室外泳池;躺椅

薩馬納巴伊亞普林西比大酒店 - 只招待成人的評價

4.5 out of 5
薩馬納巴伊亞普林西比大酒店 - 只招待成人
carretera Samana, Las Galeras, s/n, Los Cacaos, Samaná

評價

9.2

卓越

10 分評分,優異;384 則評價中有 283 則" "
8 分評分,不錯;384 則評價中有 67 則" "
6 分評分,一般;384 則評價中有 15 則" "
4 分評分,欠佳;384 則評價中有 7 則" "
2 分評分,很差;384 則評價中有 12 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

8.8/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Sonia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We love everything ! The food was great and customer service was phenomenal
於 2024 年 5 月住了 2 晚

10/10 優異

Matthew L

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stay away from the cheeseburgers. . .but other than that the food was the best I've had at any resort. Fish, chicken, pork, so many choices of sides and the bread and desserts were amazing. Staff 10/10 the private beach was 10/10 and having no children anywhere was AMAZING. Other than a LOUD obnoxious bus load ( group) of people. This place was incredible.
於 2024 年 5 月住了 5 晚

10/10 優異

Rosanna

讚好:整潔度、職員與服務和住宿狀況
Everything is fine, friendly staff, food delicious
於 2024 年 5 月住了 2 晚

4/10 欠佳

Cynthia

伴侶同遊
讚好:整潔度
不滿:職員與服務和設施服務
Muy aburrido
於 2024 年 4 月住了 2 晚
Guest Relations Bahia Principe Grand Samana 於 2024年5月2日的回應
Estimada Sra. Nuñez Agradecemos haya compartido la reseña de su reciente estancia en Bahia Principe Grand Samaná. Nos gustaría informarle que estaremos transmitiendo su comentario a los departamentos correspondientes, para ser valorados y garantizar le mejora en los servicios que ofrecemos Afectuosos saludos Annie Rijo

10/10 優異

Jeannette

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
If you are looking for a good resort with beach next to it and sleep with the waives sound, good food, beautiful people (staff) , good service you should stay here
於 2024 年 4 月住了 3 晚
Guest Relations Bahia Principe Grand Samana 於 2024年4月29日的回應
Dear Mrs. Castillo We sincerely appreciate your enthusiastic recommendation of our resort. We are glad to hear that you enjoyed the experience of sleeping to the soothing sound of the waves and that you found our food, staff and service to your liking.We are honored to receive such praise and will continually strive to maintain the high standards you expect. We are always here to provide you with another amazing stay whenever you decide to return.Thank you for choosing Bahia Principe Grand Samana and for sharing your positive experience.Kind regards, Annie Rijo

8/10 不錯

Arthur

讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is tiered and set in the rock with beautiful mountain and ocean views, well maintained. Reminds me of Amalfi Coast in Italy. The staff was amazing, specially Fernando the bar tender, Ariel the supervisor of the food and beverages, as well as, front desk staff, bellmen, etc. All very friendly, helpfull and hotel is well maintained and clean
於 2024 年 4 月住了 7 晚
Guest Relations Bahia Principe Grand Samana 於 2024年4月29日的回應
Dear Mr. Meltser We appreciate you choosing us as your vacation destination. We are pleased to hear that you enjoyed our breathtaking mountain and ocean views, as well as the well-kept and clean feel of our resort, reminiscent of the Amalfi Coast in Italy.We are honored to receive compliments on our staff, especially Fernando the bar tender, Ariel the food and beverage supervisor, as well as our entire front desk and bellhop team. We pride ourselves on providing friendly and helpful service to our guests, and we will pass on your compliments to all the team members mentioned.We look forward to having the pleasure of welcoming you back in the future for another memorable stay at our resort.Kind regards Annie Rijo

10/10 優異

Ana M.

