供应早餐、午餐和晚餐

关于傲途格精选市民酒店的点评

4 out of 5
傲途格精选市民酒店
926 J Street, Sacramento, CA

点评

8.6

超赞

10 分 - 超赞。592 条好评,共有 1002 条点评" "
8 分 - 还可以。206 条好评,共有 1002 条点评" "
6 分 - 一般。107 条好评,共有 1002 条点评" "
4 分 - 很差。47 条好评,共有 1002 条点评" "
2 分 - 糟糕。50 条好评,共有 1002 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.0/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

WONG

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 4 晚
Customer Service 于 2023年05月21日 的回复
Thank you for the great rating, Wong!We are delighted to see that you had a wonderful time at The Citizen Hotel, Autograph Collection. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

4/10 很差

真实旅客

与家人出行, 商务旅客
不是我所预定的那种房间 给我一间空间非常拥挤的房间 我已经要求服务台给我一个安静的房间 我要准备第二天的考试 但还是给我一个靠大路边的 一夜吵杂 没有任何收费提醒 在我已经给付现金的情况下 还又直接划去32美元的停车费 非常的糟糕 永远不会再去
2020 年 3 月入住 1 晚

10/10 超赞

Tosha

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月21日 的回复
Tosha, thank you for the fantastic rating! The Citizen Hotel, Autograph Collection is thrilled to see you enjoyed your stay. We look forward to welcoming you back soon!

10/10 超赞

Kayla

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Love it.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月12日 的回复
Kayla, we're thrilled to hear you enjoyed your stay at The Citizen Hotel, Autograph Collection! We look forward to the opportunity to welcome you back again.

8/10 还可以

Michael Patrick

满意:员工和服务,清洁度
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月13日 的回复
Michael, thank you for choosing The Citizen Hotel, Autograph Collection and contributing a rating. We're thrilled to see your stay was satisfactory, and we would love the opportunity to provide you with an even more memorable experience next time you visit. We appreciate your feedback.

10/10 超赞

Emma

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Just a very good hotel with great staff
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月12日 的回复
Emma, thank you for your stellar feedback. Here at The Citizen Hotel, Autograph Collection, we're delighted to hear that you've enjoyed our services and appreciated the excellent job done by our team members. We value your kind words and hope to welcome you back soon!

8/10 还可以

Amy

商务旅客
不满意:员工和服务
My room was near the elevator. Other than that, almost everything else was not ideal. The service was bad because they were busy. There was a long line to check in, it was so noisy I voukd barely hear the employee checking me in, its really sketchy outside and around the hotel...just not interested in coming back.
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月5日 的回复
Amy, we appreciate your feedback and sincerely regret to hear that some aspects of your experience did not meet your expectations. We understand you faced inconveniences with the check-in process and ambient noise. Ensuring our guests are comfortable and well-served is our top priority, and it certainly appears we didn't hit the mark on your visit. While we can't change the neighborhood surroundings, we continuously strive to improve the guest experience inside our premises. We hope you'd consider us for a future visit so that we can display the better quality of service that we aim to provide.

10/10 超赞

Anastacia

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at this property are top notch. From the valet staff, front desk staff, and restaurant staff the service is lovely. I'm not certain how often they conduct PMs on air systems etc. The only miss I noticed is that the exhaust fan in the bathroom could use attention. Beyond that everything else was great.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月5日 的回复
Anastacia, it's lovely to hear that you recognized our dedicated team members at The Citizen Hotel, Autograph Collection for their exceptional service. We appreciate your observation regarding the bathroom fan and assure you that we constantly strive to maintain all aspects of our property to the highest standards. We look forward to hosting you again soon.

8/10 还可以

Stefanie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月2日 的回复
Stefanie, thank you for choosing The Citizen Hotel, Autograph Collection for your stay. Knowing that you have given us a high rating encourages our team to strive for excellence. We're looking forward to your next visit.

10/10 超赞

Kim

2024 年 4 月入住 1 晚
Customer Service 于 2024年05月20日 的回复
Kim, thank you for your high rating of The Citizen Hotel, Autograph Collection! We're delighted to see you enjoyed your stay and hope to welcome you back soon.

6/10 一般

Richard

满意:员工和服务,清洁度
Liked the historic bldg. Did not like the small size of the room, it was a challenge getting in and out of the king size bed without hitting the walls. did not like the shortage of night tables next to the bed. did not like not having access to the upper floors for viewing purposes. did not like not being able to get a detailed invoice at check out. staff said they could not provide, that i have to contact you. that's terrible customer service........
2024 年 4 月入住 2 晚
Customer Service 于 2024年05月1日 的回复
Richard, it's regrettable to hear about your experience. Your feedback regarding the room size and lack of bedside tables is duly noted. We understand it may be inconvenient not to have viewing access to certain floors and not receiving a detailed invoice upon check-out. Our team members are usually efficient in addressing these concerns, so your comment is surprising. We appreciate your criticism and will ensure it's used to improve our guest experience.

