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"Everywhere spotlessly clean and breakfast replenished frequently "

"Close to centre and cruise terminal Clesn comfortable room Friendly staff Good breakfast"

"This place is so adorable! Super accommodating staff and parking right up front for loading with long stay parking right around the corner. Also seems like a very fun, hip area right near a college, restaurants and river walks. :)"

"The Leonardo hotel in Southampton is decent value for money. The room is spacious, and the staff simply amazing. Little if any noise gets in from outside so you’ll have a great night sleep, and the breakfast is very good for this price bracket. However the location is a bit… weird. If you’ve stepped off the airport bus (itself great value) at Giddy Bridge and approach the hotel it’s just… awkward to get into. Although there are traffic lights right there, you have to walk another block to the next set of lights to be able to cross to the hotel… and if you come from another direction there’s a fair chance you’ll have the same problem because it’s as if it, and it’s partner building, were built in the middle of a roundabout (or should that be speedtrack given the pace the drivers go?) The rooms are also a bit tired. The carpet in my room at the bed leg was completely worn through, and the shower head was not pleasant, I would expect a rainfall one at this price point. But overall a pleasant enough place for a few days."

"Clean room, very friendly staff, quiet rooms, couch and desk chair were very comfortable, had a reliable safe and mini fridge that held all our items needing refrigeration overnight. A great little stay for us before heading up to see the coastal causeway. It was across the street from the train station so very convenient for travellers such as ourselves. "

"The staff were above and beyond helpful. Kind and very welcoming. The breakfast was really good. I would go back."

"Great as always. Thank you."

"Gorgeous building, room and well maintained gardens, however for a 5* hotel the service was poor, the staff seemed less than enthusiastic towards guests and there was no feeling of warmth or welcome from them. Possibly because they where so few in number. The hotel seriously lacks enough staff to provide much of a service. They hardly provide you with any extras in the room with only 2 coffee pods provided each day with nothing other than coffee top ups provided beyond the first day. The spa area was fantastic, 10 years ago but now its very worn and showing its age.I couldnt believe that for this level of hotel how dirty and unclean it was. Brown tide marks around the pool, black mould on the shower heads in the thermal area and the ice room smelt mouldy and was covered in black mould especially around the tube where the ice came out, the shower head and the cubicle. All the fancy showers in the thermal area didnt work as they should or didnt work at all. Most of the thermal pool jets didnt work apart from the odd few, tiles were missing, dirty windows and unclean floors. This hotel whilst lovely needs to seriously look at the service it is providing especially to guests who stay beyond a couple of days and invest maintenance and a deep clean of its spa area. Sadly this was far from a five star experience. "

"We had a lovely room overlooking the beach. Huge bed, beautiful view, and the room was modern and clean. The staff were all really friendly and helpful. We will definitely stay here again."