日光浴平台

Hotel Reina del Mar By Dorado的評價

3.5 out of 5
Hotel Reina del Mar By Dorado
Sector Cocoplum Bay, Sandy Ground, San Andrés, San Andres y Providencia

評價

9.0

卓越

10 分評分,優異;71 則評價中有 47 則" "
8 分評分,不錯;71 則評價中有 15 則" "
6 分評分,一般;71 則評價中有 5 則" "
4 分評分,欠佳;71 則評價中有 1 則" "
2 分評分,很差;71 則評價中有 3 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

David

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was a little bit too small but other than that excellent
於 2024 年 3 月住了 4 晚

10/10 優異

Theresa Kiefer

讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolutely gorgeous. Wonderful staff.
於 2024 年 3 月住了 4 晚

8/10 不錯

Dario

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
El área es en medio de un barrio con casas en mal estado y talleres .
於 2024 年 2 月住了 4 晚

10/10 優異

Tatiane

於 2024 年 1 月住了 2 晚

8/10 不錯

Carla

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚

6/10 一般

真實旅客

讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Great location but room needs mayor renovation
Great location since it’s right on the beach. The idea of the room inside a white ship container is pretty unique but in overall the room needs some renovations as some stuff are lottery falling apart. We had an issue with lacking of warm water in the shower 3 night out of 4. The cleanliness of the room is below standard. The staff makes up for all the deficiencies.
於 2024 年 1 月住了 3 晚

10/10 優異

Claudia

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I really enjoyed staying at this unique hotel, the rooms are quite tiny but very cozy and lovely. Especially I enjoyed my terrasse with beach view. The service in the restaurant was very friendly and attentive, the food delicious. All in all a wonderful stay. I will come back for sure.
於 2024 年 1 月住了 2 晚

10/10 優異

Thierry

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Hotel Reina del Mar
This hotels is comprised of eco friendly cubes as rooms. They are small by American standards yet quite sufficient for a stay, Comfortable king size bed and shower. Limited closet space but ok. The property is very well maintained and showcases a wonderful outdoor covered restaurant and fun bar. One highlight is the beach which is awesome and clean. Plenty of lounges chairs and cabana beds. Service is awesome while dining. In addition service is extended to the beach which is wonderful
於 2023 年 9 月住了 3 晚

10/10 優異

Fernando

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Access to the beach is a plus. Food is good too.
於 2023 年 8 月住了 1 晚
Mil gracias 於 2023年8月29日的回應
Dear Mr. FernandoWe are glad to receive an excellent comment from you! Your appreciation is very important to achieve excellence in our service. Thank you very much for highlighting our beautiful beach and our delicious food.We look forward to your return soon!It will be a pleasure for us to welcome you again.

10/10 優異

Michelle

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is by far the best hotel I’ve ever stayed at! My husband and I enjoyed our stay! The staff was so friendly, specially Suanny, Natalia and Javier. Everyone went above and beyond to make our stay amazing! Drinks and food were 10/10!
於 2023 年 4 月住了 2 晚
Dear Ms. Michelle 於 2023年4月25日的回應
Dear Ms. MichelleWe are glad to receive an excellent comment from you. Your appreciation is very important to achieve excellence in our service. Thank you very much for highlighting the service of our staff.We look forward to your return soon!It will be a pleasure for us to welcome you again.

10/10 優異

Thiago

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 3 晚

10/10 優異

carmen L

讚好:整潔度和職員與服務
於 2023 年 3 月住了 3 晚

10/10 優異

Erin

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Accommodating, great VIP room closest to beach. Beach chairs set up for guests, great service, breakfast.

