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薩吉諾智選假日套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
薩吉諾智選假日套房酒店 (IHG 旗下酒店)
2501 Tittabawassee Rd, Saginaw, MI

評價

7.8

不錯

10 分評分，優異；830 則評價中有 352 則" "
8 分評分，不錯；830 則評價中有 240 則" "
6 分評分，一般；830 則評價中有 92 則" "
4 分評分，欠佳；830 則評價中有 91 則" "
2 分評分，很差；830 則評價中有 55 則" "

8.2/10 

整潔度

8.6/10 

職員與服務

6.8/10 

設施服務

7.8/10 

住宿狀況

7.2/10 

環保程度

評價

10/10 優異

Dimante' K.

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Leah-Sales Manager 於 2024年4月16日的回應
Hi Dimante'. Thank you so much for your response. We appreciate the feedback and hope to continue to serve you in the future!

10/10 優異

CINDY

讚好：整潔度、職員與服務和住宿狀況
Will stay there again
於 2024 年 3 月住了 1 晚
Leah-Sales Manager 於 2024年3月18日的回應
Hi Cindy. Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future! Enjoy the rest of your day!

4/10 欠佳

Jan

商務旅客
不滿：設施服務
The bathroom was dirty floor tiles loose. The floor by the bed was wet and floors were not vacuumed
於 2024 年 2 月住了 1 晚
Leah-Sales Manager 於 2024年2月26日的回應
Hi Jan. Thank you so much for your response. We appreciate any and all feedback. We will be sure to address the issues that you brought to our attention. Enjoy the rest of your day.

2/10 很差

Elaina

於 2024 年 2 月住了 1 晚
Leah-Sales Manager 於 2024年4月16日的回應
Hi Elaina. Thank you so much for your response. We appreciate the feedback.

8/10 不錯

Nick

讚好：整潔度、職員與服務和住宿狀況
Friendly and prompt front desk staff.
於 2024 年 2 月住了 1 晚
Leah-Sales Manager 於 2024年2月12日的回應
Hi Nick.Thank you so much for the response. We appreciate the feedback and hope to continue to serve you in the future! Enjoy the rest of your day!

10/10 優異

Tameka

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Leah-Sales Manager 於 2024年2月12日的回應
Hi Tameka. Thank you for the response; we appreciate the feedback and hope to continue to serve you in the future!Please enjoy the rest of your day!

8/10 不錯

真實旅客

商務旅客
讚好：職員與服務、住宿狀況和客房舒適度
Good but some improvement needed
Overall, I think this is a nice hotel. I'd probably stay here again if I'm in the area in the future. However...when I checked in, I was a bit bothered with the front desk person as she seemed very irriated that I was there. There was no friendliness. I was also very disappointed in the condition of the fitness center. This part of a hotel is important to me as a traveler. The fitness center here was DIRTY. Trash laying around, sticky machines, no towels/cups, nothing to wipe the machines down. I emptied the trash while there and set it outside the door and the trash bag was not replaced. Other than those things, the hotel is nice. Clean and updated rooms, clean bathroom, nice breakfast, and friendly people (other than the first person I met). It's convenient, also.
於 2024 年 1 月住了 2 晚
Leah-Sales Manager 於 2024年1月16日的回應
Hi, and thank you for your response. We appreciate the feedback and will be sure to address the issues that you brought to our attention. We hope to continue to serve you in the future. Enjoy the rest of your day!

10/10 優異

Albert

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Leah-Sales Manager 於 2024年1月11日的回應
Hi Albert. Thank you for your response! We appreciate the feedback and hope to continue to serve you in the future! Enjoy the rest of your day!

6/10 一般

Thomas

不滿：職員與服務和住宿狀況
Not so good
One of worst Holiday Inns that we’ve ever stayed at. Room service not the best:?had to get my own towels from front desk; Kleenex box empty; light on desk not working properly; floors not vacuumed; sink drain barely worked; no tv guide with limited viewing access; had to get my own “regular “ coffee from front desk; and no courtesy travel to airport. LLC
於 2024 年 1 月住了 4 晚
Leah-Sales Manager 於 2024年1月11日的回應
Hi Thomas. I am sorry that your stay did not go as planned; however, thank you for the response. We appreciate any and all feedback! We will be sure to address the issues and topics that you brought to our attention. Enjoy the rest of your day!

