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賽勒姆希洛套房酒店的評價

2.5 out of 5
賽勒姆希洛套房酒店
3304 Market St Ne, Salem, OR

評價

7.0

不錯

10 分評分，優異；1002 則評價中有 292 則" "
8 分評分，不錯；1002 則評價中有 277 則" "
6 分評分，一般；1002 則評價中有 181 則" "
4 分評分，欠佳；1002 則評價中有 140 則" "
2 分評分，很差；1002 則評價中有 112 則" "

7.4/10 

整潔度

8.0/10 

職員與服務

6.8/10 

設施服務

6.6/10 

住宿狀況

6.8/10 

環保程度

評價

8/10 不錯

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Large spacious room
於 2024 年 4 月住了 2 晚
Salem Shilo Inn 於 2024年4月28日的回應
We are glad to hear your stay with us was enjoyable.

6/10 一般

Jeffrey

讚好：職員與服務
不滿：住宿狀況
friendly, helpful staff.
於 2024 年 4 月住了 1 晚
Salem Shilo Inn 於 2024年4月29日的回應
We are glad to hear you enjoyed your stay.

10/10 優異

Juan A

Nice service
於 2024 年 4 月住了 1 晚
Kallie 於 2024年4月26日的回應
Thank you juan for an amazing review! We look forward to your next stay:)

8/10 不錯

Vue

讚好：整潔度
於 2024 年 4 月住了 2 晚
Salem Shilo Inn 於 2024年4月27日的回應
Thank You for staying with us.

2/10 很差

Douglas

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
No hot tub no sanna no breakfast no pool as per website definitely unhappy garbage behind dressers found that cuz u had to use the plug into charge phone i should be compt but wasn't
於 2024 年 4 月住了 3 晚
Kallie 於 2024年4月12日的回應
Douglas i know you were unhappy with your stay. Unfortunately we have taken the hot tub out of this location. As we explained Breakfast is not available at this time as well. i'm sorry that we couldn't meet tour expectations and i hope that you will give us a chance in the future!:)

6/10 一般

Elissa

於 2024 年 4 月住了 1 晚
Salem Shilo Inn 於 2024年4月9日的回應
Thank You for staying with us!

6/10 一般

Donald (McCleary)

伴侶同遊
讚好：職員與服務
Place was old toilet seat and lid was loose And there was a used coffee filter in the coffee pot. But the people at check in and check out were very helpful
於 2024 年 4 月住了 1 晚
Salem Shilo Inn 於 2024年4月6日的回應
We will address these issues. Thank You for your feedback.

2/10 很差

joann (Graham)

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
They advertised breakfast but did not tell us Spent 30.00 for breakfast down the street They should send us a refund of 30.00 Migrants living in hotel
於 2024 年 4 月住了 1 晚
Kallie 於 2024年4月6日的回應
Im sorry we do not offer breakfast at this time. We here at the shilo inn have Guests of all kinds that choose to stay with us. We do not discriminate,when renting out rooms to those that are eligible. We hope the rest of your stay was enjoyable:)

8/10 不錯

Carol (Bellingham)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the size of the room and the amenities in it: microwave, refrigerator, small coffee unit. The staff were wonderful, very friendly and helpful. The one complaint I had was there were no real curtains covering the window, only sheers. So when the sun came up, there was no way to prevent the light from coming in.
於 2024 年 3 月住了 1 晚
Kallie 於 2024年3月31日的回應
Thank you Carol for you great review!:) We are thrilled you enjoyed your stay with us! We cant wait too see you again :)

10/10 優異

Rosalva

讚好：整潔度、職員與服務和住宿狀況
I loved all of it
於 2024 年 3 月住了 2 晚
Salem Shilo Inn 於 2024年3月30日的回應
We are extremely pleased to hear you had a wonderful stay. :)

10/10 優異

Valree

家人同遊
讚好：設施服務
Check in was easy and quick, got in early, front desk very friendly and helpful, always smiling and a hello how are you every time I came in
於 2024 年 3 月住了 1 晚
Salem Shilo Inn 於 2024年3月30日的回應
We are extremely pleased to hear you had a wonderful stay. :)

2/10 很差

Odilia

Tuve que pedir que me cambiaran a otro cuarto el que me dieron estaba sucio , con desechos de comida de las personas anteriores que estuvieron
於 2024 年 3 月住了 1 晚
Salem Shilo Inn 於 2024年3月25日的回應
Lamentamos muchísimo que haya tenido una estancia desagradable con nosotros. Trabajaremos para abordar este problema con el servicio de limpieza.

