阿苏拉海滩度假村 - 全包式 - 仅限成人入住

住宿等级:4

Azura Beach Resort - All Inclusive - Adults Only

选择日期以查看价格

点评

8.2/10
非常棒

热门服务设施

  • 游泳池
  • 热水浴缸
  • 含早餐
  • 全包
  • SPA
  • 含停车设施
当前价格为 HK$2,907
总价 HK$3,285
含税款和其他费用
4 月 28 日 - 4 月 29 日

了解 VIP Access 给您带来的礼遇

会员可享更多礼遇

  • 银卡或以上等级会员预订指定 VIP Access 住宿时可省 15% 或更多
  • 体验顶级品质和卓越服务
  • 指定住宿可提供入住期间礼遇,以及免费升级客房、提前入住及延迟退房(情况允许时)

客房选择

可用的客房筛选条件
显示 12 种房型中的 12 种

小型套房, 1 张特大床, 花园景观

9.8 分,满分 10 分
绝佳
(11 条点评)
  • 花园景观
  • 603 平方英尺
  • 可容纳 2 人(按实际入住人数收费)
  • 1 张特大床

小型套房, 2 张大床, 花园景观

9.6 分,满分 10 分
绝佳
(8 条点评)
  • 花园景观
  • 603 平方英尺
  • 1 间卧室
  • 可容纳 2 人(按实际入住人数收费)
  • 2 张大床

Junior Suite, Parcial Ocean View, Double Queen Beds

8.0 分,满分 10 分
非常棒
(8 条点评)
  • 海洋景观
  • 603 平方英尺
  • 1 间卧室
  • 可容纳 2 人(按实际入住人数收费)
  • 2 张大床

Azura Suite King Size

  • 775 平方英尺
  • 可容纳 2 人(按实际入住人数收费)
  • 1 张特大床

Island Ocean View Junior Suite King Size

  • 527 平方英尺
  • 可容纳 2 人(按实际入住人数收费)
  • 1 张特大床

Plunge Pool Suite King Size Bed

10.0 分,满分 10 分
绝佳
(1 条点评)
  • 667 平方英尺
  • 可容纳 2 人(按实际入住人数收费)
  • 1 张特大床

Junior Suite, Parcial Ocean View, King Size Bed

8.0 分,满分 10 分
非常棒
(4 条点评)
  • 海洋景观
  • 603 平方英尺
  • 可容纳 2 人(按实际入住人数收费)
  • 1 张特大床

小型套房, 1 张特大床, 浴缸, 海洋景观

8.0 分,满分 10 分
非常棒
(17 条点评)
  • 海洋景观
  • 700 平方英尺
  • 可容纳 2 人(按实际入住人数收费)
  • 1 张特大床

小型套房, 2 张大床, 浴缸

10.0 分,满分 10 分
绝佳
(1 条点评)
  • 海洋景观
  • 700 平方英尺
  • 1 间卧室
  • 可容纳 2 人(按实际入住人数收费)
  • 2 张大床

Junior Suite Ocean Front Swim up King Size

10.0 分,满分 10 分
绝佳
(2 条点评)
  • 603 平方英尺
  • 可容纳 2 人(按实际入住人数收费)
  • 1 张特大床

Junior Suite Ocean Front Swim up Double Queen Bed

10.0 分,满分 10 分
绝佳
(5 条点评)
  • 海洋景观
  • 603 平方英尺
  • 可容纳 2 人(按实际入住人数收费)
  • 2 张大床

蜜月套房

  • 829 平方英尺
  • 可容纳 2 人(按实际入住人数收费)
  • 1 张特大床
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街区简介

阿苏拉海滩度假村 - 全包式 - 仅限成人入住位于萨马拉,位于海滩。前往萨马拉海滩和诺萨拉生物保护区可欣赏当地自然景观,当地景点还包括游猎冲浪学校和丛林蝴蝶农场。抓住机会体验该地区的刺激户外活动,如生态旅游。访问我们的萨马拉旅行指南
地图
Playa Samara, Carrillo, Sámara, Guanacaste, 50205

附近有什么?