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The view
於 2024 年 4 月住了 2 晚
Guest Relations Bahia Principe Grand Samana 於 2024年4月18日的回應
Dear Ms. Ana M. Thank you for your comment, we are glad to know that the views that our facilities have exceeded your expectations. We hope to have the opportunity to welcome you again in our facilities. Kind regards

10/10 優異

PEDRO

於 2024 年 4 月住了 6 晚

10/10 優異

Yesenia

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Exceptional staff
Guest Relations Bahia Principe Grand Samana 於 2024年4月16日的回應
Dear Ms. Yesenia Thank you for choosing us as your vacation destination, as well as for your comments about how exceptional our staff has been, we are glad that they have been part of making your stay even more memorable. We hope to have the opportunity to welcome you again. Kind regards

6/10 一般

BESNIK (Wood Ridge)

家人同遊
讚好:整潔度
Bad service, cheap after all
於 2024 年 3 月住了 7 晚
Guest Relations Bahia Principe Grand Samana 於 2024年4月11日的回應
Dear Besnik We appreciate the time you have taken to comment on the review of your stay at our facilities.We regret that we were unable to exceed your expectations, Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention to avoid these types of incidents with future guests.Once again thank you for your input and suggestions. Kind regards

10/10 優異

Damaris

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We felt very safe at all times. This was the most relaxing vacation we have ever been on. The staff was over the top accommodating from checkin to daily assistance to meals. Over the top exceptional service. Wendy, Maxwell,Basila and ALL three young women at the front desk. Fernando at the beach bar makes the best mojito I’ve ever had. Beautiful clean beach. We were never unable to find a lounge chair and umbrella. The view cannot be beat and the breeze, I wish I could bottle it. The room was very clean and had everything we needed. The pool and hot tub were immaculate. This is the perfect place to rest and relax! Emmanuel is available beside the front desk to help with excursions in case all the relaxing is just too much for you and the buggy excursion we took was such a good time! The tour guids Adam and Martin were so helpful and we always felt safe as there were 3 sets guides closing off roads for our safety. A perfect trip. We will be back!
Guest Relations Bahia Principe Grand Samana 於 2024年4月8日的回應
We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We are glad to know that we exceeded your expectations and that your stay at Bahia Principe Grand Samana was memorable. It will be a great pleasure for us to welcome you again in our facilities. Best regards

8/10 不錯

Carol

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 5 晚

10/10 優異

Anastasiia

讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect hotel for a relaxing getaway - very quiet and peaceful. The swimming pool is great, and the beach is clean and private. An absolutely beautiful place, would be happy to stay there again.
於 2024 年 3 月住了 12 晚
Guest Relations Bahia Principe Grand Samana 於 2024年4月1日的回應
Dear Mrs. Anastasiia We appreciate that you have chosen us as your vacation destination, we are glad to know that we have exceeded your expectations and that your vacation was relaxing and peaceful. We hope to have the opportunity to welcome you again. Kind regards

10/10 優異

RAFAEL

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The view and location of the facility. The friendly staff and the beach. Food was ok. Shame it wasn't all inclusive.
於 2024 年 3 月住了 2 晚
Guest Relations Bahia Principe Grand Samana 於 2024年3月27日的回應
Dear Mr. Rafael The views and the location of the facilities. The friendly staff and the beach. The food was good. Too bad it was not all inclusive.Thank you for sharing the review of your stay with us, we are glad to know that we have exceeded your expectations, with the beauty of our views, friendly service, good food. On the other hand, we would like to inform you that we have taken into account your suggestion of the all inclusive,We hope to have the opportunity to welcome you again in our facilities.

10/10 優異

Basilia

家人同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
If you’re looking for a destination to relax with peace and quiet this is your place. Resort Beautiful. Staff was friendly and nice.
於 2024 年 3 月住了 4 晚
Guest Relations Bahia Principe Grand Samana 於 2024年3月27日的回應
Dear Mrs. Basilia We are glad to hear that your experience at Bahia Principe Grand Samana was wonderful and peaceful. Thank you for sharing your comments. We are delighted to know that we exceeded your expectations in terms of the beauty of our facilities and the quality, service and friendliness of our staff. We hope to have the opportunity to welcome you again in our facilities. Kind regards

4/10 欠佳

STEFANIA

讚好:整潔度
不滿:職員與服務和設施服務
Poor service, beach was noisy near a highway and unkempt - dirty and few lounge chairs and junk like old kayak’s around the beach. Terrible dining- poor options and quality-got food poisoning. No restaurants or beach bars open.
於 2024 年 3 月住了 5 晚
Guest Relations Bahia Principe Grand Samana 於 2024年3月25日的回應
Dear Mrs. Stefania In relation to the comments in your review, we offer our sincere apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention in order to avoid these types of incidents with future guests.We appreciate your contribution to the continuous improvement of the quality of the services we offer to our guests. Your comments always help us to improve.We hope to have the opportunity to welcome you again. Kind regards

10/10 優異

QUIRILUS

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 5 晚

10/10 優異

Annabel

於 2024 年 3 月住了 2 晚
Guest Relations Department 於 2024年4月23日的回應
Thank you so much for your perfect rating, Annabel! We're thrilled to hear that you had such a wonderful experience. Your feedback means a lot to us. We look forward to welcoming you back again soon!