10/10 超赞

joan alejo

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property. Aesthetically - cool design. Appreciate the security and attendants at the door. Friendly staff. Clean rooms. I’d def stay there again.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月29日 的回复
Joan, thank you for sharing your experience at The Citizen Hotel, Autograph Collection on Expedia. We're thrilled you enjoyed our unique design aesthetic and that our security measures enhanced your stay. It's wonderful to hear that our team members were friendly, and that the cleanliness of our rooms met your expectations. Your positive feedback fills us with joy, and we can't wait for your next visit.

10/10 超赞

Palak

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
love the vibe and ambiance, convenient to get around from!
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月26日 的回复
Palak, it's wonderful to hear that you enjoyed the unique atmosphere that The Citizen Hotel, Autograph Collection offers. Convenience of location is one of our strong points, and we're glad to have contributed to a positive stay. We appreciate your review and look forward to seeing you again in the future.

10/10 超赞

manrup

满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月25日 的回复
Manrup, thank you for choosing The Citizen Hotel, Autograph Collection. We're pleased to see that you had an enjoyable stay, and it means a lot to us that you took the time to rate our hotel. We truly appreciate it. Looking forward to welcoming you again in the future!

10/10 超赞

James

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a fun older building. Fun feeling of history. Fun references to the political climate.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月24日 的回复
James, it's fantastic to hear how much you enjoyed the unique charm and historical ambiance at The Citizen Hotel, Autograph Collection. We're thrilled that the atmosphere delighted you and added fun to your stay. We pride ourselves on our distinctive theme and are glad it contributed to your experience. We hope to welcome you back soon.

10/10 超赞

shannon

2024 年 4 月入住 2 晚
Customer Service 于 2024年05月13日 的回复
Shannon, it's wonderful to see your five-star rating of The Citizen Hotel, Autograph Collection. We are thrilled you had a delightful experience. We hope to have the pleasure of welcoming you back soon!

10/10 超赞

Mike

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful architecture and friendly staff
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月23日 的回复
Mike, we're delighted to hear that you appreciated The Citizen Hotel, Autograph Collection's stunning design. Our team members strive to create a welcoming atmosphere for our guests, and it seems they succeeded during your stay. We hope to serve you again in the future.

4/10 很差

Chris

与家人出行
满意:住宿条件和设施,清洁度
Room we were given was placed next to elevator/mechanical room which made noises all night and morning.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月22日 的回复
Chris, we regret to hear that your recent stay was affected by noise from nearby areas. It's important that our guests have a peaceful and comfortable experience. On your next visit, we encourage you to connect with our team members so they can insert requests to allocate rooms at quieter locations.

10/10 超赞

Linda

满意:服务设施,员工和服务
不满意:住宿条件和设施
I will never stay here again.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月22日 的回复
Linda, it's truly disappointing to hear about your recent experience. It's crucial for guests to feel comfortable and satisfied during their stay. Feedback such as yours helps us identify potential areas for improvement. We hope to have a chance to provide you with an enhanced experience in the future.

10/10 超赞

Juan

2024 年 4 月入住 1 晚
Customer Service 于 2024年05月11日 的回复
Juan, thank you for the top-notch rating for The Citizen Hotel, Autograph Collection. We're thrilled to see you enjoyed your stay. It's our goal to create exceptional experiences for our guests and we hope to welcome you back soon. Safe travels!

8/10 还可以

Monica,Hollister

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great location. Older but clean and well kept.
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月19日 的回复
Monica, thank you for sharing your experience at The Citizen Hotel, Autograph Collection. We're delighted to know you appreciate its prime location and well-maintained ambiance. Your kind words motivate our team to continue upholding high cleanliness standards. We look forward to welcoming you back.

10/10 超赞

Laura

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月29日 的回复
Laura, it's great to see that your stay at The Citizen Hotel, Autograph Collection was excellent! We're truly thankful for your perfect rating on Expedia. Looking forward to welcoming you back for another memorable stay. Safe travels!

6/10 一般

david,Amarillo

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing hotel!!!! However we were in room 310, and right outside there is a nightclub and traffic light. We had zero sleep until 3:40am. Extremely loud outside even bring up on the 3rd floor.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月7日 的回复
David, it's heartening to hear that you found The Citizen Hotel, Autograph Collection outstanding. Nevertheless, we regret that some aspects of your stay regarding potential distractions affected your rest. Rest assured, your feedback is valuable and it will certainly be considered as we continuously look to enhance the overall guest experience. We hope to better serve you upon your next stay wherein a quiet room might be a suitable choice for you.

