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阿普卡度假村的評價

3.5 out of 5
阿普卡度假村
Tutkijantie 28, Rovaniemi, Lapland

評價

9.0

卓越

10 分評分，優異；247 則評價中有 154 則" "
8 分評分，不錯；247 則評價中有 67 則" "
6 分評分，一般；247 則評價中有 19 則" "
4 分評分，欠佳；247 則評價中有 4 則" "
2 分評分，很差；247 則評價中有 3 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.2/10 

設施服務

9.2/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

HSIN YU

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
很喜歡 很美麗 度假村很棒
於 2024 年 2 月住了 2 晚

10/10 優異

Yuya

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent
於 2023 年 11 月住了 1 晚
Kaisu / Apukka Resort Sales Team 於 2023年12月4日的回應
Thank you for your great feedback! We are delighted to hear that you enjoyed your stay with us. Hope to welcome you back again soon!

10/10 優異

CHENG HSIEN

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
門很不好開，卡卡的，然後他們的淋浴間轉把跟別人比較不同，第一次不會使用，好在他們的服務人員可以即時傳影片回答，其他方面都不錯
Apukka Resort 於 2022年11月17日的回應
Dear Cheng Hsien, Thank you for your review and feedback! We wish to meet you again soon! Best Regards, Päivi / Apukka Resort

10/10 優異

Ho Yeung

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The living environment and services are super great! Would highly recommend to anyone ask me about the advice of accommodation in Rovaniemi!
Apukka Resort 於 2022年11月17日的回應
Hi Ho Yeung! Thank you for your lovely review and feedback! We wish to meet you again soon! Best Regards, Päivi / Apukka Resort

10/10 優異

Yat Man Jim

家人同遊, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 2 月住了 1 晚
Apukka Resort 於 2022年2月23日的回應
Thank you for your review! Best Regards, Kaisa

10/10 優異

Chi Keung Herman

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 3 晚

10/10 優異

Kam fun flora

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚

10/10 優異

Peggy (HK)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Environment is perfect, staff are friendly and helpful. Food in restaurant are extremely good.
於 2020 年 1 月住了 2 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location and service. Nice breakfast. Facility is good
於 2020 年 1 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quiet and relaxing Resort
The Resort provides a quiet and relaxing environment and has a gorgeous view of a big and beautiful lake. In addition, the staff are very helpful and friendly. Though we cannot see the northern light during our stay, we enjoyed the activities and the restaurant in the Resort.
於 2020 年 1 月住了 2 晚

8/10 不錯

Suet Ching

多人同遊
讚好：整潔度、職員與服務和住宿狀況
洗手間有異味，房間太暗，但整體住宿舒服滿意
於 2020 年 1 月住了 3 晚

10/10 優異

Tai Man

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Place to Stay in rovaniemi
Cabin is very nice and good for Aurora, Nice place, Nice weather and near santa claus Village.
於 2019 年 2 月住了 1 晚
Sanna - Front Desk Team 於 2019年3月22日的回應
Thank you for good review, much appreciated!

10/10 優異

KAM MING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 2 晚
Kati - Apukka Front Desk Team 於 2019年3月28日的回應
Thank you for your review! Nice to know we have succeeded in what we do.

8/10 不錯

Molly

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚

10/10 優異

CHI WANG FRANCIS

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It’s all the activities like husky ride, reindeer ride, snow train, icy fishing and snowshoes hiking that made our stay most exciting.
於 2019 年 1 月住了 3 晚
Sanna - Apukka Resort, Front Desk 於 2019年2月23日的回應
Hi Chi, Thank you for your lovely review. Glad to hear you enjoyed fun times at Apukka. Best wishes and welcome back!

6/10 一般

真實旅客

於 2018 年 11 月住了 1 晚
Anni 於 2018年12月9日的回應
Thank you for visiting us and for your review! Would be great to hear what we could have done better. Please don't hesitate to be in touch. We are always willing improve :) With Warmest Regards, Anni - Front Desk Manager

