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Just the overall appearance was old and not very well kept up. Had to get our Room Keys made 2 time because one or both stopped working. Althought they have a full breakfast, the food was not very good.
Receptionist, April, was friendly, courteous and helpful. My family and I enjoyed the free breakfast. They had eggs, bacon, sausage, cereal, bagels, toasted bread, yogurt, oatmeal, orange juice, coffee, hot chocolate, tea and make your own waffles which my girls enjoyed so much.
Bed is terrible, not possible to sleep on such a matress
Amir
Stayed 1 night in May 2024
6/10 Okay
Jose
Travelled with family
10 May 2024
N/A
Jose
Stayed 7 nights in Apr 2024
6/10 Okay
Loraine
Travelled with partner
5 May 2024
Liked: Cleanliness, staff & service, amenities
If you don't need fancy or modern and just need a place to sleep then you'll be ok. It was clean, staff was friendly and the breakfast was reallt good. It really does need some updates though. Overall decent stay.
we loved the breakfast, everything we needed was there, such as ice and water, well maintained property, easy parking as well. will definitely stay there if we are in the area.
Mark
Stayed 1 night in Apr 2024
8/10 Good
Marian
29 Apr 2024
Marian
Stayed 2 nights in Feb 2024
6/10 Okay
Kaitlyn
Travelled with partner
28 Apr 2024
Disliked: Property conditions & facilities
Room is definitely aged. Clean but bed was sunken in the middle.
Fantastic stay, property was clean, staff were friendly, full breakfast in the morning with eggs and potatoes and waffles, easy access ice and water right off the lobby.
Cons first:
Traffic noise was noticeable in the room
Difficult to find outlets for fast charge adapter
Pros:
Room was clean
Comfortable and well kept furnishings, but slightly worn.
No surprise charges on check out
John
Stayed 1 night in Apr 2024
10/10 Excellent
Angela
Travelled with partner
13 Apr 2024
Liked: Cleanliness
Room was upgraded and we loved it!
Angela
Stayed 3 nights in Apr 2024
Response from -Management on 13 Apr 2024
Thank you for your stay! We are glad you enjoyed the upgraded room. We look forward to having you again!
Just discouraging what $100/night gets. I mean it was mostly okay. Found a curly/short hair in the shower, hallways wee not vacuumed well, noisy stairwell door just outside mine, rug was only semi-vacuumed, but worst was that the swing-lock (one that really secures door against someone hacking the card key lock) was broken.
Jeff
Stayed 1 night in Apr 2024
Response from -Management on 13 Apr 2024
Thank you for you feedback and response. We will take this feedback to account, and we strive to make changes that will better impact future visits.
10/10 Excellent
Lisia, Pittsburgh
Travelled with partner
8 Apr 2024
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay, the hotel is nice, but it can be nicer, by fixing it up. But we did enjoy breakfast and coffee all day. We also love how close the restaurant was to the hotel, we love one restaurant next door to the hotel it was healthy and great services
Lisia
Stayed 2 nights in Apr 2024
Response from -Management on 13 Apr 2024
Thank you for your feedback. We will take these comments into consideration, and strive to better ourselves for future stays. Thank you very much for staying with us
Room was clean but bathroom smelled a bit mildewy. Overall nice stay - very good breakfast and right by the freeway.
Diane
Stayed 1 night in Mar 2024
Response from -Management on 27 Mar 2024
Good Afternoon Diane. thank you for your stay and your review. We are glad you enjoyed our breakfast. We will work hard to improve ourselves based on your concerns. Thank you very much!
The hotel isn’t perfect, but it’s great for the price and the staff was very nice and accommodating and went above and beyond to help us during our stay which was due to unfortunate circumstances
Samantha
Stayed 2 nights in Mar 2024
10/10 Excellent
Durie
Travelled with family, Travelled with family and small children
Eric at the front desk was able to accommodate my needs and upgrade my room with free of charge. It is much appreciated!
Chunyan
Stayed 1 night in Mar 2024
2/10 Terrible
Jose
16 Mar 2024
Jose
Stayed 1 night in Mar 2024
Response from -Management on 14 Apr 2024
We are so sorry to not have met your expectations, please let us know if there is anything we can help with, or any comments you would like to leave.
4/10 Poor
Dennis
16 Mar 2024
Disliked: Staff & service
.