4/10 很差

Carly

2024 年 4 月入住 1 晚
Customer Service 于 2024年04月26日 的回复
Carly, we regret to see your rating and wish we had more details to understand where we fell short of expectations. We aim to improve our service and your input would be greatly appreciated. If there are any specific issues that you faced during your stay, please feel free to share with us for future improvements. Thank you for your feedback.

10/10 超赞

Shelbie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月3日 的回复
Shelbie, it looks like your stay at The Citizen Hotel, Autograph Collection was a pleasant one. Our team is thrilled to have been able to provide you with an excellent experience. We look forward to welcoming you back on your next visit.

6/10 一般

joseph

2024 年 3 月入住 2 晚
Customer Service 于 2024年04月21日 的回复
Thank you for sharing your feedback, Joseph.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 超赞

cynthia

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月1日 的回复
Cynthia, thank you for choosing The Citizen Hotel, Autograph Collection and sharing your experience. We're glad to know your stay was delightful and hope to serve you again on your next visit!

10/10 超赞

Ned

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great experience. Will do it again
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月31日 的回复
Ned, it's wonderful to hear that you had such a positive time at The Citizen Hotel, Autograph Collection. Our team is thrilled to know we'll have the opportunity to host you again in the future. Thank you for your lovely review. Safe travels until then.

10/10 超赞

Barbara

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful!
2024 年 3 月入住 4 晚
Customer Service 于 2024年03月31日 的回复
Barbara, we're absolutely delighted to hear such positive feedback about The Citizen Hotel, Autograph Collection. Thank you for choosing our establishment for your stay. We hope your next visit will be as pleasant as the previous one.

2/10 糟糕

Jimmy,Alamo

2024 年 3 月入住 1 晚
Customer Service 于 2024年04月19日 的回复
Jimmy, we're sorry to hear that your stay didn't meet your expectations. We sincerely value all feedback and welcome the opportunity to improve wherever we can. We hope you might consider giving us another chance in the future to make a better impression. Your satisfaction is our top priority.

10/10 超赞

Yoshira

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Valet service was really convenient. Great views and very clean rooms. Walking distance to many food options.
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月28日 的回复
Yoshira, thank you for highlighting the convenience of our valet service, scenic views, and cleanliness of the rooms at The Citizen Hotel, Autograph Collection. It's wonderful to know that our location helped you enjoy an array of dining options. We look forward to serving you again soon.

10/10 超赞

Madeline

2024 年 3 月入住 1 晚
Customer Service 于 2024年04月14日 的回复
Thank you for the 5/5 rating, Madeline!It's excellent you enjoyed your time at The Citizen Hotel, Autograph Collection so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 超赞

Sara

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This place is so clean and elevated. Loved my stay here. The bed was comfy & the room was nicely decorated. The restaurant & bar downstairs is where we spent most of our time. Will for sure be staying here again
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月24日 的回复
Sara, thank you for taking the time to share your pleasant experience at The Citizen Hotel, Autograph Collection. We're delighted to read that you enjoyed our immaculate facilities and the tasteful decor of your room. It's wonderful to know that our comfortable bed provided a great night's rest. We're thrilled that our downstairs bar and restaurant became your main hub of activity and enjoyment. We greatly anticipate your return for another memorable stay.

6/10 一般

Della,Saint Augustine

商务旅客
满意:员工和服务,清洁度
The property is downtown Sac with a lot of homeless people around the neighborhood. I traveled alone (female) I didn’t feel comfortable walking in the neighborhood alone. The hotel is very historic with rich history.
2024 年 3 月入住 3 晚
Customer Service 于 2024年03月17日 的回复
Della, it's concerning to hear you felt a bit uneasy in the surrounding area during your visit, but we're glad to note your appreciation of our hotel's distinct historic essence. Personal comfort and safety is paramount, please know our on-site team is always ready to assist or offer advice on local transportation. We thank you for your feedback and would be pleased to welcome you again in the future.

10/10 超赞

Patricia

与家人出行, 与配偶出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施
I loved it!
Customer Service 于 2024年03月15日 的回复
Patricia, it's wonderful to hear that you had such an excellent experience at The Citizen Hotel, Autograph Collection. We cherish your kind words and look forward to welcoming you back in the future.

10/10 超赞

Tyler

2024 年 3 月入住 2 晚
Customer Service 于 2024年03月31日 的回复
Tyler, thank you for your five-star Expedia rating of The Citizen Hotel, Autograph Collection. We're thrilled to see that you enjoyed your experience with us and appreciate your support. We look forward to welcoming you back during your next visit.