6/10 一般

Tsz Yan Celia

讚好：整潔度和職員與服務
房內沒有電視機，設備也比較陳舊，廚房只有基本用具，所有油鹽糖等均需要自備。
於 2018 年 11 月住了 1 晚
Anni 於 2018年11月21日的回應
Dear Tsz, Thank you very much for your review and suggestions. That is very important for us. For the spices and groceries, we have also been thinking to add them into rooms and common kitchen, but found out that it doesn't work due to hygiene and safety reasons as we cannot guarantee they are not contaminated. We understand that those basic groceries would be handy for customers but unfortunately it is too risky to provide. For the TV, we have ended up to encourage our guests to enjoy the nature and tranquility. Your comments are well appreciated, as it helps us to see if our ideas goes together with customer needs. Thank you very much for visiting us and giving us useful feedback. It really helps us to direct our actions in order to develop our services. With Warmest Regards, Anni - Front Desk Manager

8/10 不錯

WING YI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel! Nice view of igloo cabin. Especially for honeymoon trip!
於 2018 年 3 月住了 1 晚
Anni 於 2018年3月10日的回應
Dear Wing Yi, So wonferful to hear that you had memorable and comfortable honeymoon at Apukka Resort! We are very glad to hear that you truly enjoyed your special visit with us! Hope to see you again and all the best for you! With Best Regards, Apukka Resort Team

8/10 不錯

SHUK KWAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
公寓房大設備齊全但有點舊，玻璃房小巧精緻超乎預期
遠離市區光害，如你夠幸運，是看極光的好地方。可惜我們入住時雲層太厚，與極光無緣呢！ 住宿方還提供不少活動，因我們未有預計，所以沒有參加，相信值得一試。早餐選擇不多但食物不錯。
於 2018 年 2 月住了 1 晚
Anni 於 2018年2月21日的回應
Dear Shuk, Thank you very much for the feedback. We appreciate it a lot. We are glad to hear that you enjoyed your time with us! But sad to hear that you did not see the Northern Lights - Even there have been amazing Northern Lights recently. It is good to know that you were surprised about our activities. That means that we need to improve informing our customers before their arrival. We hope to see you again so that you can experience our activities as well...And with better luck with the Northern Lights off course! All the best for you and thank you for visiting us! Your feedback is important for us. Best Regards, Anni - Apukka Resort Team

10/10 優異

HANG MING

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantsatic
Thanks for front desk receptionist Minna. She is nice and so helpful. Beautiful view around the resort. Room is clean but the water temperature is not stable when take bath. Breakfast and dinner are simple but taste good. 10 minutes to airport and 6 minutes to Santa Claus village by taxi. But the taxi fee was quite expensive, say arounnd €25~30 per one way.
於 2018 年 1 月住了 2 晚
Anni 於 2018年1月29日的回應
Dear Hang Ming, Thank you very much for your feedback. Minna is very pleased for these comments and we are all happy to hear that you enjoyed our meals, service, location and your time at Apukka Resort. That is what we are aiming for and it is good to hear that we have managed. We appreciate all your feedback. You are more than welcome to Apukka Resort at any time again! Best Regards, Anni - Apukka Resort Team

6/10 一般

真實旅客

讚好：整潔度和住宿狀況
於 2017 年 12 月住了 1 晚
Hi, and thank you for sharing your experience at Apukka. As a new resort all feedback are really important for us in development of our resort.

10/10 優異

Stig

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

10/10 優異

Cara

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

10/10 優異

JUAN RAMON

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy bien
於 2024 年 3 月住了 3 晚

10/10 優異

Alessia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were friendly and very helpful with our needs. The resort is lovely and a perfect get away. Very magical.
於 2024 年 3 月住了 2 晚

10/10 優異

Robert

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚

8/10 不錯

Andrew

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Place was great, Rovaniemi is a magical place. Apukka is very convenient and worth the price.

10/10 優異

Marina

伴侶同遊
讚好：職員與服務和住宿狀況
Winderschönes Resort, sehr freundliches Personal, nur zu empfehlwn
於 2024 年 1 月住了 3 晚

10/10 優異

Sten

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Samantha

於 2024 年 1 月住了 4 晚

8/10 不錯

Nils

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Kein Flughafen Shuttel
於 2024 年 1 月住了 2 晚

10/10 優異

Tara

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The lakeside sauna is amazing!
於 2024 年 1 月住了 2 晚

10/10 優異

Dallian

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful place to stay, its a dream and the staff was amazing
於 2024 年 1 月住了 4 晚

10/10 優異

Kelly

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This place is very pretty with the lake view.
於 2023 年 11 月住了 2 晚

10/10 優異

YU

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Kaisu / Apukka Resort Sales Team 於 2024年1月3日的回應
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us! Hope to welcome you back soon!

