Reiner, Giselle and the other woman at reception were wonderful!! We also REALLY appreciated Gerry who helped us, went above and beyond when our room lost power, he cleaned another and helped us move at 4:30am. Love the beach, the limonadas, the burger and fries, the breakfast and chocolate dessert were delicious!!! LOVE the breakfast. Some of the waiters were happy to help, others were less enthused and breakfast did not open at 7am which is frustrating if you have a tour to get to as this lovely beach is a bit further from el centro. The french toast, fruit, salchicha and fruit juice are amazing! I love the decks with chairs and the cabana beds. I would recommend keeping pet friendly rooms to those who have pets and keeping others pet free as both of our rooms had different areas that smelled like a dog or cat had peed on floor/ cabinet. Also please restock two towels for beach, two for shower and shower floor towel/ mat as we need them all and when house keeping came in, our towels would be less. There was also a little mold along the shower edges in one of the rooms- treat it/ bleach it and it will be good as new! Hot showers can be hit or miss, mostly warm, a couple cold showers. Street music/ party music can be loud at times but not every night. Overall this place is lovely! I would go back for sure! Beautiful beach, wonderful reception staff and Gerry, amazing breakfast, burger and limonadas, nice ice cream shop just down the road (rocky cay ice cream shop)