Outdoor pool, free pool cabanas, pool umbrellas

Reviews of San Diego Marriott Del Mar

4 out of 5
San Diego Marriott Del Mar
11966 El Camino Real, San Diego, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 575 out of 1004 reviews" "
Rating 8 - Good. 199 out of 1004 reviews" "
Rating 6 - Okay. 116 out of 1004 reviews" "
Rating 4 - Poor. 61 out of 1004 reviews" "
Rating 2 - Terrible. 53 out of 1004 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
I think Valet parking can be more friendly. Luis did a very great job and came right up to my family and I. However just standing around and having to approach them is ridiculous.
Stayed 2 nights in May 2024

8/10 Good

Andrew, Mission Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from staff on 22 May 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.

10/10 Excellent

Maurice

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from staff on 21 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean.and the staff was friendly and personable
Stayed 2 nights in May 2024
Response from staff on 21 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from staff on 21 May 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from staff on 21 May 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.

10/10 Excellent

anthony, Fontana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price, awesome parking, quiet, nice pool area, nice lounge
Stayed 2 nights in May 2024
Response from staff on 21 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Tiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location only downside was the $35 parking a night.
Stayed 2 nights in May 2024
Response from staff on 15 May 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.

2/10 Terrible

Fatih

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from staff on 21 May 2024
Good day,Thank you for your prompt response, and we sincerely apologize for any inconvenience you have experienced. We fully comprehend your frustration, and please rest assured that we take this matter very seriously.We will ensure that your feedback is thoroughly reviewed and promptly communicated to the relevant departments to address and rectify the issue. Our aim is to continuously improve our services, and your input plays a vital role in helping us achieve this.Once again, we appreciate your patience and understanding as we work to resolve the matter. If you have any further information or concerns you'd like to share, please do not hesitate to let us know.Thank you for bringing this to our attention, and we are committed to ensuring a more satisfactory experience for you in the future.

6/10 Okay

Malora J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from staff on 15 May 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.

6/10 Okay

Akbar

Liked: Staff & service
Good
Stayed 4 nights in May 2024
Response from staff on 15 May 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.

4/10 Poor

Paul

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Marriot ever
Stayed 3 nights in May 2024
Response from staff on 15 May 2024
Greetings,As a highly regarded guest, we truly value your time and greatly appreciate the feedback you've shared.Having reviewed your comments, I wish to extend my heartfelt apologies for not meeting your expectations. Ensuring the utmost level of hospitality remains our paramount objective. Your account of your experience is certainly surprising and disappointing. Your insights have been relayed to our leadership team for careful consideration. It is disheartening to learn that your encounter with us did not meet the standards we strive for.At our hotel, our commitment is centered around progress and enhancing the overall guest experience. This includes understanding expectations, addressing needs, and ensuring every guest feels both welcomed and exceptionally cared for. Your feedback serves as a valuable tool in illuminating the necessary steps for us to enhance this aspect.Please accept my most sincere apologies once more. If your future travels lead you back to San Diego, we would be deeply grateful for the chance to regain your trust and provide you with a superior experience.

10/10 Excellent

TIMOTHY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to parks and close by the beach. easy access to the highway
Stayed 3 nights in May 2024
Response from staff on 15 May 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.

8/10 Good

Rodrick

Stayed 2 nights in May 2024
Response from staff on 15 May 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.

10/10 Excellent

JOANN, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, great staff.
Stayed 3 nights in May 2024
Response from staff on 9 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the water pressure in the shower
Stayed 1 night in May 2024
Response from staff on 7 May 2024
Good day,Thank you for your prompt response, and we sincerely apologize for any inconvenience you have experienced. We fully comprehend your frustration, and please rest assured that we take this matter very seriously.We will ensure that your feedback is thoroughly reviewed and promptly communicated to the relevant departments to address and rectify the issue. Our aim is to continuously improve our services, and your input plays a vital role in helping us achieve this.Once again, we appreciate your patience and understanding as we work to resolve the matter. If you have any further information or concerns you'd like to share, please do not hesitate to let us know.Thank you for bringing this to our attention, and we are committed to ensuring a more satisfactory experience for you in the future.

10/10 Excellent

J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing overall everything was perfect with no issues. Parking was great, hotel was very clean, and overall no issues.
Stayed 2 nights in May 2024
Response from staff on 7 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from staff on 7 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

2/10 Terrible

Shibani

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from staff on 7 May 2024
Good day,Thank you for your prompt response, and we sincerely apologize for any inconvenience you have experienced. We fully comprehend your frustration, and please rest assured that we take this matter very seriously.We will ensure that your feedback is thoroughly reviewed and promptly communicated to the relevant departments to address and rectify the issue. Our aim is to continuously improve our services, and your input plays a vital role in helping us achieve this.Once again, we appreciate your patience and understanding as we work to resolve the matter. If you have any further information or concerns you'd like to share, please do not hesitate to let us know.Thank you for bringing this to our attention, and we are committed to ensuring a more satisfactory experience for you in the future.