2/10 很差

Kenneth

伴侶同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Leah-Sales Manager 於 2023年12月18日的回應
Hi Kenneth. Thank you for the response. We appreciate the feedback. Enjoy the rest of your day.

2/10 很差

Rod

家人同遊
不滿：職員與服務和住宿狀況
Shabby, not Chic…
First stay at this property. Room was uncomfortably large with limited furniture. Sound echoed with the empty walls and hard surface floor. Walls had several areas if missing paint and there were no hooks in the bathroom, just the holes from where they were. After checking in we found there was no hot water. The desk clerk advised they were working on it. Three days later when we checked out on Sunday, still no hot water. The checkout desk clerk advised she would give a 50% discount, but because we booked through the Hotels.com site, we would need to initiate the request the site. We had family Christmas Brunch in the morning, then called in the afternoon to request the adjustment. When the Hotel.com representative called the property they only provided a 20% adjustment. Gee thanks Holiday Inn of Saginaw… DO NOT stay here. There are much better options nearby. Sincerely, Finally get to shower three days later.
於 2023 年 12 月住了 2 晚
Leah-Sales Manager 於 2023年12月12日的回應
Hi Rod. Thank you for your response; we appreciate the feedback. Also, thank you for bringing these issues to our attention! We will be sure to address them! I hope that you enjoy the rest of your day.

8/10 不錯

Paul

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Breakfast ran out at 930 when was supposed to be finished at 10. No hot water from Sat evening and still didn't have it by check out at 11. Hot tub wasn't working either.
於 2023 年 12 月住了 2 晚
Leah-Sales Manager 於 2023年12月11日的回應
Hi Paul. Thank you for your response. We appreciate the feedback! We apologize for any frustrations you had to encounter during your stay. We will be sure to address the issues that you brought to our attention. Enjoy the rest of your day.

2/10 很差

Brittany

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The first room we had had a flood. The new room was satisfactory although the bathroom did not appear clean. When we asked for extra pillows, we were asked to come get them at the front desk instead of them being brought to us. Normally would not be a big deal but there were multiple front desk staff available and they were all on their phones. We arrived at breakfast at 915-930 and there was barely any food left. When asked if it was going to be refilled, we were told she was closing up soon so not everything would be replenished. Saw that breakfast did not end until 10am. There were multiple families that came in after us also not able to get much variety of food. The coffee was run out and was not replaced for over 30 minutes. Multiple staff available and again many on their phones and not overly helpful. Very disappointed in this stay and will not be returning.
於 2023 年 12 月住了 1 晚
Leah-Sales Manager 於 2023年12月12日的回應
Hi Brittany. Thank you for your response; we appreciate the feedback. Also, thank you for bringing these issues to our attention! We will be sure to address them! I hope that you enjoy the rest of your day.

10/10 優異

Estevan

於 2023 年 12 月住了 1 晚
Leah-Sales Manager 於 2023年12月11日的回應
Hi Estevan. Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future! Enjoy the rest of your day.

2/10 很差

Nikki

於 2023 年 12 月住了 2 晚
Leah-Sales Manager 於 2024年1月11日的回應
Hi Nikki. Thank you for your response. We appreciate the feedback and hope that you enjoy the rest of your day!

4/10 欠佳

Michelle

家人同遊, 親子同遊
不滿：整潔度、設施服務和住宿狀況
Pool and hot tub were closed. No food during breakfast, safe in our room was broken, only decaf coffee in the room, hand soap is awkwardly screwed to the wall ( little kids cant reach)
於 2023 年 12 月住了 1 晚
Leah-Sales Manager 於 2023年12月11日的回應
Hi Michelle. Thank you for your response. We appreciate any and all feedback and will be sure to address the issues that you brought to our attention. Enjoy the rest of your day!