10/10 優異

Rosanny

讚好:整潔度、職員與服務和住宿狀況
Para mi 10 de 10 porque muy limpio la comida muy rica y el personal muy amable un poquito aburrido necesita un poco más de diversión pero todo muy bueno muy relajante
於 2024 年 3 月住了 2 晚
Guest Relations Bahia Principe Grand Samana 於 2024年3月18日的回應
Estimada Sra. Rosanny Nos agradecemos que nos hayan escogido como destino para sus vacaciones, así como sus comentarios e impresiones sobre la agradable experiencia que tuvieron durante su estadía en nuestro hotel. De igual manera, le ofrecemos nuestras más sinceras disculpas por cualquier inconveniente presentado durante su estancia.Afectuosos saludos

10/10 優異

Ismael

讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing property and staff. Highly recommend!!!
於 2024 年 3 月住了 2 晚
Guest Relations Bahia Principe Grand Samana 於 2024年3月15日的回應
Dear Mr. Ismael We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We hope to have the opportunity to welcome you again. Kind regards

8/10 不錯

Donald

讚好:整潔度和職員與服務
於 2024 年 3 月住了 7 晚

10/10 優異

Rafael

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful pool. Beautiful landscaping and amazing view of Samana bay and whales
於 2024 年 3 月住了 3 晚
Guest Relations Bahia Principe Grand Samana 於 2024年3月18日的回應
Dear Mr. Rafael Thank you for sharing your review of your wonderful stay at Bahia Principe Grand Samana, we are glad that we made your stay memorable.We hope to have the opportunity to welcome you again. Best regards

10/10 優異

Daniel

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel and grounds, lovely seaside location with sheltered private beach. Very friendly staff. Quiet and restful. Spacious room with good sized balcony with sea view.
於 2024 年 3 月住了 6 晚
Guest Relations Bahia Principe Grand Samana 於 2024年3月9日的回應
Dear Mr. Daniel We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay in our hotel.We hope to have the opportunity to welcome you again. Kind regards

10/10 優異

John

於 2024 年 2 月住了 8 晚

8/10 不錯

Mona (PETOSKEY)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Nice place if you need a quiet no frill vacation. No restaurants, just buffets. Pool area and spa are very nice.
於 2024 年 2 月住了 9 晚
Annie Rijo 於 2024年3月6日的回應
Dear Mrs. Mona We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. Likewise, we offer our sincere apologies for any inconvenience you may have experienced during your stay.Thank you for visiting us Kind regards

10/10 優異

Yuleidy

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Bien
於 2024 年 3 月住了 2 晚
Annie Rijo 於 2024年3月6日的回應
Estimada Sra. Yuleidy Gracias por compartir su reseña con nosotros, nos place saber la haya pasado bien durante su estancia con nosotros. Esperamos tener la oportunidad de recibirles nuevamente Afectuosos saludos

6/10 一般

Layla

不滿:職員與服務和設施服務
This is definitely not a 5 star hotel. Service is erratic, arbitrary and poor depending on each staff rather than on a hotel standard. There are so many improvements needed that its hard to complete this review but key negatives are: -Lack of restaurants and food options: all restaurants except one are closed including the sunset bar -No TV: all TVs have static and dont work -Fridge in room broken -The gym sucks and is stuffy and in a windowless small room -Staff are super loud even at 6:30am before breakfast you can hear them all shouting at one another (not really 5 star behaviour) - Service is generally poor with some staff simply lying so as not to go our of their way. -The sunset bar is closed and beach bar as well which means you have to walk all the way off the beach up to hotel to get yourself a drink and at sunset when its beautiful you also have go find yourself a drink all the way up at the reception (which means you may miss the sunset) -The music - both background music in restaurants and "live" karoakee style music in evening is terrible particularly considering you are in Latin America -If you are not a drinker: alcoholic beverages and non alcoholic beverages cost the same which is ludicrous. To add to all this my underwear was stolen from my room. While I made a complaint to manager, she never even gave me any news back or any comments. On the upside: this is a very beautiful property with stunning views over Samana Bay and you may even see whales
於 2024 年 2 月住了 8 晚
Guest Relations Bahia Principe Grand Samana 於 2024年3月2日的回應
Dear Mrs. First of all, we would like to thank you for taking the time to share your review of your stay at the Bahia Principe Grand Samana hotel.In relation to your comments, we offer our sincerest apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be passed on to the departments involved so that corrective action can be taken on the points you mention to avoid these types of incidents with future guests.We appreciate your contribution to the continuous improvement of the quality of the services we offer to our guests. Your comments always help us to improve.