8/10 不錯

Maria Marna

於 2024 年 3 月住了 1 晚
Kallie 於 2024年4月6日的回應
Thank You Maria for the great review! We highly appreciate your staying with us:)

10/10 優異

Christalene (Kenmore)

讚好：職員與服務
於 2024 年 3 月住了 1 晚
Kallie:) 於 2024年3月16日的回應
Christalene Thank you for such a great outstanding review :) We hope too see you again in the future :)

10/10 優異

Wadeedah

商務旅客
讚好：整潔度、職員與服務和住宿狀況
The front staff was very patient, friendly and professional. I am a travel nurse and sleep is important because I work night shift. Checking in was effortless. The rooms are quiet even on their busiest days. There is no worries about parking. The property is clean interior and exterior. I would definitely stay here again.
於 2024 年 3 月住了 4 晚
Salem Shilo Inn 於 2024年3月16日的回應
We are glad to hear that you have enjoyed your stay with us. :)

2/10 很差

kim

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
So many drifters. Up and busy at 4 or 5 am. Elevator so slow, Obvious non travelers with Huge multi dogs. At one of my rides in elevator, door opens and I was met by 2 pit bulls, on a leash but owner unable to control the power of them. Owner yelled don’t look at them, they will lunge at you. What if I was a small child. Pool was full of kids screaming and yelling all day and night. As you walk into lobby the smell of bleach will knock you over. In the morning there were no coffee supplies including cups the morning front desk person said, night shift didn’t restock and no keys available. No bedding available for pull out couch. Never again would I stay there. So many horrid smells everywhere. This place needs a Bulldozer. Either you have the hotel for just Homeless or just travelers. Parking lot a obvious great place to sell most anything. There was a loud commotion in parking lot at 2 am, husband had to go down and make sure our car was as unharmed.
於 2024 年 3 月住了 1 晚
Salem Shilo Inn 於 2024年3月14日的回應
Thank You for your feedback. We will look into these.

8/10 不錯

Dena

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Kallie 於 2024年3月11日的回應
Dena Thank You so much for your great review:) We are delighted to hear you had a wonderful stay here at the Salem Shilo Inn

4/10 欠佳

Jesse

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Would not stay here again. Dirty and poorly maintained.
於 2024 年 3 月住了 2 晚
Kallie 於 2024年3月9日的回應
Jesse i'm sorry you didn't enjoy your stay with us. We hope that you'll give us another chance to change your mind about us:)

10/10 優異

Lyssa

讚好：整潔度、職員與服務和設施服務
The staff was super friendly and helpful and it was an easy check in and out process
於 2024 年 3 月住了 1 晚
Kallie 於 2024年3月9日的回應
Lyssa we are so happy to hear you had an outstanding stay! We enjoyed your stay tremendously! we cant wait too see you next time:)

2/10 很差

Enríque Samuel

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
I didn't like the fact that when we walked into the room. It's more like disgusting fart and also no fan. Or lights working bathroom. But we were so tired for the travel That we went to sleep and I Files are complaint once we left
於 2024 年 3 月住了 1 晚
Kallie 於 2024年3月9日的回應
I'm sorry you had a bad stay Enrique. We want to always ensure guest satisfaction, sorry that you feel we didn't meet that standard. We hope you will come back and give us another chance:)

10/10 優異

William (Forest Grove)

商務旅客
讚好：設施服務
Front desk was efficient and helpful.
於 2024 年 3 月住了 1 晚
Kallie 於 2024年3月2日的回應
Hi William we are so happy that you had an outstanding stay! We cant wait to see you next time!:)

10/10 優異

Steven

讚好：整潔度和職員與服務
The elevator is extremely slow and scary. It finally opens just when you think you are stuck in there
於 2024 年 2 月住了 1 晚
Kallie 於 2024年2月26日的回應
Steven, we appreciate your amazing review! We know that the elevator needs updating and have plans to do this in the near future :) We look forward to seeing you next time!

