I'm sorry to hear about your experience, the review platform doesn't allow me to see a last name or room number. Not that we have regular experience with arguments taking place in rooms, our team would address issues confidentially and assertively to ensure your animosity is protected. I believe any hotel would want to intercede on the guests behalf. Regarding traffic noise, we are a downtown property, the street along the side is a State Highway, we have noise cancelling units on each nightstand to help neutralize outside influences.

Thank you!

Thank you for staying, we did get our Elevator company here to repair the issue. I can only presume a guest tried to restrict the door from closing and caused it the come off the tracks.

Hope the concert lived up to your expectations, Adam Ant brings back fond memories!

Thank you for staying, we work closely with the local police department to restrict any destructive, intrusive behavior on our "block".

Super!

Thank you!

Love the review! My staff got quite a sense of pride from the great recognition. Thank you.

thank you!

Gracias!

Thank you!

We appreciate the praise!

We appreciate the compliment!

Thank you!

Thank you!

We appreciate your loyalty!

Sorry, not extremely helpful to provide any direction to staff... We appreciate positive and any negative feedback to make adjustments.

Thank you for staying, sorry we didn't meet your expectations.

I apologize for this issue, we will have or Orkin person look for the entry point and address this immediately. Our expectations equal yours!

Thank you!

Thank you!

Thank you!

Cheryl,We are sorry for the inconvenience the alarm caused. This specific situation had not occurred prior, once we were able to get phone support from a technician, we were able to silence the alarms while still maintaining secure protocols until they could permanently fix the system. It was not horseplay; we trust that you understand. As crazy loud as the alarms are, if it had been more serious, we need everyone to be notified and safe.

We appreciate your business.

Shasta,Thank you for the kind words and praise! As we get ready to celebrate 19 years of operation, this is type of evaluation is very gratifying. We've taken every step to be relevant, appealing and competitive. We hope to host you again soon!

Outstanding, thank you!

Thank you.

Thank you.

Awesome!

Thank you!

Thank you!

Thank you!

Thank you and have a wonderful New Year!

Thank you and have a wonderful Christmas!

Wonderful comments, we will pass this along to the folks that make it all happen!

Thank you!

Much appreciated!

Thank you.

Wow, thank you for the tremendous comments!

Thank you, hope your holidays were great!

Thank you!

Thank you, have a wonderful holiday season!

We appreciate the comments!

Thank you for the wonderful comments and specifically pointing out your experience at Bentley's. We are so excited to have them serving our guests again!

Thank you!

Thank you.

Awesome, thank you!

thank you!

We appreciate this!

Thank you!