10/10 優異

carlos

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property. Wonderful friendly staff. Room was clean and beautiful view. Overall great experience.
於 2024 年 2 月住了 2 晚
Annie Rijo 於 2024年3月1日的回應
Dear Mr. Carlos We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We are glad to have exceeded your expectations. We hope to have the opportunity to assist you again at Bahia Principe Grand Samana. Best regards

2/10 很差

Scarlett

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
Algunos empleados horrible y expedía me vendió un paquete y en el hotel me salió otra cosa y tuve que pagar más dinero la experiencia fue horrible
於 2024 年 2 月住了 2 晚
Guest Relations Bahia Principe Grand Samana 於 2024年2月29日的回應
Estimada Sra. Scarlett Lamentamos sinceramente cualquier confusión o inconveniente que haya experimentado durante su estadía en nuestro hotel. Nuestro objetivo es brindarle una experiencia excepcional, y estamos decepcionados de que no hayamos cumplido con sus expectativas en esta ocasión. Por favor, siéntase libre de comunicarse con nosotros directamente para que podamos abordar sus inquietudes y hacer todo lo posible para rectificar la situación.Afectuosos saludos

8/10 不錯

Pamela

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The parking is located off site and the walk to the parking lot is dangerous, no sidewalk and poorly lit.
於 2024 年 2 月住了 2 晚
Guest Relations Bahia Principe Grand Cayacoa 於 2024年2月28日的回應
Dear Mrs. Pamela Thank you for sharing the review of your stay with us. Regarding your suggestions, we would like to inform you that we have forwarded your comments to the heads of the departments involved. In this way, we will be able to take the necessary measures to meet the expectations of our guests.Please receive our sincere apologies for any inconvenience you may have experienced. Kind regards,

6/10 一般

Diosdado Soto

家人同遊
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
A lot of potential, but they need to invest in training, charge more and return to all inclusive concept
於 2024 年 2 月住了 3 晚
Guest Relations Bahia Principe Grand Cayacoa 於 2024年2月28日的回應
Dear Mr. Soto Thank you for choosing us as your vacation destination Regarding your suggestions, we would like to inform you that we have forwarded your comments to the heads of the departments involved. In this way, we will be able to take the necessary measures to meet the expectations of our guests.Thank you for visiting us

8/10 不錯

Gilles

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Difficile de se faire comprendre: le personnel parle surtout espagnol et baragouine l'anglais, ce qui a causé plusieurs erreurs sur les services et la facturation. Pas de menu à la carte et de service aux chambre. Dans les : propreté impeccable, site de rêve en bord de mer, plage très agréable. Ne mérite pas son titre d'hôtel 5 étoiles: tout au plus 4 et même 3 1/2...
於 2024 年 2 月住了 9 晚
Guest Relations Bahia Principe Grand Samana 於 2024年2月21日的回應
Cher Monsieur Gilles Nous apprécions le fait que vous nous ayez choisis comme destination de vacances, ainsi que vos commentaires et impressions sur l'expérience agréable que vous avez vécue lors de votre séjour dans notre hôtel. De même, nous vous présentons nos sincères excuses pour les désagréments que vous avez subis pendant votre séjour.Nous nous réjouissons de vous accueillir à nouveau. Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées.

