2/10 糟糕
Dorin
团体旅客
2025 年 11 月 11 日
不满意：员工和服务、住宿条件和设施、客房舒适度
Subject: Dissatisfaction with the Restaurant Service
Dear Hotel Team,
As loyal guests of your establishment for several years, we have always appreciated the quality of your welcome, the professionalism of your staff, and the excellence of your cuisine.
However, during our most recent stay, we were deeply disappointed by the behavior of two restaurant waitresses, Merche and Yohanna. Their attitude was consistently cold, distant, and lacking in courtesy. They do not greet guests, ignore our salutations, and show a clear lack of availability and helpfulness.
Such behavior is unacceptable for a hotel of your standing, and it unfortunately spoiled the atmosphere and enjoyment of our meals. It stands in stark contrast to the level of service we have always experienced in your establishment.
We sincerely hope that these remarks will be taken into consideration and that a reminder of the basic standards of politeness and hospitality will be given to the two waitresses concerned. The rest of the staff, however, remains beyond reproach.
We would like to emphasize that the quality and variety of the meals remain excellent, but it is regrettable that such poor service should undermine the overall experience.
We look forward to seeing an improvement in this regard.
Kind regards,
Guests of Suite 5215
Dorin
2025 年 10 月入住 7 晚