8/10 不錯

Dana

於 2022 年 12 月住了 2 晚

10/10 優異

Frank James

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Let me first say that the negative reviews are wrong. Yes, there is hot water, the rooms are small but very clean. The staff for a struggling spanish speaker are very polite and patient. The staff do speak english, so do not worry. Now let me say this..the 31 year old chef is amazing. The food was so good we and many other guest did not need to go into town for food. Thank goodness they do not have a pastre chef. If we had desserts, I will need to buy new clothes after the vacation. Seriously, the chef, the staff, the property, the views and all of San Andres is amazing. I am coming back again and again. Excellent!!!
於 2022 年 12 月住了 5 晚

10/10 優異

Juan Martin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 11 月住了 3 晚

10/10 優異

Giuseppe

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amabilidad
於 2022 年 10 月住了 5 晚

10/10 優異

Jairo

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Buen lugar para turismo en pareja
Por el tipo de habitación y las instalaciones que tiene el hotel es ideal para parejas. muy tranquilo y sencillo. Los niños no tendrán más atracción que la playa y el mar (y lo que se haga por fuera del hotel). Es un ambiente agradable con lo necesario para pasarla cómodo. Aunque un poco costosa, la comida es tan excelente y abundante que no hace pensar que se está pagando de más. Los cocteles son buenísimos. La playa es agradable y están pendientes de la seguridad. Si se va en época de lluvias tratar de hacer los planes de acuario y otros, en la mañana cuando hay menos probabilidad de lluvia. Se recomienda tomar las habitaciones que están alejadas de la playa para que el ruido de la fiesta nocturna no incomode. Los funcionarios son muy amables y están muy pendientes de lo que se requiera. El ambiente de la habitación es compacto (especialmente la ducha), pero todo muy bien distribuído. Se aprovecho hasta el mínimo rincón. Ofrecen las necesarias, pero siempre hará falta una toalla extra, es bueno llevar una propia.
於 2022 年 9 月住了 3 晚
Sr Jairo 於 2022年10月3日的回應
Estimado Sr Jairo Mil gracias por brindarnos su buena calificación y su excelente comentario. ¡Para nosotros es placentero leer que disfrutó mucho de nuestros hoteles! Su Comentario significa mucho para nosotros. Gracias por destacar nuestras nuestra comida y la playa.Denos el honor de recibirle nuevamente en esta, su familia Dorada.

10/10 優異

Fernando (Chicago)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Love it
於 2022 年 8 月住了 2 晚
Albert Duarte 於 2022年9月16日的回應
Dear GuestBeing part of a unique and unforgettable experience for us is the main objective, providing quality, comfort and excellent service are a fundamental part of our commitment to our guests. We hope to have your presence in new opportunities to have the pleasure of serving you.SincerelyAlbert DuarteBooking agent.

10/10 優異

Hugo A

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
El personal es muy amable, y la playa es espectacular para descansar, con muchas opciones como jetsky, caminata a rocky cay, El restautante es bueno, precio promedio plato USD12.00 /COP48.0000.
於 2022 年 8 月住了 2 晚
ALBERT DUARTE 於 2022年8月17日的回應
Apreciado Huésped Ser parte de una experiencia única e inolvidable para nosotros es el objetivo principal, brindarle calidad, confort y un excelente servicio hacen parte fundamental de nuestro compromiso con nuestros huéspedes. Esperamos contar con su presencia en nuevas oportunidades para tener el placer de atenderlo. Atentamente Albert Duarte Agente De Reservas.

2/10 很差

Humberto

於 2022 年 8 月住了 2 晚

10/10 優異

Natacha

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good service, good food on site, on very nice beach
於 2022 年 7 月住了 2 晚
Albert Duarte 於 2022年8月12日的回應
Dear Guest Being part of a unique and unforgettable experience for us is the main objective, providing quality, comfort and excellent service are a fundamental part of our commitment to our guests. We hope to have your presence in new opportunities to have the pleasure of serving you. Sincerely Albert Duarte Booking agent

10/10 優異

Andres

寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente lugar
於 2022 年 7 月住了 4 晚

10/10 優異

Rosa

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 6 月住了 2 晚

10/10 優異

Abraham

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The Best, will stay again
The hotel staff was beyond amazing. They were very attentive and willing to help with any needs. The rooms were a few steps to the beach. The ac worked just fine. The restaurant food was absolutely delicious. The hotel is located away from the crowded downtown area. Enjoyed a bike ride along the coast with the bikes the hotel provided.
於 2022 年 6 月住了 1 晚
Albert Duarte 於 2022年6月23日的回應
Dear Guest Thank you for taking the time to tell us about your experience. We are in the process of continuous improvement to offer our clients services according to their requirements. Best regards Albert Duarte Booking agent

8/10 不錯

Let

親子同遊
讚好:整潔度、職員與服務和住宿狀況
The beach area for this beach was nice, although the time of year is maybe not ideal as there was a lot of seaweed on the beach and didn't smell great. The hotel rooms are decent but are incredibly small.
於 2022 年 6 月住了 2 晚
Albert Duarte 於 2022年6月22日的回應
Thank you for taking the time to tell us about your experience. We are in the process of continuous improvement to offer our clients services according to their requirements.