10/10 優異

Jhojany

讚好:整潔度、職員與服務、設施服務和住宿狀況
Surprisingly it was great. People were nice. Food was great.
於 2024 年 2 月住了 3 晚
Guest Relations Bahia Principe Grand Samana 於 2024年2月21日的回應
Dear Mrs. Jhojany We want to thank you for choosing us as your vacation destination, as well as for taking the time to share your review of your stay with us. We also thank you for your comments and impressions about the pleasant experience you had during your stay at our hotel.Best regards

10/10 優異

Simon

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Gorgeous location and beautiful hotel. Staff are excellent and the beach is very nice. Pool is excellent. Food is OK...but what you would expect @ an All Inclusive so no complaints. Very reasonable price too. Not much to do at the hotel and the excursions are OK...whale watching, beaches, buggies etc. If you want peace and quiet it is a great choice.
於 2024 年 2 月住了 2 晚
Guest Relations Bahia Principe Grand Samana 於 2024年2月21日的回應
Dear Mr. Simon We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel.We hope to have the opportunity to welcome you again. Kind regards

6/10 一般

Swinzle

不滿:設施服務
於 2024 年 2 月住了 2 晚

6/10 一般

Tracey

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The service received from Rosa was terrible, I had to call Expedia to get assistance with computer charger I left in my room.
於 2024 年 2 月住了 6 晚
Guest Relations Bahia Principe Grand Samana 於 2024年2月21日的回應
Dear Mrs. Tracey Regarding the assistance received, we offer our sincere apologies for any inconvenience experienced during your stay at our hotel. Please be assured that your comments will be forwarded to the department involved so that corrective measures can be taken to avoid these types of incidents with future guests.On the other hand, we are glad to hear that you have received your charger.Kind regards

10/10 優異

YOMARIS

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
la propiedad esta hermosa , los servicios y la habitación vista al mar en un sueño
於 2024 年 2 月住了 2 晚
Guest Relations Bahia Principe Grand Samana 於 2024年2月13日的回應
Estimada Sra. Yomaris Agradecemos nos haya elegido como destino de sus vacaciones, nos alegra recibir sus elogios acerca de lo hermosa que es nuestra propiedad con hermosas vistas al mar, calidad y servicio recibido por parte de nuestros colaborares. Nos alegra haber hecho de su estancia memorable Esperamos tener la oportunidad de recibirles nuevamente Afectuosos saludos

10/10 優異

Melissa

讚好:整潔度、職員與服務和住宿狀況
Me encantó todo , Su servicio al Cliente es excelente. Lo recomiendo al 100.
Annie Rijo 於 2024年2月12日的回應
Estimada Sra. Melissa Agradecemos que nos hayan escogido como destino para sus vacaciones, así como sus comentarios e impresiones sobre la agradable experiencia que tuvieron durante su estadía en nuestro hotel.Esperamos recibirla nuevamente en Bahia Principe Grand SamanaSiempre a su disposición,Cordialmente

10/10 優異

Sean Gregory (Julian)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Views, cleanliness, helpful staff and decent gym for the Caribbean
於 2024 年 2 月住了 7 晚
Annie Rijo 於 2024年2月12日的回應
Dear Mr. Grerory We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay at our hotel. We look forward to welcoming you again at Bahia Principe Grand Cayacoa. Kind regards

10/10 優異

Andre

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Très très bien pour relaxer, très propre et un excellent service
於 2023 年 12 月住了 7 晚
Annie Rijo 於 2024年2月8日的回應
Cher M. Andre Nous vous remercions de nous avoir fait part de votre commentaire sur votre séjour. Des commentaires comme les vôtres nous motivent à continuer à fournir ce service de qualité qui nous caractérise, nous sommes heureux de savoir que vous avez passé un excellent séjour parmi nous. Nous espérons avoir l'occasion de vous accueillir à nouveau. Nous vous prions d'agréer, Madame, Monsieur, nos salutations distinguées.

10/10 優異

Serkan

讚好:整潔度、職員與服務和住宿狀況
Thank you for the fantastic time
於 2024 年 1 月住了 6 晚
Annie Rijo 於 2024年2月8日的回應
Dear Mr. Serkan Thank you for sharing the review of your stay with us, comments like yours are what motivate us to continue providing the quality service that characterizes us. We hope to have the opportunity to welcome you again. Kind regards

4/10 欠佳

JOSE

伴侶同遊
Ocean views from the balcony but i need to pay for lunch apart of the price that itnis a ripped off.
於 2024 年 1 月住了 5 晚
Annie Rijo 於 2024年2月8日的回應
Dear Mr. Jose Thank you for choosing us as your vacation destination, as well as for having shared the review of your stay with us, we are glad that you liked the magnificent view from the balcony of the room we have chosen for you. On the other hand, we regret that our new modality has not exceeded your expectations, we would like to inform you that we will take your comments into account for the improvement of our services. We hope to have the opportunity to welcome you again. Kind regards