2/10 很差

Nicole

不滿：整潔度、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚
Leah-Sales Manager 於 2023年12月18日的回應
Hi Nicole. Thank you for the response. We appreciate the feedback. Enjoy the rest of your day!

2/10 很差

Nina

親子同遊
不滿：設施服務
I reserved and paid for the room long before our stay and when we showed up they said 2 Queens and pull out sofa was slinger available They gave us a King with pull out sofa… for My elderly mother (79) myself ( 59) and my daughter and her daughter . We definitely did not have the beds required My daughter has a bad back and had to sleep on the couch. The worst part is we kept telling my little granddaughter we were going to have so much fun in the pool NOT! No one was in in because it was ice cold and the hot tub was even colder. We had this get away planned for quite some time ( taking time off work and driving 21/2 hrs to get here ) so disappointed and especially for my little granddaughter. I’m expecting to be compensated. The hotel said they would contact Expedia and I have still not heard anything. Waiting for your response.Nina Leslie , Marie Leslie (519) 657-9781
於 2023 年 11 月住了 2 晚
Leah-Sales Manager 於 2023年11月29日的回應
Hi Nina. I am sorry to hear that you and your family did not have a good experience. However; thank you for your response. We appreciate the feedback and will be sure to address the issues you brought to our attention. Enjoy the rest of your day.

4/10 欠佳

Catherine

不滿：整潔度和住宿狀況
Room was not vacuumed, dead bugs on bathroom sink, fridge wasn’t cold, lamps didn’t work or tv remote
於 2023 年 11 月住了 1 晚
Leah-Sales Manager 於 2023年11月21日的回應
Hi Catherine. Thank you for your response. We appreciate the feedback and will work on addressing the issues that you brought to our attention. Enjoy the rest of your day.

4/10 欠佳

Linda

於 2023 年 11 月住了 1 晚
Leah-Sales Manager 於 2023年11月21日的回應
Hi Linda. Thank you for your response. We appreciate the feedback. Enjoy the rest of your day.

10/10 優異

Warren

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Leah-Sales Manager 於 2023年11月17日的回應
Hi Warren. Thank you for choosing to stay with us, and thank you for the response! We appreciate the feedback and hope to continue to serve you in the future! Enjoy the rest of your day.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Room was great. Disappointed that hot tub wasn’t working and apparently had been out of order for 2 months. Consequently this made the pool to cold to swim.
於 2023 年 11 月住了 3 晚
Leah-Sales Manager 於 2023年11月21日的回應
Thank you so much for the response. We appreciate the feedback and hope to continue to serve you in the future. Enjoy the rest of your day!

4/10 欠佳

Angie

親子同遊
讚好：職員與服務和住宿狀況
不滿：整潔度和設施服務
We could hear everyone walking above us, blood on the curtains, shower curtain was only half on, pool was ice cold and hot tub was out of service.
於 2023 年 11 月住了 1 晚
Leah-Sales Manager 於 2023年11月13日的回應
Hi Angie. Thank you for the response. We appreciate the feedback and will be sure to address the issues that you brought to our attention! Enjoy the rest of your day.

10/10 優異

Patricia (Bridgeport)

於 2023 年 10 月住了 1 晚
Leah-Sales Manager 於 2023年11月21日的回應
Hi Patricia. Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future!

8/10 不錯

Paula

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Price hikes are ugly
The stay was great, but this new deposit hold amount is absolutely ridiculous ( $250/per accomodation) I'm a IHG member,so from now I will be booking straight through my app instead of through hotels com. Every since hotels.com have been linked up with this new one stuff I'm seeing a great income of changes. That o do not care for at all.
於 2023 年 10 月住了 1 晚
Leah-Sales Manager 於 2023年11月13日的回應
Hi Paula. Thank you so much for your response. We appreciate the feedback. I am sorry to hear about the confusion regarding the 250 local deposit. The 250 deposit is a policy that was put into place per our local police department. Nonetheless; I apologize for the confusion regarding this matter. Thank you again for the feedback, and we hope to continue to serve you in the future. Enjoy the rest of your day.

