與服務和住宿狀況
Overpriced for a room without a window. Broken shower head, dirty coffee pot.
於 2021 年 2 月住了 1 晚
C 於 2021年2月18日的回應
Hello We are sorry you were unhappy-we'll work hard to fix this issue you experienced .Thanks for letting us know.

4/10 欠佳

真實旅客

不滿：整潔度
First we waited for 2 hours for to check in, then I think I was charged twice for our room. But the activities were great and the staff was really nice..
於 2021 年 2 月住了 1 晚
C 於 2021年2月18日的回應
Hello We are sorry you were unhappy-we'll work hard to fix this issue you experienced .Thanks for letting us know.

4/10 欠佳

真實旅客

不滿：整潔度、職員與服務和住宿狀況
於 2021 年 2 月住了 2 晚

6/10 一般

Nikki

多人同遊
讚好：職員與服務
不滿：住宿狀況和客房舒適度
於 2021 年 2 月住了 1 晚

8/10 不錯

真實旅客

親子同遊, 伴侶同遊, 多人同遊
讚好：職員與服務、設施服務和住宿狀況
I’ve visited here many times and this time I was a little disappointed. My room had a terrible odor upon arrival. We had to spray for several hours & open windows to remove the smell. The upstairs bathroom floor had hair everywhere on it. The heat in the bottom room suite did not work. It was a sauna of heat upstairs and freezing downstairs. The TVs are very outdated we couldn’t plug up anything with a hdmi cable. And I was very disturbed that the upstairs area did not have a television. The kids had to use my laptop to watch television.
於 2021 年 2 月住了 1 晚
C 於 2021年2月18日的回應
Hello We are sorry you were unhappy-we'll work hard to fix this issue you experienced .Thanks for letting us know.

10/10 優異

Derek

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great trip!
Great stay at the JJ ranch! Every part of the trip was top notch. Every employee was extremely polite and helpful. The kids had an absolute blast. We will definitely be back.
於 2020 年 12 月住了 1 晚

6/10 一般

Holly (Novi Mi)

伴侶同遊
讚好：整潔度和設施服務
The onsite restaurant had horrible service. I feel like for the price rooms should be more updated. The golf course and staff were great!
於 2020 年 10 月住了 3 晚

10/10 優異

Gray (Lakeview)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was FABULOUS I really mean it. The Arcade however was way messed up 90 percent of the machines either ate my tokens or didn’t spit out my tickets I won...
於 2020 年 10 月住了 1 晚
Management 於 2020年10月13日的回應
Hi Gray, thank you so much for taking the time to share your thoughts on your stay with us and we are so glad that you enjoyed your experience. We sincerely apologize for the arcade situation, we are currently in the process of replacing those machines so this will not happen again in the future. Thanks again, we hope to see you again soon! Best regards.

6/10 一般

真實旅客

於 2020 年 10 月住了 1 晚
Management 於 2020年10月13日的回應
Thank you for posting your rating! Best regards.

2/10 很差

TashoneThomas (Michigan )

家人同遊
讚好：整潔度
I didn’t get any rest the whole weekend complained repeatedly about the guest above me nothing happened
於 2020 年 10 月住了 2 晚
Management 於 2020年10月15日的回應
Hello Tashone, thank you for sharing your comments. We sincerely apologize if we've missed something but we've investigated your claim and would be the first to apologize if there was ever a noise complaint but there was not. We have 24 hour security in order to prevent any type of disturbance so if you stay with us in the future, you can rest assured, we do not tolerate excessive noise while our guests are sleeping. Warm regards.

6/10 一般

LM

家人同遊
讚好：整潔度、設施服務和住宿狀況
Room was spacious and property was beautiful!!! Loved the hot tub and the parking garage for guests.
於 2020 年 10 月住了 3 晚
Management 於 2020年10月13日的回應
Hello, thank you so much for the kind review. We're so glad you enjoyed the hot tub in the room and found the parking to be convenient. We certainly hope we'll see you again soon! Warm wishes.

10/10 優異

Rhodora

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 10 月住了 1 晚
Management 於 2020年10月13日的回應
Thank you for your rating, Rhodora! We sincerely appreciate you taking the time to post this. Warm regards.

6/10 一般

真實旅客

家人同遊
讚好：整潔度
不滿：職員與服務
Service at Saloon was terrible for breakfast..1 person working the floor.. Half the games at the arcade were either out of service or out of tickets
於 2020 年 10 月住了 1 晚
Management 於 2020年10月13日的回應
Hello, thank you for taking the time to share your review with us. We strive to make each guests visit a positive one and we will take your concerns and address them approprately so they do not present themselves next time. We're currently in the process of replacing the machines in the arcade so there shouldn't be any issues moving forward. Thank you again for your feedback and we hope you'll give us another shot in the future. Best wishes.

