室內泳池、3 個室外泳池
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王子大門酒店的評價

4.5 out of 5
王子大門酒店
1057 Arawa Street, Rotorua, Bay of Plenty

評價

8.6

優異

10 分評分，優異；1002 則評價中有 496 則" "
8 分評分，不錯；1002 則評價中有 327 則" "
6 分評分，一般；1002 則評價中有 115 則" "
4 分評分，欠佳；1002 則評價中有 43 則" "
2 分評分，很差；1002 則評價中有 21 則" "

8.8/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.0/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

chi wing francis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff 'Star' is very sincere and helpful to solve my small problems of my stay. Thx.
於 2024 年 3 月住了 4 晚
Hotel Team 於 2024年3月27日的回應
Dear Francis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

I-LING

於 2023 年 6 月住了 1 晚

2/10 很差

真實旅客

多人同遊
不滿：整潔度、住宿狀況和客房舒適度
Bad experience
The room was bad, real bad !!
於 2023 年 3 月住了 3 晚
Princes Gate Hotel 於 2023年4月11日的回應
Hi, we apologize for your bad experience at our hotel. We are a historic hotel and so some guests may not like its style and decoration. We will renovation our room to make it in better quality. Hope you can choose us next time and see our improvement.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度和職員與服務
於 2022 年 7 月住了 1 晚

6/10 一般

Yuexuan

多人同遊
讚好：職員與服務
不滿：住宿狀況
於 2021 年 7 月住了 1 晚
General Manager 於 2021年7月25日的回應
We greatly appreciate your feedback and look forward to hosting you once again.

6/10 一般

真實旅客

不滿：設施服務和住宿狀況
於 2021 年 6 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice historical building. Friendly staff. Good location.
於 2020 年 2 月住了 2 晚
Gurinder S 於 2020年3月7日的回應
Dear Guest Thank you for your feedback and for staying with us. Kind Regards Gurinder Front Office Manager

8/10 不錯

Meng Hsien

多人同遊
讚好：職員與服務和客房舒適度
於 2019 年 12 月住了 1 晚
Gurinder 於 2020年2月9日的回應
Dear Meng Hsien Thank you for your feedback and for staying with us. Kind Regards Gurinder Front Office Manager

2/10 很差

YA CHEN

於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
位置好、英伦风十足
位置安静，英伦风十足，值得一住！
於 2019 年 10 月住了 1 晚
Gurinder 於 2019年11月23日的回應
Dear Guest Thank you for your lovely feedback. I trust you enjoyed your stay in the geothermal wonderland of NZ and we look forward to welcoming you to the Prince's Gate Hotel again. Kind Regards Gurinder Front office Manager

10/10 優異

Shiou Shiou

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room is small but clean and warm. This hotel is classical and near the parking lot.
於 2019 年 10 月住了 3 晚
Yuri 於 2019年10月27日的回應
Dear Shiou Thank you for taking the time to leave your feedback on your recent stay with us. It was a pleasure accommodating you and we hope to see you again soon here at the Prince's Gate Hotel Kind regards Yuri Ponstijn General Manager

10/10 優異

Wilson

讚好：整潔度、職員與服務、設施服務和住宿狀況
地點寧靜，但非常近市中心，大部份活動的集合地點都在附近，非常方便，食肆選擇亦多元化。接待處員工非常友善，協助解決洗衣機及乾衣機問題，不會胡亂收費。
於 2019 年 10 月住了 3 晚
Yuri 於 2019年10月17日的回應
Dear guest Thank you for your feedback. We appreciate you taking the time and we take all feedback very seriously and use your feedback to learn and get better at what we do. We hope to see you again soon Kind regards Yuri Ponstijn Asst General Manager

6/10 一般

Lai Yan

Not very clean , good location
Not very clean ... especially in the toilet Noisy as well as the wood floor and I think because is vintage building. Very vintage pretty building just not very clean in the bathroom and very noisy actually is a small room too.
於 2019 年 9 月住了 1 晚
Yuri 於 2019年10月4日的回應
Dear Lai Yan Thank you for your feedback on your recent stay with us. We appreciate you taking the time to let us know what you thought of our Hotel and facilities. I am very sorry to read we did not live up to your expectation. We do strive to exceed all our guests expectations. I have already spoken to my housekeeping manager and discussed your comments. He will make sure to check and make sure we will not receive comments like this again in the future. I do hope this did not take away too much from your stay with us and we like to see you again here at the Prince's Gate Hotel Kind regards Yuri Ponstijn Asst General Manager

