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"The hotel’s common areas are nice and clean but in need of updating. The room itself was clean; however, the beds were extremely hard, and the furniture was old and outdated. The room looked totally different from the pictures shown — and not in a good way."

"Great value for money! Super satisfied with everything in the room!"

"Espectacular is just a little far from shibuya. "

"ocean view was perfect. We were able to see Mount Fuji from our Window. "

"The lift and bathroom wasn’t clean."

"Noisy and dirty. Staff members are not very welcoming. The afternoon staff members apparently were too busy chatting among themselves to see to us, and just pointed to the self check-in machine. The location was quite good. Short shuttle trip from the airport. That was all that was good, the rest was terrible. The room was so tiny, we barely could walk around. The washroom was cramped and dark, and the toilet had a bad smell. My wife fell trying to get off the washroom, because there was an odd 10cm elevation at the door entrance/exit. I am tall and muscular, so the lack of space was extra tough on me. The walls were stained and the remote controller for the in-room entertainment was crusty and dirty. The beds were very high and hard. My wife was exhausted after a 16h trip and could not fall asleep, there were crying baby noises all night. The doors are poorly sealed and you can see the light from the corridor, and hear other people in the neighbouring rooms. There were notices everywhere about the elevator being scheduled maintenance and power and water being cut off for inspection. All in the same week. I pity the guests staying there for a longer period than we did."

"What an amazing partnered Disney hotel! The hotel was great! My daughter loved that from 2pm-11pm there was a snack station with candy, chocolates, puff ice cream, and DRINKS! yes, alcohol is included between that time and slushies/soft drinks for kids. We will definitely be back. The shuttle was a great plus along with their Tirtoir room that had everything you could think of. "

"Airport shuttle was the best. Easy to find Expedia should highlight where to get picked up."

"Clean, bed and pillows horrible and couldn’t use AC which was frustrating Hot food was cold at the buffet breakfast on each of the 3 days Staff were excellent and place was well presented "