4/10 欠佳

Tracy

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Choose a different hotel - this one is not great!
We upgraded to a king suite, the shower was nasty with mold in it. The extra bedding for the pull out couch was stained. The floors and walls are so thin you could hear a tiny foot step on the floor above you or someone right outside your door. No one was at the front desk when I went to check out. Most breakfast items were gone by 8:30am. I would never stay here again! Do not waste your money.
於 2023 年 10 月住了 2 晚
Leah-Sales Manager 於 2023年11月13日的回應
Hi Tracy. Thank you for your response. We appreciate the feedback and will be sure to address the issues that you brought to our attention as we aim to provide all of our guests with a great experience. Again; thank you for the response and feedback. Enjoy the rest of your day.

6/10 一般

Lanie

多人同遊
Clean
於 2023 年 10 月住了 1 晚
Leah-Sales Manager 於 2023年10月9日的回應
Hi Lanie. Thank you so much for the response. We appreciate the feedback and hope to continue to serve you in the future! Enjoy the rest of your day.

10/10 優異

Michael (Fountain)

於 2023 年 10 月住了 1 晚
Leah-Sales Manager 於 2023年11月13日的回應
Hi Michael. Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future! Enjoy the rest of your day.

8/10 不錯

Ken

於 2023 年 10 月住了 1 晚
Leah-Sales Manager 於 2023年10月9日的回應
Hi Ken. Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future! Enjoy the rest of your day!

6/10 一般

Samuel

商務旅客
於 2023 年 10 月住了 1 晚
Leah-Sales Manager 於 2023年10月9日的回應
Hi Samuel. Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future! Enjoy the rest of your day!

4/10 欠佳

Melissa

讚好：客房舒適度
Pool was freezing cold. Couldn’t even get in it. Hot tub was shut down and that was the whole reason we booked that hotel was we wanted a hot tub. We were told it hadn’t worked in 3 years
於 2023 年 9 月住了 1 晚
Leah-Sales Manager 於 2023年10月9日的回應
Hi Melissa. Thank you for your response. We appreciate the feedback and will be sure to address the issues that you brought to our attention. Enjoy the rest of your day.

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Room was very musty and bathroom smelled like urine. Bedding had rips and holes in it.
於 2023 年 9 月住了 1 晚
Leah-Sales Manager 於 2023年10月9日的回應
Thank you for your response. We appreciate the feedback and will be sure to address the issues that you have brought to our attention. Enjoy the rest of your day.

4/10 欠佳

Jennifer

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Leah-Sales Manager 於 2023年9月25日的回應
Hi Jennifer. Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future.

8/10 不錯

Belinda

於 2023 年 9 月住了 1 晚
Leah-Sales Manager 於 2023年9月20日的回應
Hi Belinda. Thank you for the response. We appreciate the feedback and hope to continue to serve you in the future!

10/10 優異

Maria

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything
於 2023 年 9 月住了 1 晚
Leah-Sales Manager 於 2023年9月18日的回應
Hi Maria. Thank you for your feedback. We appreciate the response and hope to continue to serve you in the future.

4/10 欠佳

David

不滿：整潔度、職員與服務、設施服務和住宿狀況
Well where do I start. 20 min check in due to the staff lack of knowledge of the previous customers reservation. Which in the end he said oh here it is I found it. Room was decently clean, but nothing spectacular. Only one bath towel in the room when reservation was for two people. By the way the bath towels were slightly larger than a kitchen hand towel. Breakfast if that is what you want to call it. Cold scrambled eggs. Turkey sausage. No bacon or real sausage. Milk gravy and biscuits. Gravy was cold biscuits were hard. Coffee was horrible (you could taste the grounds). No creamer out. Work out room was disgusting. Dirty towel around the gym. Weights all over the floor. Doesn’t look like it has been cleaned in a long while. Customer service is gone!
於 2023 年 9 月住了 1 晚
Leah-Sales Manager 於 2023年9月11日的回應
Hi David. Thank you for your response; we appreciate the feedback! I am sorry to hear that your stay was not satisfactory. We will be sure to address the issues that you brought to our attention! Again, our apologies. Enjoy the rest of your day.