  • 萨马拉海滩
    萨马拉海滩
    步行 16 分钟 - 1.4 公里
  • 卡里洛海滩
    卡里洛海滩
    车程 6 分钟 - 3.6 公里
  • 巴里戈纳海滩
    巴里戈纳海滩
    车程 25 分钟 - 16.5 公里
  • 吉翁内斯海滩
    吉翁内斯海滩
    车程 34 分钟 - 28.1 公里
  • 佩拉达海滩
    佩拉达海滩
    车程 44 分钟 - 35.1 公里

周边介绍

  • 诺萨拉机场 (NOB) - 62 分钟车程

餐厅

  • Las Olas Beach Club
    车程 8 分钟
  • Sheriff Rustic
    车程 7 分钟
  • Gusto Beach Club - Samara
    车程 7 分钟
  • Boulangerie
    车程 7 分钟
  • Malehu
    车程 7 分钟

住宿简介

阿苏拉海滩度假村 - 全包式 - 仅限成人入住

萨马拉海滩附近的高档全包型住宿
免费自助式早餐、池畔酒吧和露台仅是阿苏拉海滩度假村 - 全包式 - 仅限成人入住提供的众多设施/服务的一部分。这个住宿提供紧邻海滩的地理位置、沙滩排球和钓鱼,是晒太阳的好去处。要休息片刻,放松身心,可使用提供的热水浴缸,享受按摩、面部护理或脚底按摩。店内餐厅有 6 家,一定要尝尝它们的美食。体验乘船观光和划皮艇等店内活动。所有住客均可使用免费房内 WiFi,以及花园和干洗/洗衣服务。
入住期间,您还可享受以下礼遇:
  • 2 个室外游泳池
  • 免费自助停车
  • 自行车租赁、电动车充电站和前台保险箱
  • 旅游/票务服务、无烟场所和行李寄存
  • 在住客点评中,海滨位置和员工服务获得了诸多好评。
客房特色
所有 75 间客房均拥有笔记本电脑工作区和空调等舒适设施/服务,还有迷你吧(备有免费物品)和浴袍等礼遇。
其他的客房便利设施/服务还包括:
  • 名牌洗护用品和吹风机
  • 49-英寸智能电视,带收费电视频道
  • 衣柜/壁橱、电热水壶和吊扇

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用(可能会有部分限制)。

餐饮

包括所有自助餐、照单点餐、小吃和饮料
客房内迷你吧(提供各种酒水)

水上活动

冲浪/趴板冲浪

娱乐活动

店内现场表演

同类型住宿

住宿服务设施

网络

  • 所有客房提供:免费 Wi-Fi
  • 部分公共区域提供:免费 Wi-Fi

停车设施和交通

  • 店内提供电动汽车充电桩
  • 店内免费提供自助停车位
  • 店内提供有限自助停车位
  • 提供轮椅无障碍停车位

餐饮

  • 每日 07:00 至 10:00 提供免费早餐自助餐
  • 1 间池畔酒吧
  • 2 家酒吧/酒廊
  • 6 家餐厅
  • 小吃店/熟食店

休闲活动

  • 1 个热水浴缸
  • 2 个室外泳池
  • 乘船游览
  • 钓鱼
  • 皮划艇活动
  • 沙滩排球
  • 自行车租赁

便利设施

  • 前台提供保险箱
  • 洗衣设施
  • 限时前台服务
  • 行李寄存

住客服务

  • 按要求更换床单
  • 按要求更换毛巾
  • 按要求提供客房清洁服务
  • 干洗/洗衣服务
  • 观光和订票协助
  • 礼宾服务
  • 求婚/浪漫套餐
  • 夜床服务

室外

  • 地处沙滩
  • 花园
  • 露台
  • 野餐区

SPA

  • 按摩
  • 面部护理
  • 体膜护理
  • 足底按摩

无障碍设施

  • 如果您需要特殊无障碍设施,请在预订成功后,使用收到的预订确认信息与住宿联系。
  • 电梯
  • 方便轮椅进出的餐厅
  • 方便轮椅进出的登记处
  • 方便轮椅进出的电梯通道
  • 方便轮椅进出的礼宾接待处
  • 方便轮椅进出的停车场
  • 轮椅可通行(可能有限制)

其他

  • 无烟住宿

客房服务设施

卧室

  • 提供床单

浴室

  • 吹风机
  • 名牌洗护用品
  • 提供毛巾
  • 拖鞋
  • 浴袍

娱乐

  • 49 英寸可收看付费有线频道的智能电视

餐饮

  • 电热水壶
  • 免费瓶装水
  • 有限的客房送餐服务
  • 贮满食品的迷你吧(免费)