10/10 優異

Jennifer

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff and more than willing to help. Rooms were very clean and spacious.
於 2024 年 2 月住了 1 晚
Kallie 於 2024年2月26日的回應
Jennifer, we are so glad to hear your stay was awesome! We look forward too seeing you again next time! :)

4/10 欠佳

John Barnett

商務旅客
讚好：職員與服務
不滿：設施服務和住宿狀況
I stayed at this property several years ago and it has really been run down since then. I remember when Shilo Inn properties were always nice reasonable properties. This one however was noisy, the halls smelled, and the overall appearance of the property was poor.
於 2024 年 2 月住了 2 晚
Kallie 於 2024年2月26日的回應
Im sorry, we didn't meet your expectations. We strive to always provide excellent guest service! We hope you will come back and give us another chance!:)

10/10 優異

Michael

讚好：整潔度、職員與服務、設施服務和住宿狀況
It had everything I needed - close to freeway, dining and close to job-site. I will definitely use Expedia and Shilo Inns again.
於 2024 年 2 月住了 1 晚
Kallie 於 2024年2月21日的回應
Wow Michael what a great review! we are ecstatic that you enjoyed your stay with us we can't wait to welcome you back next time!

2/10 很差

Wade

家人同遊
不滿：職員與服務、設施服務和住宿狀況
The fact that I told them we didn't want room service and they went in my room took my stuff out stole a roast beef sandwich and also stole other stuff
於 2024 年 2 月住了 2 晚
Kallie 於 2024年2月21日的回應
Sorry for such a hard stay wade! We hoped comping you the extra night would have helped offset the confusion that happened.

6/10 一般

Selena (Bend)

親子同遊, 商務旅客
不滿：職員與服務和住宿狀況
When checking into the hotel we were told that we had to pay $100 security deposit after we had already paid for our hotel room via the website. Keep that in mind next time you rent a room from Shilo it is a $100 security deposit that they need just in case you damage the property and you have to pay it when you arrive that was very unexpected!! staff didn't fully explain any directions on how to get to our room. We had to Guess where to go. the front receptionist when arriving was short and rude with us. For my first time visiting it was not a good experience at all.
於 2024 年 2 月住了 1 晚
Kallie 於 2024年2月21日的回應
Yes Selena we charge a 100 security deposit no matter who you book through. i will look into making this more clear on 3rd party websites. Thank you for your feedback.

8/10 不錯

Madelyn

讚好：整潔度
Clean but dated
於 2024 年 2 月住了 1 晚
Kallie 於 2024年2月21日的回應
Madelyn We are glad you had a wonderful stay in our rooms! We hope to see you again next time:)

10/10 優異

Angela (West Yellowstone)

讚好：整潔度和職員與服務
The room was clean & staff very friendly! For the price a very fair deal! Big complaint is that the elevator is extremely slow!
於 2024 年 2 月住了 2 晚
Dawn 於 2024年2月19日的回應
Thank you for the great review and we are working on updating the elevator

8/10 不錯

Diana

家人同遊, 商務旅客
不滿：住宿狀況
Easy parking
於 2024 年 2 月住了 1 晚
Dawn 於 2024年2月19日的回應
Thank you for the review and we hope to welcome you back again soon.