10/10 優異

真實旅客

於 2020 年 10 月住了 1 晚
Management 於 2020年10月6日的回應
Thank you for your rating!

10/10 優異

真實旅客

於 2020 年 9 月住了 1 晚
Management 於 2020年9月29日的回應
Thank you for your rating! Best regards.

6/10 一般

Connee

家人同遊
讚好：職員與服務
不滿：整潔度
於 2020 年 8 月住了 1 晚
Management 於 2020年8月25日的回應
Thank you for your rating, please contact us if you have any additional remarks.

2/10 很差

真實旅客

於 2020 年 8 月住了 1 晚
Management 於 2020年8月25日的回應
Thank you for your rating, please contact us if you have any additional remarks.

10/10 優異

Allan (Portage MI)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was wonderful. Cabin was clean and in great shape.
於 2020 年 8 月住了 3 晚
Management 於 2020年8月17日的回應
Hi Allan, thank you for your kind review. We hope to see you again soon! Warm regards.

10/10 優異

真實旅客

於 2020 年 8 月住了 2 晚
Management 於 2020年8月17日的回應
Thank you for your rating, please contact us if you have any additional remarks.

8/10 不錯

Omayra

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 8 月住了 2 晚
Management 於 2020年8月17日的回應
Thank you for your rating, please contact us if you have any additional remarks.

10/10 優異

真實旅客

Near all the fun things and nice place
於 2020 年 8 月住了 2 晚
Management 於 2020年8月17日的回應
Thank you for sharing your thoughts on your experience with us! We're so glad you had a nice time. We'll hope to see you again soon!

8/10 不錯

Angie (Indiana)

家人同遊
讚好：職員與服務、設施服務和住宿狀況
We had to wait 4 hours to get into our room. They kept saying 30-45 minutes. The ladies were nice at the desk but ridiculous we had to wait until after 7pm to get in the room. Other than that and you only get 1 pillow...it was a nice fun place.
於 2020 年 8 月住了 2 晚
Management 於 2020年8月17日的回應
Hi Angie, we'd first like to thank you for sharing this issue with us. We will address this with our staff to make sure there are no delays checking in moving forward. We are very glad you had a fun time here and hope you will return again soon in the future! Warm regards.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和設施服務
Could pay more attention to detail like light bulbs burnt out.
於 2020 年 8 月住了 2 晚
Management 於 2020年8月17日的回應
Thank you for bringing this to our attention. We will make sure to address this with our staff to check each bulb consistently. We appreciate your review, and hope to see you again soon!

2/10 很差

Kristopher

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible experience
Walking in the room it was 97 degrees and food crumbs under the bed. Toilet didn’t flush right first night. Beds were in terrible condition. Room was not used for a long time. Staff was not helpful and rude. Almost left at second night because of their Attitude. I never been disrespected in any establishment in my life. I will never go there again.
於 2020 年 8 月住了 2 晚
Management 於 2020年8月11日的回應
Hello Kristopher, thank you for taking the time to provide your feedback regarding your stay with us. We are troubled to hear about and sincerely apologize for the concerns you've mentioned. Would you mind reaching out to us directly for more information? We'd like to investigate these issues and address this with our staff to ensure it doesn't happen again. Please feel free to call our main number and ask to speak with the Marketing Manager. Thanks again, best wishes.

6/10 一般

真實旅客

多人同遊
讚好：整潔度和職員與服務
不滿：設施服務
Walls are thin, beds are, no complementary breakfast
於 2020 年 8 月住了 2 晚
Management 於 2020年8月10日的回應
Hello, thank you for taking the time to share these thoughts with us. We will address these concerns with the rest of the management team and we will work to ensure you have a better stay next time. Please contact us directly if you have any additional concerns. Best wishes.

6/10 一般

Michelle

家人同遊
讚好：整潔度和職員與服務
不滿：客房舒適度
於 2020 年 8 月住了 1 晚
Management 於 2020年8月10日的回應
Thank you for your rating, please contact us if you have any additional remarks.

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 8 月住了 2 晚
Management 於 2020年8月10日的回應
Thank you for your rating, please contact us if you have any additional remarks.

6/10 一般

Eduardo

家人同遊
不滿：整潔度和客房舒適度
於 2020 年 7 月住了 2 晚
Management 於 2020年8月10日的回應
Thank you for your rating, please contact us if you have any additional remarks.