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羅托路亞世外桃源旅館的評價

4 out of 5
羅托路亞世外桃源旅館
436 Ngongotaha Road, Rotorua

評價

9.0

卓越

10 分評分，優異；208 則評價中有 109 則" "
8 分評分，不錯；208 則評價中有 83 則" "
6 分評分，一般；208 則評價中有 11 則" "
4 分評分，欠佳；208 則評價中有 2 則" "
2 分評分，很差；208 則評價中有 3 則" "

9.0/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

8.4/10 

住宿狀況

8.6/10 

環保程度

評價

8/10 不錯

Lan Fong Bell

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚

10/10 優異

HuiMin

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
遊戲區超適合有小孩的家庭
整體而後整齊乾淨，遊戲區讓我家小孩玩得盡興，很適合有小朋友的家庭
於 2019 年 11 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 2 晚

8/10 不錯

真實旅客

讚好：職員與服務和住宿狀況
於 2018 年 12 月住了 1 晚

6/10 一般

kam ming

地方偏遠，近繁忙馬路边，不太理想，但招乎幾好，價格理想！不能要求過高
於 2018 年 5 月住了 1 晚

10/10 優異

Linzi

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
温泉小镇上的酒店
在充满硫磺味的小镇上的一片净土，房间可以睡3-4人，适合家庭入住。

8/10 不錯

Janice (Hong Kong )

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice host and beautiful house
It is in the middle of highway so you have to pay attention not to miss it. It is close to the city by driving. The host is very friendly and the room is big.
於 2018 年 3 月住了 1 晚

10/10 優異

YANFEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很好，老板娘北京人，还借我一大卷锡纸呢
於 2018 年 2 月住了 1 晚

8/10 不錯

Im Fan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
感覺很舒服，房東太太很親切，環境衛生良好，整潔舒適。
於 2017 年 8 月住了 1 晚
Fiona 於 2017年9月13日的回應
Thanks for the sweet comment, we would love to see you again in the future soon. Best Regards Irene

10/10 優異

sanghyun

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was so clean and the facilities were so good. My family is so satisfied that I will come back. And the children liked it because they could see the animals right in front of them.
於 2024 年 4 月住了 2 晚

10/10 優異

Aurore (PUNAAUIA )

親子同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Lisa

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Excellent property to stay at when in Rotorua. AJ and team was beyond helpful nothing to much trouble. We will definitely be back when next in the region. Highly recommend
於 2024 年 4 月住了 2 晚
A.J 於 2024年4月10日的回應
We are delighted to know that you found your room comfortable and to your liking. Our goal is to provide a relaxing environment for our guests, and we're glad we achieved this for you.Thanks Hideaway team

8/10 不錯

Jackie

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Family friendly accommodation. We had the 2 bedroom family unit for 2 nights. Grandchildren enjoyed the park and seeing the animals onsite. We had a late check-in and check out and the staff were very accommodating. You will need a car as it’s quite far to the nearest shop but we had a comfortable stay.
於 2024 年 3 月住了 2 晚
Hideaway Team 於 2024年4月10日的回應
We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work.Thanks Hideaway team

10/10 優異

Jackee

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean & quiet! Bed was very hard, otherwise this is a very lovely place :)
於 2024 年 3 月住了 1 晚
Hideaway Team 於 2024年4月10日的回應
Your comfort is our top priority, and we apologize for any discomfort experienced. We're currently reviewing our in-room amenities to provide a more comfortable and enjoyable stay."Thanks Hideaway Team

10/10 優異

Kayla

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I stayed in the new block - rooms are beautiful, location is good and also animals on the property also, which I love! Overall, a very good place to stay! Staff is friendly and price is very reasonable also.
於 2024 年 3 月住了 1 晚
Hideaway Team 於 2024年4月10日的回應
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon! Team Hideaway.Thanks Hideaway Team

8/10 不錯

Marc

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed in the new building which is away from the main road. However, for a new building there were a couple of minor flaws which were not game changing but surprising: loose toilet roll holder, a tub spout falling off the wall (screw loose, too), and most irritating, an alarm going off mid night asking you to evacuate the building just because of a power outage in the area… Overall this is a nice place to stay but the new building seems to be built in a rush…
於 2024 年 3 月住了 2 晚