8/10 不錯

Charles

讚好:整潔度、職員與服務和住宿狀況
very relaxing...but
this is a great place if you really want to get away from it all: you have to be willing to live without internet - very important. It is DIRECTLY on the beach and away from downtown, so the focus is on quiet and couples time. food was very good although room was so small, it presented a problem on where to put things. this is not a great place if you want to just cuddle in the room. very good if you want to spend most of your time outside.
於 2022 年 5 月住了 3 晚
Albert Duarte Booking agent 於 2022年6月9日的回應
Dear guest, Thank you for sharing your experience and your comments about your stay with us, we are sorry that it was not such a pleasant experience and we hope to be able to serve you again to offer you another type of stay at our hotel. It is very important to know your comments which allow us to take the necessary corrective measures for the continuous improvement of our services. Sincerely Albert Duarte Booking agent

10/10 優異

Karina

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 1 晚
Albert Duarte 於 2022年5月13日的回應
Apreciado Huesped ¡Muchas gracias por su preferencia por nuestro servicio, agradecemos mucho su comentario y esperamos poder tenerlo en nuestras instalaciones nuevamente para que siga disfrutando de una experiencia distinta en el Hotel Reina Del Mar. Cordialmente Albert Duarte Agente De Reservas

10/10 優異

Karina

於 2022 年 5 月住了 1 晚
Albert Duarte 於 2022年5月12日的回應
Gracias por su comentario. para nosotros es muy importante que su experiencia haya sido agradable, porque este es nuestro objetivo principal. nos gustaría poder tener el agrado de contar con su presencia en estadías futuras. un saludo fraternal de parte de todo el equipo del Hotel.

8/10 不錯

Matias

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The place is absolutely beautiful. You get out of your apartment and you are right there at the beach. The restaurant and bar area is astonishingly beautiful. The beach where the hotel is located I consider it to be the best beach in San Andres. The staff is warm and kind. The only details would be that hot water was not that hot and sometimes cold.
於 2022 年 3 月住了 3 晚
Albert Duarte 於 2022年3月31日的回應
Dear guest, Thank you for sharing your experience and your comments about your stay with us, we are sorry that it was not such a pleasant experience and we hope to be able to serve you again to offer you another type of stay at our hotel. It is very important to know your comments which allow us to take the necessary corrective measures for the continuous improvement of our services. Cordially Albert Duarte Booking agent

6/10 一般

William

多人同遊
The unites were small. The bathrooms smelled and ours leaked into the room. The staff was not very friendly and slow.
於 2022 年 3 月住了 3 晚
Albert Duarte 於 2022年3月22日的回應
Dear guest, Thank you for sharing your experience and your comments about your stay with us, we are sorry that it was not such a pleasant experience and we hope to be able to serve you again to offer you another type of stay at our hotel. It is very important to know your comments which allow us to take the necessary corrective measures for the continuous improvement of our services.

10/10 優異

katie

於 2022 年 2 月住了 2 晚

10/10 優異

Roxanna

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
This place was amazing!! I totally recommend it. The staff was friendly and the beach is just steps away. Angie, D, Giovanni and Javier provided the best service.
於 2022 年 2 月住了 3 晚
Albert Duarte 於 2022年3月7日的回應
Thank you very much for your preference for our service, we greatly appreciate your comment and we hope to have you in our facilities again so that you continue to enjoy a great experience!