10/10 超赞

Rosie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月11日 的回复
Thank you for the 5 out of 5 rating, Rosie!We're thrilled to see how much you enjoyed staying at The Citizen Hotel, Autograph Collection. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 超赞

Chloe

2024 年 3 月入住 1 晚
Customer Service 于 2024年03月29日 的回复
Chloe, thank you for taking the time to rate The Citizen Hotel, Autograph Collection. Since there's no in-depth feedback, we would love to hear more about your enjoyable visit whenever you have a moment to spare. We appreciate your support and we look forward to welcoming you back for another outstanding stay.

10/10 超赞

Celina

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel and its staff are perfect. It’s beautiful and well kept. The staff are incredibly sweet and everyone was very attentive. The restaurant is beautiful and the food, amazing. Bravo
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月4日 的回复
Celina, it's wonderful to hear that you had a flawless experience at The Citizen Hotel, Autograph Collection. Your appreciation for the splendid aesthetics, attentive team members, and delectable cuisine fills us with pride. Thank you for applauding our establishment. We eagerly anticipate your next visit.

10/10 超赞

Meaghan

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved this property, the decor and sophistication was great! Prosecco upon arrival made it feel like a vacation :). Only downside was the $50 parking, which seems obsurd for one night.
2024 年 2 月入住 1 晚
Customer Service 于 2024年03月1日 的回复
Meaghan, it's delightful to hear that The Citizen Hotel, Autograph Collection was able to provide a vacation-like atmosphere for you, marked by elegant decor and a welcoming Prosecco. Additionally, we recognize your concerns about parking expenses. Kindly understand that our rates are competitive within the area, but we constantly look into guest suggestions to enhance the overall stay experience. Looking forward to your next stay with us!

10/10 超赞

Rob

满意:清洁度、员工和服务、住宿条件和设施
Great staff and good location. Cool old building nicely repurposed.
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月27日 的回复
Rob, it's great to hear that you found The Citizen Hotel, Autograph Collection to be conveniently located and appreciated the adaptive reuse of our historic structure. We're delighted you had a positive experience with our exceptional colleagues. We eagerly await your return in the future.

8/10 还可以

Meredith

2024 年 2 月入住 1 晚
Customer Service 于 2024年03月20日 的回复
Thank you for taking the time to leave us a 4/5 rating, Meredith!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at The Citizen Hotel, Autograph Collection.

10/10 超赞

Daniel

2024 年 2 月入住 1 晚
Customer Service 于 2024年03月20日 的回复
Thanks for the perfect rating, Daniel!We're pleased to hear that you have fully enjoyed your stay at The Citizen Hotel, Autograph Collection, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

2/10 糟糕

Jonathon

满意:清洁度、住宿条件和设施、客房舒适度
Let them know if you are not going to Valet!
The hotel itself idle fine and there were no issues with the actual room, but I was charged for valet parking and I never parked a car with the hotel or had any conversations with anyone about parking my car.
2024 年 2 月入住 2 晚
Leah 于 2024年02月20日 的回复
We are very sorry for the inconvenience. We have credited your account a refund on valet.

10/10 超赞

Anthony

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月20日 的回复
Anthony, thank you so much for your rating. Everyone at The Citizen Hotel, Autograph Collection is delighted to know that you had a great stay with us. We hope to see you again soon.

10/10 超赞

Ariana

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 2 月入住 1 晚
Customer Service 于 2024年03月20日 的回复
Ariana, we're thrilled to know that you enjoyed your stay at The Citizen Hotel, Autograph Collection. We sincerely appreciate your top rating and we look forward to the pleasure of welcoming you back soon.

10/10 超赞

Lisa

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月18日 的回复
Thank you for the fantastic rating, Lisa!We strive to make all of our guests feel welcome and relaxed during their time at The Citizen Hotel, Autograph Collection! We can't wait to see you again soon.

10/10 超赞

Shanthely

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 2 月入住 1 晚
Customer Service 于 2024年03月21日 的回复
Thanks, Shanthely! It's outstanding your time at The Citizen Hotel, Autograph Collection was fantastic. We can't wait until your next visit!

10/10 超赞

Philip

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Excellent customer service.
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月12日 的回复
Philip, it's delightful to hear that you appreciated the top-notch customer service at The Citizen Hotel, Autograph Collection. We take pride in ensuring every guest has an exceptional stay with us. We look forward to welcoming you back for another wonderful experience.

10/10 超赞

Gabrielle

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Customer Service 于 2024年02月5日 的回复
Gabrielle, we're thrilled to hear that your experience at The Citizen Hotel, Autograph Collection was a positive one. We truly appreciate your generous rating. We hope to welcome you back in the near future for another exceptional stay.