10/10 優異

Megan

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Exceptional stay in Lapland
We absolutely adored our stay at Apukka. We were initially put off by the distance away from Rovaniemi, but the property has so many activities and is near a beautiful lake. Our igloo was gorgeous. The food at the on-site restaurants was amazing. The staff here are the highlight - they are so helpful and kind! Just make the booking!
於 2023 年 11 月住了 2 晚
Kaisu / Apukka Resort Sales Team 於 2024年1月3日的回應
Thank you for your lovely feedback! We are delighted to hear that you enjoyed your stay with us. Hope to welcome you back soon again!

10/10 優異

Abdullah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Kaisu / Apukka Resort Sales Team 於 2024年1月3日的回應
Thank you for your lovely feedback! We are happy to hear that you enjoyed your stay with us. Hope to welcome you back soon again!

6/10 一般

Sevil

家人同遊
讚好：職員與服務、住宿狀況和客房舒適度
不滿：整潔度
於 2023 年 11 月住了 3 晚
Kaisu / Apukka Resort Sales Team 於 2023年12月8日的回應
Thank you for your feedback! I hope you enjoyed your stay with us & hope to welcome you back!

8/10 不錯

Joerg

伴侶同遊
讚好：職員與服務和設施服務
不滿：整潔度
Eine schöne nette Unterkunft in einer tollen winterlichen Umgebung. Würde sicher wieder dort ein paar Tage verbringen, leider viel zu Überteuert da sich das empfinden darstellt alle lassen sich die Polarlichter (nicht garantiert) Mitbezahlen. Leider war das Essen im Restaurant Kota nur aufgewärmt und beim Servieren noch nicht einmal lauwarm, schade kann man nur sagen für den Preis.
於 2023 年 11 月住了 3 晚
Kaisu / Apukka Resort Sales Team 於 2023年12月4日的回應
Thank you for your review! We are delighted that you enjoyed your stay with us, though sorry to hear that restaurant Kota did not deliver as well as usual. We hope to welcome you back another time!

10/10 優異

alfred

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Tolles Resort, super Abenteuer Möglichkeiten, Speisekarte könnte mit Snacks ergänzt werden
於 2023 年 11 月住了 3 晚
Kaisu / Apukka Resort Sales Team 於 2023年12月4日的回應
Thank you for your great review! So happy to hear that you enjoyed your stay with us. Hope to welcome you again!

8/10 不錯

robert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
To be the highlight and last stop of an 8 day trip to Finland, we had high expectations. Unfortunately the service and food let them down, which had been excellent elsewhere. We emailed ahead to ask if the cabin could be ready at 3pm to enjoy the daylight -no, it would be ready at 4pm. Fine. We arrived just before 4pm - it wasn't ready, we waited in reception and were told there had been an issue, couldn't say what, and asked if we wanted anything as 'compensation' - I suggested a glass of wine but was only offered a bar of chocolate. We waited an hour, it was now dark, and the cabin so cold, we slept in our clothes the first night. Not a good start. The next night the main restaurant had an event and was closed to guests. They opened the Kota instead. Good, looking forward to flame grilled salmon. No-just heat lamped. The beer was actually warmer than the food. The following day we had a takeaway from the restaurant, and an ice cold beer whilst I waited, both excellent. The cabin was now warm and cosy and the location stunning. I think we were unlucky, our cabin overlooked and the restaurant shut, but most disappointing was the lack of any meaningful apology after contacting the resort once we got home. The highlight of the trip, the Arctic Light Hotel Rovaniemi, public transport to Santa village and much wider food options
於 2023 年 10 月住了 2 晚
Kaisu / Apukka Resort Sales Team 於 2023年12月8日的回應
Thank you for your feedback! We are sorry that we couldn't meet your expectations. We hope that you enjoyed some parts of your stay anyway.

10/10 優異

Devansh

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Highly recommended
Great place to stay! Fun Large expanse! Good rooms especially the Kammi Suites!
於 2023 年 11 月住了 1 晚
Kaisu / Apukka Resort Sales Team 於 2023年11月20日的回應
Thank you for your lovely review! We are delighted to hear that you have enjoyed your stay with us! Hope to welcome you again soon!