10/10 優異

Daniela

於 2022 年 2 月住了 3 晚

8/10 不錯

ELISA

讚好:整潔度、住宿狀況和客房舒適度
La playa es excelente, el servicio del restaurante es muy demorado, los almuerzos se demoran 2 horas
於 2022 年 1 月住了 4 晚
Albert Duarte 於 2022年3月7日的回應
Agradecemos su preferencia por nuestro Hotel para hospedarse , es muy agradable para nosotros saber que el esfuerzo que hacemos a diario por brindar un excelente servicio y calidad se ve reflejado en la satisfacción de nuestros clientes. Tendremos en cuenta la observación respecto a este importante servicio adicional requerido por usted y esperamos que en una próxima estadía por supuesto se aloje con nosotros y podamos cumplir a cabalidad con sus requerimientos.

10/10 優異

Matheus

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Excelente! Recomendamos a visita!
incrivel! atencao dos funcionarios , prinxipalemnte o javier e a dora na praia foi muito bom! eu voltaria mil vezes para este hotel! perto do centro , opcoes para comer dentro e fora do hotel , praia na sua varanda e otimo lugar para relaxar em san andres!
於 2022 年 1 月住了 2 晚
Albert Duarte 於 2022年1月14日的回應
Obrigado pelo seu comentário. Para nós é muito importante que a sua experiência tenha sido agradável, pois este é o nosso principal objetivo. Gostaríamos de ter o prazer de contar com a sua presença em futuras estadias. Uma saudação fraterna de toda a equipa do Hotel

8/10 不錯

Krinon (Wyoming)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Reiner, Giselle and the other woman at reception were wonderful!! We also REALLY appreciated Gerry who helped us, went above and beyond when our room lost power, he cleaned another and helped us move at 4:30am. Love the beach, the limonadas, the burger and fries, the breakfast and chocolate dessert were delicious!!! LOVE the breakfast. Some of the waiters were happy to help, others were less enthused and breakfast did not open at 7am which is frustrating if you have a tour to get to as this lovely beach is a bit further from el centro. The french toast, fruit, salchicha and fruit juice are amazing! I love the decks with chairs and the cabana beds. I would recommend keeping pet friendly rooms to those who have pets and keeping others pet free as both of our rooms had different areas that smelled like a dog or cat had peed on floor/ cabinet. Also please restock two towels for beach, two for shower and shower floor towel/ mat as we need them all and when house keeping came in, our towels would be less. There was also a little mold along the shower edges in one of the rooms- treat it/ bleach it and it will be good as new! Hot showers can be hit or miss, mostly warm, a couple cold showers. Street music/ party music can be loud at times but not every night. Overall this place is lovely! I would go back for sure! Beautiful beach, wonderful reception staff and Gerry, amazing breakfast, burger and limonadas, nice ice cream shop just down the road (rocky cay ice cream shop)
於 2021 年 12 月住了 4 晚
Albert Duarte 於 2022年1月14日的回應
Thank you for your comment. For us it is very important that your experience has been pleasant, because this is our main objective. We would like to have the pleasure of having your presence in future stays. A fraternal greeting from the entire Hotel team

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay. Everybody very friendly.
於 2021 年 12 月住了 2 晚
Albert Duarte 於 2022年1月14日的回應
Thank you for your comment. For us it is very important that your experience has been pleasant, because this is our main objective. We would like to have the pleasure of having your presence in future stays. A fraternal greeting from the entire Hotel team

10/10 優異

Vlad

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place to stay
於 2021 年 11 月住了 1 晚
Albert Duarte 於 2021年12月27日的回應
Dear guest, Thank you for sharing with us your experience and your comments about your stay, we regret that it was not such a pleasant experience and we hope to be able to serve you again to provide you with another type of stay at our hotel. It is very important to know your comments which allow us to take the necessary corrections for the continuous improvement of services.