10/10 優異

Salomon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚

6/10 一般

Tara Alicia

讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
於 2024 年 1 月住了 4 晚

8/10 不錯

Manuel (Bronx)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚

10/10 優異

Angela

讚好:整潔度、職員與服務、設施服務和住宿狀況
I love the staff, Mainly Hiandra, Alejandro, Jose, Elianna, the cute little bartender that made sure we got booked properly for our lobster supper and Rosa ( she saved me from a near meltdown when I arrived late the first night and she told me Expedia had cancelled my reservation) she was calm cool, collected and kind the entire time! I knew she really cared. I also have to give major props to Hiandra who has superior customer care skills and also made sure I was always were taken care of and on more than one occasion made a real difference in my stay. My only complaint is that I thought the resort was all inclusive and it was not as advertised on Expedia, the entertainment was amazing three years ago and it was very much lacking! I love the resort and find it quite homely!
於 2024 年 1 月住了 6 晚
Annie Rijo 於 2024年2月1日的回應
Dear Mrs. Angela We want to thank you for choosing us as your vacation destination, as well as for taking the time to share your review of your stay with us. Likewise, we thank you for your comments and impressions about the attention received by our staff, especially Hinadra and Jose, we are glad you had a memorable experience in our hotel. We offer our sincere apologies for any misunderstanding that occurred during your stay.We hope to have the opportunity to welcome you again at Bahia Principe Grand Samana.Always at your disposal,

10/10 優異

Christopher

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful time!
於 2024 年 1 月住了 4 晚
Annie Rijo 於 2024年1月31日的回應
Dear Mr. Christopher We're thrilled to hear that you had a wonderful time! Your positive feedback is truly appreciated. We strive to create memorable experiences for our guests, and it's rewarding to know that we succeeded during your stay.We look forward to welcoming you back in Bahia Principe Grand Samana

10/10 優異

Marjorie

讚好:整潔度、職員與服務、設施服務和住宿狀況
Staffs are amazing! Very detailed. The manager Hiandra was extremely helpful and informative with our stay. The hotel is beautiful and the view from our balcony was breathtaking and therapeutic. The room was clean and spacious, but unfortunately the bed was very uncomfortable, it was hard to sleep. Food was ok, the days we we were there the resort was NOT all inclusive, which is probably why the selection of food was limited and not so fresh. Also no ice cream was ever offered but I have to say the cappuccino was the best there. Fernado the bartender was attentive and made delicious drinks. Iam looking forward to coming back again.
於 2024 年 1 月住了 3 晚
Annie Rijo 於 2024年1月31日的回應
Dear Mrs. Marjorie We appreciate that you have chosen us as your vacation destination, as well as your comments and impressions about the pleasant experience you had during your stay in our hotel. Likewise, we offer you our most sincere apologies for any inconvenience you may have experienced during your stay.We look forward to welcoming you again in our wonderful Caribbean paradise, our Bahia Principe Grand Samana.Always at your disposal,Cordially

10/10 優異

Rosanny (Santiago)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Es un lugar acogedor y en muy buenas condiciones de la propiedad
於 2024 年 1 月住了 2 晚
Annie Rijo 於 2024年1月31日的回應
Estimada Sra. Rosanny Agradecemos no haya elegido como destino de sus vacaciones, estamos muy contentos en saber que haya disfrutado a plenitud de sus vacaciones en un lugar acogedor con buenas condiciones. Esperamos tener la oportunidad de recibirles nuevamente Afectuosos saludos

10/10 優異

Josefina

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Staff was wonderful, specially Hiandra at the reception desk. My friend had a birthday and she went above and beyond in order to make the oca ion very special.
於 2024 年 1 月住了 2 晚
Annie Rijo 於 2024年1月31日的回應
Dear Mrs. Josefina Thank you for sharing your positive experience! We're delighted to hear that our staff, especially Hiandra at the reception desk, made your friend's birthday special. Providing exceptional service and creating memorable moments for our guests is our top priority.We hope to welcome you and your friend back for more special moments in the future.Kind regards