其他

  • 保险箱
  • 笔记本电脑工作区
  • 电话
  • 吊扇
  • 隔音客房
  • 恒温控制空调
  • 书桌
  • 熨斗/熨衣板

政策

入住

开始办理入住:15:00;停止办理入住:22:00
住客需年满 18 岁

退房

12:00 之前退房

特别入住说明

前台工作时间为每天 07:00 - 22:00
前台在限定时间内有人值班
该住宿不可在工作时间以外办理入住手续
住宿提供的信息可以使用自动翻译工具进行翻译

进入方式

限时前台服务

宠物

不可带宠物

儿童及加床

该住宿仅限成人,恕不允许 18 岁以下儿童入住。欢迎 18 岁及以上的所有住客。
不提供折叠床/加床。
不提供儿童床(婴儿床)。

该住宿接受的付款方式

重要信息

您需知道

可能需收取加人费用,具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件(带照片)和信用卡、借记卡或缴付现金押金,以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
此住宿接待方接受以信用卡付款;恕不接受现金
该住宿场所采用的安全设施包括灭火器。
此住宿拥有阳台、庭院、露台等户外空间,可能不适合儿童入住。如果您有顾虑,我们建议您在到店前联系住宿接待方,以确认他们是否可以为您安排合适的客房

其他注意事项

按摩服务需要进行预订,可在到达之前使用预订确认信息上的联系方式与住宿取得联系以进行预订。
此成人住宿不允许 18 岁以下的顾客入住。

住宿的其他常用名称:

Azura Beach Resort All Inclusive Adults Samara
Azura Beach Resort All Inclusive Adults
Azura Beach All Inclusive Adults Samara
Azura Beach All Inclusive Adults
Azura All Inclusive Adults
Azura Inclusive Inclusive
Azura Beach Resort All Inclusive Adults Only
Azura Beach Resort - All Inclusive - Adults Only Sámara

常见问题

阿苏拉海滩度假村 - 全包式 - 仅限成人入住有游泳池吗?

是的,此住宿设有2 个室外游泳池。

阿苏拉海滩度假村 - 全包式 - 仅限成人入住住宿费用是多少?

截至 2026 年 4 月 27 日,我们找到的阿苏拉海滩度假村 - 全包式 - 仅限成人入住 2 位成人 1 晚最低价是 HK$2,907(不含税费),入住日期是 2026 年 4 月 28 日。这个价格基于我们在过去 24 小时内找到的,未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期,可以看到更加准确的价格。

阿苏拉海滩度假村 - 全包式 - 仅限成人入住允许宠物入住吗?

不可以,该住宿不允许宠物入内。

停车费是多少?

该住宿免费提供自助停车。

何时可在阿苏拉海滩度假村 - 全包式 - 仅限成人入住办理入住?

开始办理入住:15:00;停止办理入住:22:00。 超过规定时间后恕不安排入住。

何时可在阿苏拉海滩度假村 - 全包式 - 仅限成人入住办理退房?

退房时间为 12:00。

阿苏拉海滩度假村 - 全包式 - 仅限成人入住提供全包式服务吗?

是的,这是全包式住宿。包括所有餐饮,可参加活动:冲浪/趴板冲浪。

阿苏拉海滩度假村 - 全包式 - 仅限成人入住的地址在哪里?

这家萨马拉住宿依傍着海滩,距离萨马拉海滩 1.1 公里和卡里洛海滩 2.9 公里。而且,卡马罗纳尔海滩和布埃纳维斯塔海滩距离酒店不到 15 公里。

我可以免费取消我的预订并获得全额退款吗?