8/10 不錯

Maryorie (Lakeland)

家人同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The property is lovely and loved the area but the restaurant people for my breakfast make me wait 55 minutes to ask me what I wanted for breakfast. When I asked for the manager, she was very rude. I paid full price that included breakfast but we didn’t get any breakfast at all and still charged me full price
於 2021 年 11 月住了 2 晚
Albert Duarte 於 2021年11月26日的回應
Dear guest, Thank you for sharing with us your experience and your comments about your stay, we regret that it was not such a pleasant experience and we hope to be able to serve you again to provide you with another type of stay at our hotel. It is very important to know your comments which allow us to take the necessary corrections for the continuous improvement of our services. Cordially Albert Duarte Booking agent

10/10 優異

Marcial

於 2021 年 10 月住了 3 晚

4/10 欠佳

Cristhian

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Muy difícil la recepción pare hacer chekin
於 2021 年 9 月住了 1 晚
Albert Duarte 於 2021年9月29日的回應
Estimado Señor Gracias por calificar su experiencia en nuestro hotel, nos alegra que los aspectos de nuestro hotel sean evaluados por usted de manera positiva y revisaremos los aspectos a mejorar como lo que nos comenta del inconveniente con el check in y que le fue lo abordaremos con el encargado . Estamos de igual manera permanentemente capacitando a nuestro personal para asegurar que la calidez que pudo apreciar en algunos colaboradores sea la norma en todo el equipo del hotel. Gracias por su comentario y confiamos en que en su próxima estadía podrá apreciar el compromiso de todo nuestro equipo de trabajo con la satisfacción de nuestros huéspedes. Cordialmente Albert Duarte Agente De Reserva

8/10 不錯

Sascha

伴侶同遊
不滿:整潔度、職員與服務和設施服務
The beach is the best part. There are only 20 or so tiny rooms stuffed into a container, and therefore the beach is relatively uncrowded compared to other areas. However, the beach has lots of seaweed, which is rarely cleaned up. Overall it has a lovely beach, beautiful water, jet ski rental, and a nearby beachfront restaurant a block away from the hotel. Comfort in the rooms is very lacking.
於 2021 年 9 月住了 6 晚
Albert Duarte 於 2021年9月22日的回應
Dear Guest On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It's always encouraging to hear positive feedback, particularly when it comes from those who matter most - you! By taking pride in putting people first, we are not only fulfilling the mission of our founders, but exceeding the expectations of our valued guests. Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying and we hope you choose to create more memories here each time you travel. Cordially, Albert Duarte Reservation Agent

6/10 一般

Donald

多人同遊
於 2021 年 8 月住了 2 晚
Albert Duarte 於 2021年9月10日的回應
582 / 5000 Resultados de traducción Dear Sir, Thank you for rating your experience in our hotel, we are glad that the aspects of our hotel are evaluated by you in a positive way and we will review the aspects to improve We are permanently training our staff to ensure that the warmth that you could appreciate in some collaborators is the norm in all hotel equipment. Thank you for your comment and we trust that in your next stay you will appreciate the commitment of our entire work team to the satisfaction of our guests. Cordially Albert Duarte Booking Agent

8/10 不錯

Manuel

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Buen hotel para descansar en pareja
Buena estadía, un concepto muy ecologico de habitaciones, pequeñas pero comodas y lo mejor que esta a lado de la playa, es un valor agregado inmenso
於 2021 年 8 月住了 2 晚
Albert Duarte 於 2021年8月24日的回應
Estimado Señor Gracias por calificar su experiencia en nuestro hotel, nos alegra que los aspectos de nuestro hotel sean evaluados por usted de manera positiva. Estamos permanentemente capacitando a nuestro personal para asegurar que la calidez que pudo apreciar en algunos colaboradores sea la norma en todo el equipo del hotel. Gracias por su comentario y confiamos en que en su próxima estadía podrá apreciar el compromiso de todo nuestro equipo de trabajo con la satisfacción de nuestros huéspedes. Cordialmente Albert Duarte Agente De Reserva

10/10 優異

Melissa

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 8 月住了 4 晚
Albert Duarte 於 2021年9月21日的回應
Apreciado Huésped En nombre de todo el equipo del hotel, queremos agradecerle por compartir sus experiencias más memorables con nosotros durante su reciente estadía. Siempre es alentador escuchar comentarios positivos, particularmente cuando proviene de los que más importan: ¡usted! Al enorgullecernos de anteponer a las personas, no solo estamos cumpliendo la misión de nuestros fundadores, sino que superamos las expectativas de nuestros apreciados huéspedes. Tenga en cuenta que sus comentarios han sido compartidos con el equipo del hotel como una forma crítica de entender cómo podemos continuar ofreciendo excelentes experiencias. Gracias por hospedarse y esperamos que elija crear más recuerdos aquí cada vez que sus viajes Cordialmente, Albert Duarte Agente De Reservas