6/10 一般

真實旅客

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2019 年 8 月住了 4 晚
Gurinder S 於 2019年8月31日的回應
Dear Guest Thank you for your feedback and for staying with us again. Kind Regards

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
美麗的百年建築
古典風味的建築，大聽和房間非常漂亮，木式建築，所以有時侯會聽到別人走路的聲音，但值得入住！
於 2019 年 8 月住了 1 晚
Yuri 於 2019年8月16日的回應
Thank you for your feedback. It seems you enjoyed your time with us. We would love to see you again soon Kind regards Hotel Management

6/10 一般

stanley

於 2019 年 3 月住了 1 晚
Yuri 於 2019年3月29日的回應
Dear Stanley Thank you for taking the time to rate your recent stay with us. We would love to have you come and stay with us again and enjoy a 10 out of 10 stay Kind regards Hotel Management

8/10 不錯

YICHIN

讚好：整潔度和住宿狀況
於 2019 年 3 月住了 2 晚
Gurinder S 於 2019年3月10日的回應
Dear Yichin Thank you for your feedback and for staying with us. Kind Regards

6/10 一般

Eddie (Hong Kong)

不滿：住宿狀況
Close to i-Site but improvements needed
There should be alerts to users of the small pool that it is deep at one end. The night I checked in, I went into the pool at the deep side. Not aware of the height, I struggled to grab the edge of the pool as I sank and sustained scratches to my left arm when my skin rubbed against the rough surface. We stayed there for three nights. We had buffet breakfast on the first morning there so we could control the time, but on the second day, we had to order from the menu (as there was no buffet) and we had to wait a long time for the food to arrive. If we had been told about this arrangement earlier, we would have gone earlier for breakfast.
於 2018 年 8 月住了 3 晚
Gurinder S 於 2018年9月8日的回應
Dear Eddie Thank you for taking the time to leave your valuable feedback. I cannot regret enough for the inconvenience you had during your stay with us and will bring this matter to the management to ensure we improve on this. I hope this didn't took away too much of your experience with us and we hope to see you sometime again soon. Kind Regards

8/10 不錯

Christina (Rotorua,New Zealand)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
地點位置絕佳的好飯店、設施和住宿環境都令人滿意.充滿英國古典氣息的裝潢.下次旅遊還會再來住宿.也會推薦給朋友
於 2018 年 8 月住了 2 晚
Yuri 於 2018年8月20日的回應
Dear Christina Thank you for your feedback. We hope to see you again soon here at the Prince's Gate Hotel Kind regards Yuri Ponstijn

10/10 優異

Chun Yat

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything is good!
Nice location. Easy to reach other tourist destinations. The staff are very nice and they treat everyone as their VIP. Unlimited WiFi is provided which is better than a lot of hotels in New Zealand but it s a bit slow. The room is a bit small but it is fine for living few days. Overall this hotel is worth to live.
於 2018 年 7 月住了 2 晚
Gurinder S 於 2018年9月1日的回應
Dear Chun Yat Thank you for your detailed feedback and I m delighted you were treated like VIP. All of our staff pride themselves in providing quality experience to all our valuable guests. I hope you enjoyed some of the local attractions Rotorua offers. Kind Regards

10/10 優異

KIM PING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚
Yuri 於 2018年8月12日的回應
Dear Kim Ping Thank you for your 5 out of 5 review of your recent stay with us. We hope to welcome you back to the Prince's Gate Hotel soon

8/10 不錯

Kit Ming

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚
Yuri 於 2018年8月13日的回應
Dear Kit Ming Thank you for your 4 out of 5 review Have safe travels and we hope to see you again soon Kind regards Yuri

10/10 優異

KIM PING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 1 晚
Yuri 於 2018年8月13日的回應
Dear Kim Ping Thank you for your 5 out of 5 review for your stay with us We would love to accommodate you again soon here at the Prince's Gate Hotel Kind regards Yuri