是的,此住宿部分房价类型提供免费取消服务,因为灵活预订很重要!有关例外或要求的更多详细信息,请查阅我们网站上的住宿取消政策。

点评

关于阿苏拉海滩度假村 - 全包式 - 仅限成人入住的点评

8.2

很好

8.8

清洁度

8.0

服务设施

8.6

员工和服务

8.6

住宿条件和设施
10 分 - 超赞。366 条好评,共有 704 条点评
8 分 - 还可以。160 条好评,共有 704 条点评
6 分 - 一般。84 条好评,共有 704 条点评
4 分 - 很差。37 条好评,共有 704 条点评
2 分 - 糟糕。57 条好评,共有 704 条点评

点评

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 7 月入住 2 晚

6/10 一般

Luis

与配偶出行
不满意:住宿条件和设施,员工和服务
The rooms needs some update (rusty appliances or loose faucets). Also the noise for some work been done is too loud
2026 年 4 月入住 1 晚

6/10 一般

Manuel

与配偶出行
Food was great and definitely made the experience better. There was lots of hammering and construction going on so that made the stay not so relaxing. Seemed difficult to get towels, they never answer front desk phone and the hot water is hit and miss. Property is nice, beach access was easy and the pools were clean. Area is remote so arrange transportation before arriving as the property is 2+ hours away from Liberia Airport.
2026 年 4 月入住 5 晚

2/10 糟糕

Rebecca

与家人出行, 团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The meals were average at best, nothing memorable. The room was clean but not well stocked. The furnishings were old (curtains torn and dirty), mismatched cups with chips and stains. Only one of everything in a room for two people so we had to ask for the second coffee cups etc. the one plus was the water dispenser in the room that served hot, room temp and cold water.
Room with garden view
Room with garden view
2026 年 4 月入住 4 晚

10/10 超赞

Jasmin

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Très bon tout inclus. En résumé dans un tout inclus, je ne m’attends jamais à la perfection, mais une prestation de bonne qualité. Ce que l’établissement a offert. Bon choix de restaurant (asiatique notre préféré). La majorité du personnel était parfait (un peu inconstant le week-ends). Faire attention à l’entretien (le tout blanc demande plus d’entretien). Samara est juste parfaite.
2026 年 4 月入住 6 晚

8/10 还可以

Luis

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
La comida excelente mis felicitaciones para los chef , playa excelente, trato de los trabajadores bueno , creo que solo le falta un poco de confortabilidad a las habitaciones, por lo demás se lo recomiendo .
2026 年 4 月入住 4 晚

2/10 糟糕

ADRIANA

与家人出行
不满意:服务设施,员工和服务
Desde momento que llegamos tuvimos un trato muy diferente en comparación con los extranjeros, en la recepción un trato tosco y poco informativos, en el restaurante demasiado tiempo espera para ser atendidos y las bebidas nunca llegaron algunos de los saloneros nos ignoraban como sino nos vieran, no había agua embotellada para los nacionales, el control televisor no funcionaba tratamos reportarlo a la recepción donde normalmente se reporta y el teléfono tampoco funcionaba cuando fuimos nos indicaron que no era con ellos sino con el área administrativa hacia donde nos dirigimos y nunca atendieron la solicitud.
2026 年 3 月入住 2 晚

10/10 超赞

Yvonne

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was an amazing place! We loved the pools, the food and the ambience. Staff were amazing too only had one or two that were inattentive or didn’t want to help you. Our room was incredible. Just beautiful. Water machine, espresso machine. We loved it!
2026 年 4 月入住 2 晚

10/10 超赞

Anna

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall the place was great, great people and very well organized. The only beef I have is that the AC in the rooms were poor and the property needs an ATM. Otherwise, I loved my stay, the food and the pool!!!!
2026 年 4 月入住 7 晚

8/10 还可以

Alexander

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
The overall stay was great. The main bar had great service. We experienced poor service at the upstairs restaurant. The waiter was rude. That my only complaint
2026 年 3 月入住 4 晚

10/10 超赞

Kaitlyn

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely loved our stay here! Staff are beyond kind. Property is beautiful and natural. Rooms are large and contain everything you need. Samara is beautiful and offers a wide range of activities to do off the resort. Such as side by side rides, horseback riding, day excursions, scuba diving, and lots more! We planned a lot of them at the excursion desk upfront with Luis, he was wonderful. At the front desk of the hotel Diego, Donovan and Josue always were there to help with any and everything. Food was always great, Kenneth,Burner,Donny and Alonso were always there to help at the chill and grill and other restaurants. The spa is a must visit, I had a deep tissue massage from Celenie and it was much needed after scuba diving (use Samara dive school and meet 5 minutes down the beach!) the gift shop on site is so convenient, even offering shipping for coffee and chocolate, this was Josie, Eli, Maikol, and Marco to thank for that and also recommending all the best local snacks.10/10 resort
2026 年 3 月入住 10 晚