10/10 優異

Shannon

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall satisifed Loved the dove hygiene products
於 2023 年 9 月住了 1 晚
Leah-Sales Manager 於 2023年9月11日的回應
Hi Shannon. Thank you for the response. We appreciate the feedback and hope to continue to service you in the future! Enjoy the rest of your day!

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very helpful and the room was very clean and comfortable.
於 2023 年 7 月住了 1 晚
Leah-Sales Manager 於 2023年8月14日的回應
Hi John. Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future. Enjoy the rest of your day.

10/10 優異

Antoinette

家人同遊
讚好：整潔度和住宿狀況
於 2023 年 8 月住了 1 晚
Ashley AGM 於 2023年8月4日的回應
Thank you for your feedback, Antoinette! We are so happy we could make your stay with us a great one. We hope to see you again soon!

10/10 優異

Natriona

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everyone was nice and friendly even the housekeepers
於 2023 年 7 月住了 1 晚
Leah-Sales Manager 於 2023年7月31日的回應
Hi Natriona. Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future.

6/10 一般

Michelle

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The property is older and not as clean as it should be. The pool was ice cold, but not in a good way. The hot tub water was colder than the pool. I requested extra pillows for the fold out bed and they gave me one pillow. There was something taped to the wall in the room. It honestly looked like someone had a hotel party in the room by where there was tape still. The breakfast area had ants and so did the lounge restrooms.
於 2023 年 7 月住了 2 晚
Leah-Sales Manager 於 2023年7月28日的回應
Hi Michelle. Thank you for your response. We appreciate the feedback. Also, thank you for bringing these issues to our attention. We will be sure to address all of these issues that you mentioned. Enjoy the rest of your day!

4/10 欠佳

Amber

家人同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
於 2023 年 7 月住了 1 晚
Leah-Sales Manager 於 2023年7月28日的回應
Hi Amber. Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future! Enjoy the rest of your day!

10/10 優異

Eric

於 2023 年 7 月住了 2 晚
Leah-Sales Manager 於 2023年7月24日的回應
Hi Eric. Thank you for your response. We appreciate your feedback and hope to continue to serve you in the future! Enjoy the rest of your day!

10/10 優異

Steve

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice staff and weight room.
於 2023 年 7 月住了 3 晚
Leah-Sales Manager 於 2023年7月20日的回應
Hi Steve. Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future! Enjoy the rest of your day.

2/10 很差

John

多人同遊
讚好：整潔度和住宿狀況
Great hotel, bad kids.
Amazing hotel. But had very bad kids, with no parents to be found and hotel staff didn’t do anything to control them or involve the parents.
於 2023 年 7 月住了 2 晚
Leah-Sales Manager 於 2023年7月20日的回應
Hi John. Thank you for your response. We appreciate the feedback I apologize that for the bad experience and will be sure to address the issues that you mentioned. Enjoy the rest of your day.

10/10 優異

Bronson

讚好：整潔度、職員與服務和住宿狀況
Staff were very welcoming and friendly when checking in.
於 2023 年 7 月住了 1 晚
Leah-Sales Manager 於 2023年7月12日的回應
Hi Bronson. Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future!Enjoy the rest of your day!

2/10 很差

Danyel

讚好：整潔度和住宿狀況
The check in procedure.
於 2023 年 7 月住了 1 晚
Leah-Sales Manager 於 2023年7月10日的回應
Hi Danyel. I apologize that the check-in process was unsatisfactory. We will be sure to look into this. Thank you for your response. Enjoy the rest of your day.

2/10 很差

Christiaan

於 2023 年 7 月住了 1 晚
Leah-Sales Manager 於 2023年7月10日的回應
Hi Christiaan. Thank you for your response. We appreciate the feedback.Enjoy the rest of your day.

8/10 不錯

Kristin

於 2023 年 7 月住了 1 晚
Leah-Sales Manager 於 2023年7月31日的回應
Hi Kristin. Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future.

10/10 優異

Valerie

於 2023 年 7 月住了 1 晚
Leah-Sales Manager 於 2023年7月5日的回應
Hi Valerie.Thank you for your response. We appreciate the feedback and hope to continue to serve you in the future!Enjoy the rest of your day.