10/10 優異

真實旅客

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Fabulous place to stay as a couple retreat. Slightly away from the tourist but close enough to be there as well. My expectations were met. My fiancé loved the water is beautiful. This is way better than those expensive hotels. Trust me you will love it. Will definitely come back here if the chance is given. The pictures are exactly what you hope to see in person. Love it!!
於 2021 年 8 月住了 2 晚
Albert Duarte 於 2021年8月23日的回應
Dear Madam Thank you for rating your experience in our hotel, we are glad that the aspects of our hotel are evaluated by you in a positive way. We are permanently training our staff to ensure that the warmth that you could appreciate in some collaborators is the norm throughout the hotel team. Thank you for your comment and we trust that in your next stay you will appreciate the commitment of our entire work team to the satisfaction of our guests. Cordially Albert Duarte Reservation Agent

6/10 一般

Melisa

多人同遊
讚好:整潔度
Reservadoron mi habitacion a otras 2 personas
Mal, habia reservado la habitacion principal, la suite, con anticipacion pero el mismo día que llegue me dijeron que no estaba disponible porque la habian reservado a 3 personas mas la misma por un error. Si bien me devolvieron la diferencia de precio por otra hab simple, creo que ese ERROR lo sabian con desde antes que yo llegase, y pudieron advertirme y no esperar a darme con esa sorpresa el dia que llegue al hotel. Por otro lado, el cuarto olia a humedas, habia como una filtracion de agua en el baño.
於 2021 年 7 月住了 3 晚
Albert Duarte 於 2021年8月2日的回應
Estimado Huésped Queremos presentar disculpas por las no conformidades presentadas durante su estadía y que usted muy amablemente nos hace conocer a través de de este canal. Interesados en mejorar nuestra calidad de servicio hemos tomado atenta nota de sus comentarios y sugerencias, orientándolos en la corrección y mejoramiento de nuestros procesos para cumplir las expectativas de nuestros clientes. Esperamos nos dé la oportunidad de tenerle nuevamente con nosotros y atenderle con la calidad y calidez de servicio que identifica los hoteles de nuestra Organización. Cordialmente Albert Duarte Agente De Reserva

8/10 不錯

Jose Luis

讚好:整潔度、職員與服務和住宿狀況
Total relax
Estadía muy agradable, la zona y su tranquilidad inmejorable
於 2021 年 7 月住了 4 晚
Albert Duarte 於 2021年7月22日的回應
Estimado Huésped Gracias por calificar su experiencia en nuestro hotel, nos alegra que los aspectos de nuestro hotel sean evaluados por usted de manera positiva. Estamos permanentemente capacitando a nuestro personal para asegurar que la calidez que pudo apreciar en algunos colaboradores sea la norma en todo el equipo del hotel. Gracias por su comentario y confío en que en su próxima estadía podrá apreciar el compromiso de todo nuestro equipo de trabajo con la satisfacción de nuestros huéspedes. Cordialmente Albert Duarte

10/10 優異

真實旅客

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a wonderful stay at this hotel. Staff were very friendly. The pictures are a good representation of the property. We loved having the beach just steps from our room. The onsite restaurant had a good variety of food and each meal was quite good. A taxi is necessary to access other parts of the island and ranged from 20-30 mil pesos per trip. My only negative is that they put away the beach chairs and cushions between 6-7 pm. Reina del Mar should definitely be on your list for consideration when you are in San Andres.
於 2021 年 7 月住了 5 晚
Albert Duarte 於 2021年7月22日的回應
Dear guest We would like to apologize for the non-conformities that you have expressed during your stay with us. Interested in improving all our operating processes, we have taken careful note of the aforementioned, so that situations like this do not happen again; In the same way, we have carried out corrective actions with the immediate manager in charge to avoid future problems of this type. We hope to have the pleasure of serving you and receiving you in this, your home. Cordially Albert Duarte Booking agent