4/10 很差

Katarzyna

与家人出行
不满意:服务设施,清洁度
Upon arrival, the front desk was disorganized and not customer service oriented. We were simply asked for a $200 security deposit with no explanation of hotel amenities—no Wi-Fi details, brochure, or map. The hotel appears poorly managed and understaffed, and some staff members do not speak English.When we were escorted to our room, we immediately noticed issues. The bar fridge was not stocked, and the floors were still dirty from previous guests. We had booked an ocean view room, but the view was extremely limited—this should honestly be labeled as a “partial ocean view,” as the advertising is misleading.While the resort itself is small, quiet, and the property is visually nice with beautiful sunsets, the room had serious cleanliness and maintenance problems. The towels were dirty, yellowed, ripped, and had makeup stains. The glasses had visible lipstick marks. The sliding door did not close properly, leaving a gap that allowed bugs inside. The blackout curtain initially didn’t work, and once fixed, we saw it was heavily stained and possibly moldy. Although we reported these issues right away, it was disappointing that the room had not been properly cleaned to begin with. We were also locked out of our room multiple times due to malfunctioning key cards (the door lock batteries had to be replaced). The safe didn’t work and required maintenance to reset it. Towels were not replaced daily, and the shower had low pressure with barely warm water.
2026 年 3 月入住 4 晚

6/10 一般

Mariana

与配偶出行
满意:清洁度
Muy pocas opciones de almuerzo Poca información había que pedirla, proactiva mente no nos la dieron. Las cenas buenas más nada espectacular Música para dormir todo el día Limpieza bien Instalaciones bonitas Detalles bonitos Personal amable
2026 年 3 月入住 2 晚

10/10 超赞

Marykate

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel room was spacious and clean. The property is clean, well-decorated, and we felt very safe. The staff was very friendly and appreciated a friendly conversation. Many of the staff recognized my partner and me and remembered our drink orders. The pool is absolutely beautiful and well-maintained, but we wish there were more pool chairs with umbrellas, as the sun is very intense. The beach is gorgeous with safe swimming access, which was a huge plus. The restaurants were great, but we were unsure about how to access the Nikoa restaurant and pool. We only stayed a week, and we thought that if we stayed longer, the food options would get old, which was why we were trying to figure out the other restaurants. The Nikoa pool and restaurant seemed like a super-nice, new part of the property that was hardly used at all. We also attended the free yoga classes on-site at the hotel, and the instructor was excellent. However, the hotel gym was old, dirty, and had no AC, which was crazy considering it's over 90 degrees every day. Overall, we would definitely stay at this hotel again. We felt we got a lot of value for what we paid!
2026 年 3 月入住 5 晚

4/10 很差

Tammy

与配偶出行, 团体旅客
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Great potential, but major issues across the board. Our room had a strong, unpleasant odor that came and went throughout the day, which made it uncomfortable. The door lock also broke twice during our stay, and one repair took about 30 minutes due to staff having issues with their equipment/WiFi. The all-inclusive experience was disappointing. Food quality was below average, and every day they were out of something—ranging from basics like orange juice to even chicken. That level of inconsistency is frustrating when everything is supposed to be included. The amenities were also lacking. One of the two pools was consistently cloudy and unusable, outdoor furniture was often dirty, and there was a shortage of pool towels. On top of that, the power flickered frequently and went out completely at least twice a day, even if only for a few minutes. Overall, this property has potential, but there are too many operational and maintenance issues to justify the cost. Significant improvements are needed before I would consider returning.
There were animals living under my room. They covered holes with rock, but it didn’t help problem.
Murky pool water at swim up bar.
Stains on our room ottoma
Dirty furniture daily.
2026 年 3 月入住 7 晚

4/10 很差

Kendelle Madison

满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
2026 年 3 月入住 9 晚

6/10 一般

Casey

与配偶出行
满意:住宿条件和设施,清洁度
不满意:服务设施
This is definitely a resort that caters to an older and less active clientele. Other than the pool there are no "activities" to speak of on the resort, other than tennis courts that are a 1/4 - 1/2 mile walk away from the main area. They were also short on pool chairs, so if you don't get there early you might not get one. The food was "good", but the options are very limited. Only 3 Lunch/Dinner restaurants and 1 Breakfast buffet. If you want food during the day you'll have to get it from the Pool Bar or flag someone down at the Main Bar. As for the bars, they don't open until 12pm and EVERYTHING shuts down promptly at 10pm. If you're looking for anything to do after that it had better be in town. The rooms were nice, but the water in the shower/tub/sink never got HOT and the room never really got cool enough to sleep comfortably. Overall, it was a very pretty resort, if not a little overpriced, and definitely for people at a slower pace.
2026 年 1 月入住 5 晚

