Selma Rudy Theater Hotels

"Friendly staff,"

"Convenient overnight stay"

"Shower door was hard to open. Bathroom door would only open so far and then it wedged against floor. The refrigerator did not cool at all. Air unit made noise even when turned off. "

"We found a roach in the bathroom and the front desk staff was quite indifferent about the situation."

"Tub could use grab handles, there was a yellow spot on the bed sheet. "

"The staff was very polite and helpful "

"Overall I enjoy this hotel and have stayed here a few times. This was my first poor experience with room availability. I reserved 2 queen beds, when I got to the property I was told my room “had a maintenance issue” and only King beds were available, with the understanding I could move to a 2 queen bed the following night. I attempted to move the next morning before heading out for the day and again no rooms were available. I asked to be texted with availability, that did not happen. I had a missed call from the hotel with no voicemail left. I did not have reception when that happened I suppose. I called back midday to verify my new room availability. I was told “yes you’re good to go, we’ll see you when you get back”. When I returned that evening the clerk was unable to access the 2 bed room. She told me she did not know how to change the room without charging me again. I told her (and showed her my bank statement receipt) she said it “was her third day”. She was courteous and professional but could not resolve the issue. I offered to continue to use the 1 bed room from the night prior. I was tired and just wanted a room. This was frustrating because I didn’t have access to a 2 bed room all Friday night and into Saturday for an additional guest. I had to change my plans, which was not ideal. Traveling is expensive and tiring, one should get what the pay for. The staff were pleasant but I feel The situation should have been brought to my attention prior to my arrival. "

"The property needs updated"

"Our stay was nice. The water in the bathroom (shower) would not get hot. "