10/10 Excellent

Elizabeth

Stayed 1 night in May 2024

10/10 Excellent

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected and very close to the highway.
Stayed 2 nights in Apr 2024
Response from staff on 6 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was so nice and clean for the price. Location is quiet. Rooms are great.
Stayed 1 night in Apr 2024
Response from staff on 2 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Citlalli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from staff on 2 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleasantly surprised at how nice this property was. Great pool area and outdoor dining area with fire pits. There was a coffee shop and a nice restaurant and bar area with TVs it was very nice I will definitely come back.
Stayed 3 nights in Apr 2024
Response from staff on 30 Apr 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second reservation for this hotel and as expected we were well taken care of. Room was clean bathroom as well. Floors felt clean. Staff was kind.
Stayed 2 nights in Apr 2024
Response from Staff on 29 Apr 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Ronny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel , very nice rooms & staff , easy parking it’s free if your a marriot member.. safe travels humans
Stayed 1 night in Apr 2024
Response from staff on 29 Apr 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

6/10 Okay

Berenice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really nice, clean and modern. The front desk staff and restaurant staff were very pleasant and friendly. We had a bad experience with the house keeper that cleaned our room one day. I requested a call back from a supervisor or manager but I never received a call. Other than that the hotel is really nice and it’s 20 minutes away from beaches, attractions and much more.
Stayed 2 nights in Apr 2024
Response from staff on 30 Apr 2024
Good day,Thank you for your prompt response, and we sincerely apologize for any inconvenience you have experienced. We fully comprehend your frustration, and please rest assured that we take this matter very seriously.We will ensure that your feedback is thoroughly reviewed and promptly communicated to the relevant departments to address and rectify the issue. Our aim is to continuously improve our services, and your input plays a vital role in helping us achieve this.Once again, we appreciate your patience and understanding as we work to resolve the matter. If you have any further information or concerns you'd like to share, please do not hesitate to let us know.Thank you for bringing this to our attention, and we are committed to ensuring a more satisfactory experience for you in the future.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Apr 2024
Response from staff on 28 Apr 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

6/10 Okay

Jack

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from staff on 30 Apr 2024
Good day,Thank you for your prompt response, and we sincerely apologize for any inconvenience you have experienced. We fully comprehend your frustration, and please rest assured that we take this matter very seriously.We will ensure that your feedback is thoroughly reviewed and promptly communicated to the relevant departments to address and rectify the issue. Our aim is to continuously improve our services, and your input plays a vital role in helping us achieve this.Once again, we appreciate your patience and understanding as we work to resolve the matter. If you have any further information or concerns you'd like to share, please do not hesitate to let us know.Thank you for bringing this to our attention, and we are committed to ensuring a more satisfactory experience for you in the future.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from staff on 29 Apr 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a nice experience and the staff was helpful and courteous. However, the light switch in the entrance of my room was broken and it was rather challenging to turn the lights off and on. The switch itself is cracked and hanging off.
Stayed 1 night in Apr 2024
Response from staff on 28 Apr 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

6/10 Okay

Julian

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was old and soulless.
Stayed 2 nights in Apr 2024
Response from staff on 28 Apr 2024
Good day,Thank you for your prompt response, and we sincerely apologize for any inconvenience you have experienced. We fully comprehend your frustration, and please rest assured that we take this matter very seriously.We will ensure that your feedback is thoroughly reviewed and promptly communicated to the relevant departments to address and rectify the issue. Our aim is to continuously improve our services, and your input plays a vital role in helping us achieve this.Once again, we appreciate your patience and understanding as we work to resolve the matter. If you have any further information or concerns you'd like to share, please do not hesitate to let us know.Thank you for bringing this to our attention, and we are committed to ensuring a more satisfactory experience for you in the future.

10/10 Excellent

Armani

Stayed 1 night in Apr 2024
Response from staff on 12 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from staff on 28 Apr 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from staff on 22 Apr 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Alfonso

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! It was our 2nd time staying here and we love it. We will definitely be back soon
Stayed 1 night in Apr 2024
Response from Staff on 21 Apr 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences. Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.