10/10 優異

Roman

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property, recently updated. Everything was very clean and nice. The kids loved the playground and animals on the property.
於 2024 年 3 月住了 1 晚
Hideaway team 於 2024年3月16日的回應
Thank you so much for taking the time to share your experience with us. We are so glad to hear that you enjoyed your accommodations, as well as the playground,farm animals.Thank you again for your kind words and we look forward to welcome to back soon.Best

2/10 很差

Jen & Garrick

親子同遊
不滿：整潔度、職員與服務和住宿狀況
Booked 7nts for my family of 5. We loved the look of the playground and that the room had aircon, but the positives end there. Photos on the listing show the twin beds alone, and then the sofa and living/kitchen area alone, does not show you that this is all squished into the same tiny space - what we got vs what we thought we were getting was very misleading. When we tried to speak to the manager about this he got defensive, and when we asked for another room, he denied this option, saying we would have to make a new booking and pay the full amount, rather than pay the difference. Due to this, we complained to Expedia; refund or reimbursement was denied. Manager cornered me in the laundry the next day and said we could have asked for another room which I said we already did before we complained, then he brushed over it saying that 3D rendering had been available of the room, which don't show on the phone app where I booked, so not sure if it's true. The place was grimey and did not feel clean. Cracked toilet seat and tub, sticky dining table even after trying to clean it myself, sheets were itchy, and dirty carpets that walking without shoes on made the soles of my feet black. After just 2nts into our booking, we vacated - ultimately a very expensive mistake. Not sure how this place got so many positive reviews, but I suggest that you spend your money wisely, and avoid this place at all costs. Their bookings are non-refundable for a reason!

10/10 優異

ADELE

讚好：整潔度、職員與服務、設施服務和住宿狀況
Was the perfect spot for our one nighter - grounds were cute as were the animals. Super handy to the life, which is why I chose the place, and stoked that we did. Thank you.
於 2024 年 2 月住了 1 晚

8/10 不錯

Josh

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Hideaway motel was a great family friendly and fun place to stay. Nicely set just out of Rotorua it was safe for our 3 year old to run around and the room itself was pretty nice. A small amount of maintenance would be good in the room but all up a great place to stay
於 2024 年 2 月住了 1 晚

8/10 不錯

Keryn

讚好：整潔度和職員與服務
於 2024 年 1 月住了 2 晚

10/10 優異

Evan

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We really enjoyed our stay, the staff was wondering and it was a nice quiet spot for our family
於 2024 年 1 月住了 3 晚

6/10 一般

Mildred

不滿：住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place!
Great place! Just a bit outside the city. Great location. Very responsive staff.
於 2023 年 12 月住了 4 晚

8/10 不錯

Susan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property for a family. The staff are very friendly and quick to solve any issues.
於 2023 年 11 月住了 1 晚
A.J Singh 於 2023年11月27日的回應
Thank you so much for taking the time to share your experience with us. we are very glad to hear that you found our staff to be friendly. we take pried in delivering great service,and we glad that we where able to meet your expectations.Thank you again for your kind words and We look forward to welcoming you back to our Motel in the future.

10/10 優異

Raimana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Très bien placé....propre et sûr..
於 2023 年 11 月住了 4 晚
A . J Singh 於 2023年11月14日的回應
Thank you for choosing our Motel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations,We look forward to welcoming you back to our Motel in the future.

2/10 很差

Margaret

不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚
A J singh 於 2023年11月3日的回應
Hi Margaret, thank you for your feedback. I was disappointed to see that you did not have a pleasant check-in experience and can assure you I will be personally investigating the matter. I know our front office team will do everything in their power to check our guests in as soon as possible however, on the occasion our guests arrive earlier than 2PM, it may require a few phone calls to our housekeeping team to clean the room.

10/10 優異

Dave

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very modern and clean place to stay. Our kids loved the playground and having farm animals wandering around the paddocks outside. Staff were friendly as too
於 2023 年 10 月住了 1 晚
A.J Singh 於 2023年11月7日的回應
Thank you for choosing our Motel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the playground,farm animals. Our Motel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our Motel in the future.