6/10 一般

Wai Ming

讚好：整潔度
不滿：職員與服務
I booked the room include the breakfast but the staff didn't mention when we check in so we ended up didn't remember to have breakfast in the hotel...... until I check for hotel on my ongoing trips tonight. That is very sad that the service is not good enough. The outlook of the building is a historical building but the apartment we stayed was in old condition and it does not look like the photos we saw from the website. I totally feel it is overprice because of the service and the room condition. Location wise is ok.
於 2018 年 6 月住了 1 晚
Gurinder S 於 2018年6月12日的回應
Dear Wai Ming Thanks for your review and apologize for the miss in the staff not mentioning about Breakfast. I will remind staff to advise everybody on checkin what the inclusions are however I am not too sure what website you were looking at as the pictures of the rooms are exactly the same as the physical room we provide to all our guests. We are in the process of refurbishing all the suites this year which will enhance both comfort and historic nature of this beautiful building and for our guests. I hope you enjoyed the rest of your time in Rotorua. Kind Regards

8/10 不錯

Yee Tung Angie

讚好：住宿狀況
It is quite near to the town centre, however, the kitchen tools are far from sufficient. The pots are easily burnt, and there is no exhaust hood. The sauna and the hot pools are free of charge and we enjoyed ourselves a lot, especially after mountain biking.
於 2018 年 5 月住了 3 晚
Gurinder S 於 2018年6月6日的回應
Dear Yee Tung Angie Thank you for taking the time to leave your feedback. Since taking over the Management we are in the process of refurbishing all our suites including the kitchenette area. I am glad to read you enjoyed our free hot pools and sauna facilities. I hope you enjoyed the rest of your time in Rotorua and we look forward to having you stay with us again. Kind Regards

10/10 優異

Wen Yaw (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 5 月住了 1 晚
Yuri 於 2018年5月23日的回應
Dear Wen Yaw Thank you for your 5 star review. We appreciate you have enjoyed your experience with us and we hope to see you again soon Kind regards Yuri Ponstijn

6/10 一般

Marina

家人同遊
The hotel rooms are very noise translucent. One could hear the neighbors walking, talking, and even snoring. It's an old property, the facilities are bare minimum (though better than a motel). The cleaning staff did a very cursory job of cleaning 3 out of 5 nights of our stay. Even the trash can was not emptied one of the days. The only redeeming point is it's location- very close to the Intercity and local baybus stations and within walking distance to Eat Street.
於 2024 年 4 月住了 5 晚

8/10 不錯

Sarah

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hotel Team 於 2024年4月10日的回應
Dear Sarah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Xue

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice room, easy parking and nice location.
於 2024 年 3 月住了 2 晚
Hotel Team 於 2024年4月5日的回應
Dear Xue,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 優異

Joseph

伴侶同遊
Great vintage hotel
於 2024 年 4 月住了 3 晚
Hotel Team 於 2024年4月5日的回應
Dear Joseph,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 優異

Jaycee

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The structure was very beautiful
於 2024 年 3 月住了 1 晚
Hotel Team 於 2024年4月2日的回應
Dear Jaycee,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 優異

Kathy

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Hotel Team 於 2024年4月1日的回應
Dear Kathy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 欠佳

Douglas (Castle Rock)

伴侶同遊
不滿：設施服務和住宿狀況
This hotel was pleasing from the outside, but the rooms were small and worn. Decor was awkward and old and not complimentary to the exterior appearance. The bathroom was small, dated and cringy. Everything worked but it was not a comfortable stay.
於 2024 年 3 月住了 3 晚
Hotel Team 於 2024年3月31日的回應
Dear Douglas,Thank you so much for taking the time to leave us a rating. I'm sorry to hear about your experience at the hotel. It's valuable for both future guests and the hotel management to understand areas for improvement. We look forward to seeing you again.

8/10 不錯

Subramanian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice ambiance, great location, superb staff. There is no lift/elevator which makes it difficult if the rooms are on the upper floor. However, the staff is very helpful in taking luggage up if needed.
於 2024 年 3 月住了 2 晚
Hotel Team 於 2024年3月27日的回應
Dear Subramanian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 欠佳

Leyla

伴侶同遊
讚好：設施服務
不滿：職員與服務和住宿狀況
We didn't receive the room we booked. The room we received was dated and nothing like it looked on the website. We made a reservation for high tea and when we showed up they had no record of it. Parking is limited. You have to reserve the heated pools/ spa which are private use only, but during our time other guests came in.
於 2024 年 3 月住了 2 晚