10/10 超赞

Hannah

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The employees were very personable. The food was excellent. The swim out room felt very high class and the design of the resort was beautiful. The pool was awesome!
2026 年 3 月入住 7 晚

8/10 还可以

Jean

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Every staff member was attentive and welcoming. Room was large and very comfortable. All dining experiences were delicious with many options. Extremely positive experience for first vacation in 20 years!
2026 年 3 月入住 6 晚

4/10 很差

Donald

与配偶出行
满意:服务设施
不满意:住宿条件和设施,员工和服务
Bar and restaurants service was verypoor incompétent staff but food was good,it take forever to get seen by the water or barman and alcohol was cheap generic brands. With a 2 night réservations they need to fix our AC 3 time and no water bottle available
2026 年 3 月入住 2 晚

8/10 还可以

Deborah

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Overall, the resort was amazing. I’ll start with the positives. It is a small, adults only resort. No line-ups, quick service, easy to navigate, etc. the rooms are large and spacious, with the toilet in a separate area on its own (nice feature). The AC worked great, there was a water machine in the room, and the balcony was spacious as well. One bartender in particular (at the pool bar) was amazing. When we tried to tip him separately, he wouldn’t accept it and put it in the tip jar saying, “We are a team.” The beach is nice and only a 30 minute walk into Sámara (cabs are available too). A few minor annoyances…the food options were very limited and the food was hit or miss. Some days it was really good and other days it was just meh. The room wasn’t completely cleaned every day - we couldn’t rely on coffee or fridge being replenished, and glassware wasn’t cleaned regularly either. Many workers only spoke broken English and didn’t understand us. Hindsight, we should have used a translation app. Finally, there was not a monkey to be seen. That was probably the most disappointing for us lol. Despite that, it was an amazing vacation.
2026 年 3 月入住 7 晚

10/10 超赞

Robin

满意:清洁度
2026 年 3 月入住 5 晚

8/10 还可以

Debbie

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Our garden room was perfect, with lots of space inside and on the balcony. The beach and resort amenities were great, with good options available for food and drinks. The staff were very pleasant. We really enjoyed our week at the Azura.
2026 年 2 月入住 7 晚

8/10 还可以

Marijo,Sycamore

与配偶出行, 团体旅客
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Amazing Staff Hampered by Significant Management Failures I have mixed feelings about our stay. On one hand, the employees were terrific—hardworking, welcoming, and truly dedicated to service. However, the resort is severely poorly managed. We faced daily shortages of basic essentials: no beach towels, pool chairs, bath towels, or even shampoo. The supply issues extended to the bars and restaurants, which were constantly out of staples like coffee, beer, and specific menu items. The staff does their best, but management is failing to provide them with the tools to run a functional resort. I would not stay here again.
2026 年 2 月入住 9 晚

2/10 糟糕

Irene

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Upon arrival, the front desk didn't seem organized at all. Seemed like a poorly trained staff. Once we were escorted to our room we noticed the bar fridge wasn't stocked and the floors were not mopped (still dirty from previous guests). The room was spacious. There wasn't any hot water in the shower :(. We did eat at the Italian restaurant, but i can't say that the food was that great either :S THE MAIN COMPLAINT - my husband received a call from his doctor back home that his test results came in and he needed to get back home and be admitted to hospital ~ this was a truly unexpected event. So the day we checked in, we had to book a flight home the following day hence only staying 1 out of 7 nights. We explained this very unfortunate situation to the front desk manager and we felt that she understood the urgency and would request a provision on our account as we had to fly back home. A month later, we were informed that the hotel would NOT refund any portion of this stay - BAD KARMA Azura Beach! This was an emergency, we provided hospital documentation from our return and they chose not to offer any compensation. I realize that we were past the cancellation date, but common, that's POOR CUSTOMER SERVICE!
2026 年 2 月入住 7 晚