2/10 很差

William

家人同遊
They came into my room while I was getting lunch with my family, I came back to my room with my door all the way open and all of my stuff missing, when I confronted staff about it they said we thought you checked out, we booked for 3 days. No one had a real reason why but all they said was thank god nothing expensive was missing… they comped me a night stay but we have to take all our belongings with us when we go anywhere.
於 2024 年 2 月住了 1 晚
Kallie 於 2024年2月18日的回應
Im extremely sorry for the mix up! We have some new people helping out on front desk and it looks like a miscommunication happened. I assure you your belongings are safe and we hope to change your mind and show why we specialize in guest service:)

4/10 欠佳

Ei-Shah

不滿：整潔度和住宿狀況
Could have been a way better experience
於 2024 年 2 月住了 1 晚
Kallie 於 2024年2月18日的回應
Sorry Erickson, i know we were out of a few things while you stayed with us. i hope that you will come back and give us another chance:)

4/10 欠佳

Kyla

多人同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
It’s not like I’m the pictures at all it’s definitely a little run down. The beds were awful my back and neck hurt so bad so much so it would’ve been more comfortable sleeping on the floor. I could feel the springs and everything. Sadly the room smelled a little of smoke as well. The staff were nice and the room overall wasn’t bad but the beds are just not great.
於 2024 年 2 月住了 1 晚
Dawn 於 2024年2月16日的回應
Thank you for the feedback and we will look into replacing the mattress in that room. Please feel free to contact the manager.

10/10 優異

Miguel

於 2024 年 2 月住了 1 晚
Dawn 於 2024年3月21日的回應
Thank you for such a great review!

10/10 優異

Lina

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I reserved this place for my brother coming out the hospital in recovery and they were very patient with him and I appreciate the kind things he said about the people that work there. Thank you
於 2024 年 2 月住了 3 晚
Kallie 於 2024年2月10日的回應
Lina we hope to welcome you back again soon. It was a pleasure assisting you in this time of need.

4/10 欠佳

kathy (tacoma)

家人同遊
不滿：職員與服務和住宿狀況
There were a lot of homeless in area, it was old & kinda run down. There were 3 of us & they left 1 towel, 2 hand towels & 3 wash clothes. Also now bath mat. Had a King & a pull out sofa with 4 pillows that were not comfortable. Not the worst experience but definitely wish we had stayed elsewhere.
於 2024 年 1 月住了 1 晚
Kallie 於 2024年2月3日的回應
Kathy sorry to hear we didn't meet you're expectations we do want too always try and be overly prepared, It does look like why you were staying were extremely busy. We apologize for any inconvenience this may have caused you and your family.

6/10 一般

Shantel

讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Nothing is open as far as amenities. The pool is open but it is surrounded by construction and is not what we expected. Staff was incredibly helpful and friendly.
於 2024 年 1 月住了 1 晚
Dawn 於 2024年1月29日的回應
Thank you for the review and will share the kind words with the staff. We will be improving the pool area soon with renovations.

2/10 很差

Katelyn

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Do not recommend!! This old run down hotel was dirty, has an elevator that barely works and the stairs can only be accessed if an employee has time to let you in which they get very annoyed about. We had 1 towel to share between 5 of us bc they said they had no cleans ones left. Pool was disgusting, beds are hard, and service was horrible. Do not stay here!!!
Dawn 於 2024年1月29日的回應
On behalf of the hotel we want to apologize about your experience and encourage you to reach out the hotel manager. As we want to make this right.

8/10 不錯

Esther

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staff was very welcoming. We felt safe and secure. The accommodations were comfortable and relaxing. We will be visiting this location when were are in the area and need a place to stay.
於 2024 年 1 月住了 1 晚
Kallie 於 2024年1月29日的回應
Thank you Esther for such a great review! we are so glad you enjoyed your stay:) we cant wait too see you next time!:)