Dennis
Stayed 1 night in Mar 2024
10/10 Excellent
Angel
15 Mar 2024
Angel
Stayed 1 night in Mar 2024
6/10 Okay
Loredana
Travelled with family
4 Mar 2024
The carpet is very old!
Loredana
Stayed 2 nights in Mar 2024
Response from -Management on 13 Mar 2024
Hi Loredana,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
10/10 Excellent
Mary
Travelled with family
1 Mar 2024
Liked: Cleanliness, staff & service, amenities
It was a nice place . What i didn't like was the broken elevator and the noise of something like slamming of doors.
Front desk Eruc and Jemmaih were excellent and manager was very nice.
Mary
Stayed 2 nights in Feb 2024
Response from -Management on 3 Mar 2024
Hi Mary,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
Our room was facing the freeway and was very noisy
Kevin
Stayed 1 night in Feb 2024
Response from -Management on 3 Mar 2024
Hi Kevin,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
2/10 Terrible
craig
22 Feb 2024
craig
Stayed 2 nights in Feb 2024
6/10 Okay
Tim
Travelled with family
20 Feb 2024
Liked: Cleanliness
Breakfast was good for a buffet. Potatoes, eggs, sausage, waffle, yogurt, cereal... Some staff was friendly others ignored a friendly, "hello". The room smelled clean, but the halls have an old cigarette smell. The road noise on the freeway side is substantial as is the sound of doors closing.
Tim
Stayed 2 nights in Feb 2024
Response from -Management on 21 Feb 2024
Tim,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
Hi Robert,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
8/10 Good
Becky
15 Feb 2024
Becky
Stayed 3 nights in Feb 2024
Response from - Management on 21 Feb 2024
Hi Becky,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
8/10 Good
Christopher
15 Feb 2024
Liked: Amenities
Was a good hotel. Nothing spectacular but a good quality hotel.
Christopher
Stayed 2 nights in Feb 2024
Response from -Management on 21 Feb 2024
Hi Christopher,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
10/10 Excellent
Pietro
14 Feb 2024
Pietro
Stayed 1 night in Feb 2024
Response from Jaspher on 21 Mar 2024
thank you so much for you ratings. I'm glad we finally got 5/5 and corrected all of your needs. Thank youJaspher
The beds were very uncomfortable and blanket not too warm, too lightweight for this time of year. Only one wastebasket, should be two, one in bath, other in bedroom.
Judy
Stayed 1 night in Feb 2024
Response from -Management on 11 Feb 2024
Hi Judy,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
6/10 Okay
David
Travelled with family
10 Feb 2024
Liked: Cleanliness, staff & service
David
Stayed 2 nights in Feb 2024
Response from -Management on 11 Feb 2024
Hi David,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
8/10 Good
Andrew
8 Feb 2024
Liked: Cleanliness, staff & service
It was a good room for the value. But they are under renovation.
Andrew
Stayed 2 nights in Feb 2024
Response from - Management on 11 Feb 2024
Hi Andrew,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
The staff were so friendly and hardworking. There was a really bad storm and power went out for almost a whole day and they put tealights in the stairwells and did a lot of stairs helping people get into rooms and keep us safe. And the breakfast every morning was very well done and lots to eat and kept clean. Well done ladies and gentlemen.
Colleen
Stayed 6 nights in Jan 2024
Response from - Management on 11 Feb 2024
Hi Colleen,Thank you for your feedback! We're happy to hear that you had a pleasant stay. We look forward to seeing you again soon!Kind regards
4/10 Poor
Maryam
5 Feb 2024
Maryam
Stayed 3 nights in Feb 2024
6/10 Okay
James
Travelled with family, Business traveller
5 Feb 2024
Liked: Cleanliness, staff & service
The room was nice. Walls are VERY thin - you can hear everything everyone says.
The power was out (not their fault - bad weather), but we had to go buy a lantern or sit in the dark
James
Stayed 1 night in Feb 2024
Response from -Management on 11 Feb 2024
Hi James,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
10/10 Excellent
Waldothemecanic
5 Feb 2024
Waldothemecanic
Stayed 2 nights in Jan 2024
8/10 Good
Becky
5 Feb 2024
Becky
Stayed 2 nights in Feb 2024
Response from - Management on 11 Feb 2024
Hi Becky,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,
6/10 Okay
leocadia
5 Feb 2024
leocadia
Stayed 1 night in Feb 2024
Response from -Management on 11 Feb 2024
Hi Leocadia,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,