10/10 優異

bradley

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Fantastic Resort
After extensive research we chose Aupukka for our family holiday. We spent x5 nights in a Kammi Class igloo and booked lots of activities. From the moment we arrived we were made to feel welcome and were looked after by the very friendly and helpful staff. The igloo was perfect for our family of 3, it was clean, modern and had everything we needed. All the activities were ran by friendly, knowledgeable and professional staff and at no point did we feel rushed. Snowmobiling with Erwin was a particular highlight. The breakfast was amazing with plenty of choice, both hot and cold. We pre-booked and paid for half board for 4 nights of our stay, This was the only negative for me and I wouldn't do this again. Its no cheaper booking and paying up front than if you just rock up that evening. The starter and dessert are buffet and you get to choice your main meal from 2 options. Although what we had was nice, if you didn't like either of the 2 options you were stuck. We also tried to swap our pre-booked half board for the A La Carte menu on our last night and although initially being told we couldn't, they did allow it but only gave us 40% of our pre-paid monies towards the cost. Dont get me wrong, all the food was really nice but by pre-booking we boxed ourselves into a corner and had no option to try the other restaurant onsite. I would highly recommend Apukka and 100% stay here again but simply not book any dining options in advance.
於 2023 年 11 月住了 5 晚
Kaisu / Apukka Resort Sales Team 於 2023年11月19日的回應
Thank you for your lovely review! We are delighted that you enjoyed your stay with us! I hope that we can welcome you to Apukka Resort another time as well!

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
Facility was excellent but staff should be trained
The facility was way beyond excellent but most of the staff did not seem too friendly or ready to assist. A good number at the desk seemed overwhelmed by the most fundamental task like refilling the water for guests at the reception or working the register. The resto staff could not tell for sure how much the buffet was. The guides for the "Norther Lights Hunt" were so uninspired and did not know anything about the presentation (which they will just read) they had before the hunt. The experience would have been so much better and complete if the staff matched the beautiful place. Only Carren at the desk knew how to handle many inquiries and have foresight.
於 2023 年 11 月住了 4 晚
Kaisu / Apukka Resort Sales Team 於 2023年11月14日的回應
Thank you for your feedback! I am sorry if the service has not been in order during your stay, I will share the feedback with our managers so that we can improve the service in the future. I hope you enjoyed your otherwise your stay & hope to welcome you again to Apukka Resort!

8/10 不錯

Jeannette

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Kaisu / Apukka Resort Sales Team 於 2023年11月17日的回應
Thank you for your feedback! We are happy to delighted to hear that you enjoyed your stay! Hope to see you again soon!

10/10 優異

Mustafa Cagri

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Kaisu / Apukka Resort Sales Team 於 2023年11月17日的回應
Thank you for your great feedback! We are delighted to hear that you enjoyed your stay! Hope to see you again soon!

10/10 優異

Kelvin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nothern light hunting
Couple from Singapore. Stay in Appuka Resort for 3 days 2 nights, main reason is to hunt for nothern light at the frozen lake. Managed to capture soft aurora on our first night, but unlucky on the second night. Our queen aurora cabin is comfortable. Morning breakfast is great. Overall we enjoyed our stay in Appuka Resort.
於 2023 年 11 月住了 2 晚
Kaisu / Apukka Resort Sales Team 於 2023年11月14日的回應
Thank you for your lovely feedback! We are happy to hear that you enjoyed your stay with us. Hope to welcome you to Apukka Resort again soon!

10/10 優異

Julie

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nous avons passé un merveilleux séjour en Lakeview suites. La vue du logement est juste magnifique. Les espaces sont bien repartis et bien équipés. Vous êtes au milieu de la nature tout en restant proche du centre. Ce resort peut aussi bien convenir à un couple qu’à une famille avec enfants. Je recommande vivement.
於 2023 年 10 月住了 4 晚
Kaisu / Apukka Resort Sales Team 於 2023年11月9日的回應
Thank you for your lovely feedback! We are delighted to hear that you enjoyed your stay with us! Hope to welcome you again soon!

8/10 不錯

Giuseppina

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Abbiamo soggiornato all'Apukka resort solamente una notte, speravamo di vedere l'aurora boreale direttamente dalla camera, purtroppo nevicava! La struttura è molto particolare, con questa ampia vetrata verso il cielo (e il davanti dell'abitazione), piccolina (eravamo in 4), ma comoda. Personale gentilissimo!
於 2023 年 10 月住了 1 晚
Kaisu / Apukka Resort Sales Team 於 2023年11月8日的回應
Thank you for your kind review! We are happy that you enjoyed your stay with us! Hope to welcome you again soon!