8/10 不錯

Ellyn

讚好：整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed my stay. The staff were friendly and helpful. The property was well maintained and even had some livestock. Awesome play area for kids. Would have liked to stay longer.
於 2023 年 10 月住了 2 晚
A.J Singh 於 2023年11月7日的回應
Thank you so much for taking the time to share your experience with us. we are very glad to hear that you found our staff to be friendly. we take pried in delivering great service,and we glad that we where able to meet your expectations.Thank you again for your kind words and we look forward to welcome to back soon.Best regard Motel Manager A.J Singh

10/10 優異

Claire

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Séjour agréable. Extérieur au top pour les enfants.logement confortable et agréable.
於 2023 年 8 月住了 1 晚
A J Singh 於 2023年11月14日的回應
Thank you so much for taking the time to share your experience with us. We are so glad to hear that you enjoyed your accommodations, as well as the playground,farm animals.Thank you again for your kind words and we look forward to welcome to back soon.Best

8/10 不錯

Nash

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚

10/10 優異

Brett

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great place to take the family
於 2023 年 6 月住了 1 晚
A J Singh 於 2023年11月14日的回應
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 優異

Brett

於 2023 年 6 月住了 3 晚
A J Singh 於 2023年11月14日的回應
Thank you for taking the time to rate our Motel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 優異

Ashley

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We really enjoyed our stay here! Would recommend!
於 2023 年 3 月住了 2 晚
A J Singh 於 2023年11月14日的回應
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

10/10 優異

YAN

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
very suitable for family
A J Singh 於 2023年11月14日的回應
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

10/10 優異

Kellie

於 2023 年 1 月住了 1 晚
A J Singh 於 2023年11月14日的回應
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

6/10 一般

andrew

家人同遊, 商務旅客
讚好：整潔度和職員與服務
Large space for living in.
於 2023 年 2 月住了 1 晚

10/10 優異

Michelle

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room very clean and tidy and had everything we needed. It had an awesome playground and the farm animals were a bonus. The wifi was awesome too. The single bed was super comfortable, just a little short for our tall girl.
於 2023 年 1 月住了 3 晚

10/10 優異

Marie France

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
À recommander
Très bon séjour. Les hôtes sont absolument gentils et serviables. À recommander. Motel très bien situé et tranquille
於 2023 年 1 月住了 3 晚

6/10 一般

Mark

於 2023 年 1 月住了 2 晚

6/10 一般

Shubhkaran

家人同遊
讚好：職員與服務
不滿：設施服務
The property is over priced,very small and condition needs to be looked into for some of the things. It is close to all the activities like skyline,mini golf etc.

8/10 不錯

Myeong-il

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good and tidy
於 2022 年 12 月住了 1 晚

10/10 優異

Lisa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked the rooms and how big they were - heaps of room. Tidy and very modern looking and the bed was real comfy. would recommend. and the Alpcas were cute
於 2022 年 11 月住了 2 晚

4/10 欠佳

Geoffrey

親子同遊
不滿：整潔度、職員與服務和住宿狀況
The more you looked at the place over the 2 day stay we had the more you could see how unclean the room was mold on the windows and curtains, multiple cob webs, hand prints all over the wall, dirty walls and doors, bed sheets were horrible to sleep in, the bed felt damp. staff were not friendly at all and the drive way badly needs the deep pot holes filled will not recommend or stay again
於 2022 年 11 月住了 2 晚

8/10 不錯

Alys

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We loved that it was a great family friendly spot. The playground is old but convenient and the animals are delightful. The room was comfortable and it was a good base while exploring Rotorua. Far enough away that there is no smell. Only downfall was it looked like the cleaners might have missed the bath tub. But well worth the stay and value for money.

8/10 不錯

amanda

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice quiet location, good rooms.

10/10 優異

Tammara

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very neat place. Have cute farm animals on the property too, made it even more interesting.
於 2022 年 10 月住了 3 晚

10/10 優異

Leonie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It had a view of the lake, was out of town, comfortable and clean
於 2022 年 9 月住了 3 晚

2/10 很差

Ambrish

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We stayed a couple of nights at this motel. Where to begin: - They provided with only one soap, shampoo and body wash for 3 adults booked and staying. - They did not replenish them the next day. We had to use our own. - They replenished one Towel short the next day. We had to use our own. - When we asked them to provide the above utilities, they did not bother to even respond. - PLUS we found a Cockroach roaming in the room. Disgusting service and place. Avoid at all cost.
於 2022 年 7 月住了 2 晚

10/10 優異

Claire

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My daughter over the alpacas and chickens! Brilliant play area!
於 2022 年 7 月住了 2 晚