8/10 不錯

Gregory

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Coffee machine should be improved in buffet. And in need of room updates; staff were fantastic and very helpful!
於 2024 年 3 月住了 3 晚
Hotel Team 於 2024年4月6日的回應
Dear Gregory,Thank you so much for taking the time to leave us a rating. We will keep improving our services. We look forward to seeing you again.Sincerely,

4/10 欠佳

Robert

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Booked a suite and it was nothing like the photos posted online. Cobwebs from the lighting, missing paintings, peeling paint, stained furniture. Had to take a second look to make sure it was the same one I booked. Disappointed in the room in general. Location was close to everything and the staff was great. Wouldn't book again
於 2024 年 3 月住了 2 晚

6/10 一般

Mike

讚好：職員與服務和設施服務
Property very dated but clean.
於 2024 年 2 月住了 2 晚
Hotel Team 於 2024年3月4日的回應
Dear Mike,Thank you so much for taking the time to leave us a rating. We will keep improving our services. We look forward to seeing you again.Sincerely,

10/10 優異

Clare

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great historic old hotel. Friendly staff. Nice accommodations.
Hotel Team 於 2024年3月4日的回應
Dear Clare,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 一般

Christian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property in downtown Rotorua. The walls are not a noise proof as we would have liked.
於 2024 年 2 月住了 2 晚

10/10 優異

Tom

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great stay for Tarawera Ultra. Lovely old building. Staff were helpful and friendly. Was a bit worried about the parking but paying for parking right out in front from Friday check in till Sunday checkout was only $11 and covered in one transaction on the parking meter.
於 2024 年 2 月住了 3 晚
Hotel Team 於 2024年3月4日的回應
Dear Tom,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 不錯

Andrea

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Really beautiful old building, it was a wonderful place to visit, would love to come back
於 2024 年 1 月住了 2 晚
Hotel Team 於 2024年2月19日的回應
Dear Andrea,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

8/10 不錯

John

伴侶同遊
This character hotel, mostly in the Victorian style, was a good value and centrally located. Rooms could use a refresh. This hotel is very central to the downtown area and just a short walk from lots restaurants, bars and shops. They don’t have much onsite parking, but there is plenty of free parking on one of the streets next to the hotel.
於 2024 年 2 月住了 3 晚
Hotel Team 於 2024年2月19日的回應
Dear John,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

4/10 欠佳

Harald

讚好：職員與服務
不滿：住宿狀況
Claiming that this property is 4 or 4.5 stars is an absolute joke. The room that I stayed in was extremely dated (not in a charming way). The bathroom is so old, no amount of cleaning can make it look clean so it looks like a dump. Very misleading star rating and as such, very overpriced. This should be a 2 star hotel room tops. I will say that the staff at the front desk were very nice, check in was easy and the location is great. That unfortunately doesn’t make up for the absolutely awful rooms. Hands down, worst rooms I have stayed in during my 4 week stay in New Zealand.
於 2024 年 2 月住了 3 晚

10/10 優異

Steven

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed our stay in Rotorua. Very nice staff who genuinely like to help in any way. Enjoyed hot tub and sauna but would have liked regular pool since weather was hot when we were there. Several restaurants and shopping nearby. Had nice walk to nearby park with historical buildings gardens and geothermal pools. Building is quite old but very elegant with common areas for conversion and drinks with friends. No elevator in hotel but staff will help you if you if you have heavy luggage and room is on second floor. Good value for the money. Highly recommend.
於 2024 年 2 月住了 3 晚
Hotel Team 於 2024年2月19日的回應
Dear Steven,Thank you very much for the time taken to leave us this outstanding review. The team really appreciate it and hope to welcome you back again.Sincerely,

8/10 不錯

Carol (Amherst)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Quirky hotel. Very convenient
於 2024 年 2 月住了 3 晚
Hotel Team 於 2024年2月19日的回應
Dear Carol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 優異

Glynn

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A real hidden gem.
於 2024 年 2 月住了 2 晚

8/10 不錯

david (NANAIMO)

於 2024 年 2 月住了 3 晚
Hotel Team 於 2024年4月5日的回應
Dear David,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

4/10 欠佳

Rodolfo

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
The room needs very significant maintenance: furniture was old and partially broken, carpet old, torn, and worn. Also the bathroom requires some maintenance. The entrance and the exterior of the property is nice but the room is the opposite.
於 2024 年 2 月住了 1 晚

8/10 不錯

Colin

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Although the property needs some work we saw plenty of evidence of that work being done.
於 2024 年 2 月住了 2 晚