「I paid for the hotel through Hotel.com and lived in this hotel in April. The staff told me they didn't have the payment record and I needed to pay again when I checked out. Finally I found them I was charged twice and contacted them for follow up. They admitted it was a mistake and agreed to refund. However, I still cannot get the refund now and they don't reply to my emails anymore!
The last email they admitted the mistake.
Dear Sir,
Please also find the invoice corresponding to the...
「The accommodation was kind. I was sad when I didn’t see even a glass in the room. I would like to note that the information with transport recommendations was very useful.
The staff was very hospitable.
Thank you so much but I come to next but only other hotel which is near Ibis classic.」