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"Great staff And clean room "

"設備や雰囲気の素晴らしさはもちろんのこと、全てのスタッフに徹底した教育が施されており卓越したサービス業としての技術に加え柔軟性のある気遣い、心配りがあり一流ホテルとしてほんとうに素晴らしかったです。また宿泊させて頂きます。素晴らしい思い出をありがとうございました。"

"Nice clean hotel in a convenient location. Onset was wonderful experience. Staff were very gracious. "

"Excellent hot springs "

"Everything was great, staff friendly. The only issue was immediately following the booking of our reservation, we received an email from the hotel stating that renovation was going on and the view from our room would be blocked due to the scaffolding. This was the case, but it was not a big deal. Breakfast was great, too."

"Everything was 10 out of 10"

"Everything was great!"

"The hotel is about 10 mins walk from Nagasaki station - easiest option is to go out the West exit, turn right and continue walking straight, cross the road (walking past the car park) and continue going until you get to the underpass then cross the road and turn right (walking under the underpass and turn left at the end and straight on (walking over a little bridge) and the hotel is on the right side of the road. The hotel is also literally next to a tram stop, so convenient for exploring the city if you don't want to walk. The room is very spacious and the single twin beds were each small doubles. Going into the hotel lobby is like stepping back in time with a huge grand piano and plenty of seating. This is a vintage hotel with all the trimmings. The staff were great, we arrived too early to check in so left our luggage with them while we went exploring, when we got back it had already been moved into the room. It's not the most modern room and the bathroom could do with updating, but all the basics were there. Nice PJs were provided. There was even a separate section in the room bin for plastic bottles. There is a 24hr Family Mart downstairs, so great for stocking up on snacks. The onsen is large and can fit about 30 people, just remember to take your own towels from the room. Breakfast had a good selection of Japanese and Western dishes (vouchers provided at check-in) and best of all a good selection of fresh fruit."

"Clean spaces rooms, friendly staff"