2/10 很差

Tessa (Port Orchard)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
First, the room was advertised as one king and one full size bed and a junior suite. The room had a king size and pull out sofa bed. Which when pulled out was stained, had objects in the bed, no blankets or sheets were provided but the yellow pee stains were the worst. The mini fridge had food in it. There were burn marks on all the tables and sticky gum like stains on the floor. The shower was gross and rusted. The elevator had a line to use and the stairway was locked. They only had one employee who upon my arrival, cussed when i asked to check in. When i complained about my room said she authorize a refund. Apparently, she wasn't authorized to do so and i was denied. I trusted the Shilo name but i have better rooms at a motel 6. Never again will i stay at a Shilo and strongly suggest no one ever stays here unless you done plan on staying the whole night.
於 2024 年 1 月住了 2 晚
Kallie 於 2024年2月1日的回應
HI, Tessa I'm sorry about the confusion with that front desk agent, I apology about the mix up. Unfortunately due to how you booked the room, it was a nonrefundable room. All junior suites are king size beds with a full size pull out couch. I do apology about your room not being as clean as the Shilo Inn standards are! The room you were staying in was unfortunately one that has not been updated yet. We do our best to make sure each guest feels as welcome as they do at home and are sincerely sorry you did not enjoy your stay. We will definitely take your concerns and apply on what to do better in the future! We hope you too welcome you back again soon:)

6/10 一般

Jodi (Salem)

不滿：住宿狀況
Room was large but condition of building was terrible considering the place has been under construction for almost a year. Front desk staff was good. But rooms were in dire need of help. Room that sleeps 4 but stocked for 1 person, needed to ask for many items. No breakfast only coffee, for coffee creamer you must wait at desk and request cream. We were advised for safety to park farther back. No stairs to lobby, must use scary elevator. Glad we stayed just 1 night, for the price you get what you pay for.
於 2024 年 1 月住了 1 晚
Kallie 於 2024年1月29日的回應
Hi Jodi, I appreciate your valuable feedback, We hear your concerns and will definitely implementing some changes going forward. We hope to welcome you back again next time:)

4/10 欠佳

KEVIN

Elevator was not usable. Many had to be led to exterior stars by mgr key. Fridge was broken so dinner went bad.
於 2024 年 1 月住了 1 晚
Kallie 於 2024年1月29日的回應
Hi Kevin, I appreciate your valuable feedback, We are working out the best way to allow more convenient access & keep are guest secure. We hope to welcome you back again next time:)

8/10 不錯

Kiela

於 2024 年 1 月住了 1 晚
Dawn 於 2024年3月21日的回應
Thank you for the review and we hope to see you again soon.

6/10 一般

Susan

家人同遊
The room was clean enough but found an old gum wrapper on the floor at the foot of the bed. Terribly slow elevator and no stairs they provide access to the rooms
於 2024 年 1 月住了 1 晚
Kallie 於 2024年1月29日的回應
Hi Susan, I appreciate your valuable feedback, We are trying to work out the best way to keep are guest secure while all so allowing them more convenient access

10/10 優異

Stephanie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Kallie 於 2024年1月29日的回應
Hi Stephanie we highly appreciate your outstanding review! We look forward to seeing you again next time. :)

10/10 優異

Sylvia (castaic)

於 2024 年 1 月住了 1 晚
Kallie 於 2024年1月25日的回應
Sylvia, Thank you for your great review! We hope to see again next time!:)

10/10 優異

Jane

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Shilo Inn Suites, Salem
Quiet, comfortable room. We are from out of town and the staff was helpful navigating us around the area finding things to do.
於 2024 年 1 月住了 1 晚
Kallie 於 2024年1月22日的回應
Thank you jane for such a good review! We are happy to hear that you enjoyed why Guest Service is our specialty here at the Shilo:)

10/10 優異

Rochelle

讚好：整潔度、職員與服務和住宿狀況
Rooms were clean and staff was very friendly and helpful.
於 2024 年 1 月住了 1 晚
Kallie 於 2024年1月15日的回應
Rochelle we are so happy you enjoyed your stay! we hope we will see again next time:)

8/10 不錯

Robert

於 2024 年 1 月住了 1 晚
Kallie 於 2024年1月15日的回應
Thanks for your good review Robert we look forward to seeing you again:)

8/10 不錯

Amanda

讚好：整潔度、職員與服務和客房舒適度
Definitely exceeded my expectations. Good price. Huge room. It was all clean. Front desk staff was friendly.
於 2024 年 1 月住了 1 晚
Front desk staff 於 2024年1月12日的回應
Thank you for staying with us at the Shilo! We are so happy to hear that we exceeded your expectations! We look froward to seeing you again! :)