10/10 Excellent

Joseph

Stayed 2 nights in Apr 2024
Response from staff on 12 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Brian

Stayed 1 night in Apr 2024
Response from staff on 12 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Hayk, tujunga

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Staff on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adriana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! Very professional and courteous people. I needed a shower chair to shower my disabled sister and they brought up immediately.
Stayed 2 nights in Apr 2024
Response from Staff on 21 Apr 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences. Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.

4/10 Poor

Ian

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
$35.00 for self parking is outrageous. Water pressure was pathetic. Gym was filthy.
Stayed 1 night in Apr 2024
Response from Staff on 21 Apr 2024
Good day, thank you for your prompt response, and we sincerely apologize for any inconvenience you have experienced. We fully comprehend your frustration, and please rest assured that we take this matter very seriously. We will ensure that your feedback is thoroughly reviewed and promptly communicated to the relevant departments to address and rectify the issue. Our aim is to continuously improve our services, and your input plays a vital role in helping us achieve this. Once again, we appreciate your patience and understanding as we work to resolve the matter. If you have any further information or concerns, you'd like to share, please do not hesitate to let us know. Thank you for bringing this to our attention, and we are committed to ensuring a more satisfactory experience for you in the future.

10/10 Excellent

Johnny, Cypress

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johnny & I liked the size of the room, the way the temperature was just right when set. Enjoyed a couple of baths because bathroom maintained a comfortable temperature. The bed & pillows were very comfortable that we enjoyed a peaceful sleep. What I didn't like was the choice of channels on TV & the inability to sign in on streaming.
Stayed 2 nights in Apr 2024
Response from staff on 17 Apr 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.

10/10 Excellent

Marlon, North Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities
AC fan to much noise. Couldn’t not sleep well. Also shower door it was falling apart.
Stayed 1 night in Apr 2024
Response from staff on 15 Apr 2024
Good day,Thank you for your prompt response, and we sincerely apologize for any inconvenience you have experienced. We fully comprehend your frustration, and please rest assured that we take this matter very seriously.We will ensure that your feedback is thoroughly reviewed and promptly communicated to the relevant departments to address and rectify the issue. Our aim is to continuously improve our services, and your input plays a vital role in helping us achieve this.Once again, we appreciate your patience and understanding as we work to resolve the matter. If you have any further information or concerns you'd like to share, please do not hesitate to let us know.Thank you for bringing this to our attention, and we are committed to ensuring a more satisfactory experience for you in the future.

10/10 Excellent

Siou

Stayed 1 night in Apr 2024
Response from staff on 6 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

4/10 Poor

Veronica

Travelled with family and small children, Business traveller
Disliked: Amenities
We got a room with no view and we went to eat at restaurant they slushee machine was broken, they were out of drinks not a good experience. We asked for roll out bed they did not bring it to the room. We had to pay for parking that was not mentioned during booking
Stayed 1 night in Apr 2024
Response from staff on 14 Apr 2024
Good day, thank you for the response. This is definitely shocking to read about your experience that occurred, and we are deeply sorry that it has brought a bad image to your stay. We do highly apologize for this experience. We do understand the frustration, and we will make sure that your review is taken into deep consideration and also report to the correct department. Once again, accept my sincere apologies. If travels bring you to San Diego once more, we hope you will give us another opportunity to serve you.

10/10 Excellent

Joanna

Stayed 1 night in Mar 2024
Response from staff on 14 Apr 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of places to eat in the area.
Stayed 1 night in Apr 2024
Response from staff on 14 Apr 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.

10/10 Excellent

Tessah

Stayed 3 nights in Apr 2024
Response from staff on 2 May 2024
On behalf of the entire hotel team, I want to express our sincere gratitude for taking the time to share your recent experience with us. Your feedback is immensely important to us, and we truly appreciate your kind words.It is always heartening to hear such positive feedback, especially when it comes from valued guests like you. Your comments have been shared with our dedicated team, and it has filled them with a great sense of pride to know that their efforts have resulted in a memorable and enjoyable stay for you.We are committed to providing exceptional service and creating memorable moments for our guests, and your feedback serves as a testament to our ongoing efforts. We are genuinely thrilled that you had a great experience with us.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to the pleasure of welcoming you back to our hotel in the near future. Should you have any further comments, suggestions, or requests, please do not hesitate to reach out to us. Your satisfaction remains our top priority.Wishing you safe travels and wonderful adventures ahead!

10/10 Excellent

Min

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and spacious place for a quick getaway.
Stayed 1 night in Apr 2024
Response from staff on 14 Apr 2024
On behalf of our entire hotel team, I extend my heartfelt gratitude to you for sharing your experience with us. It is truly uplifting to receive such positive feedback, especially when it comes from individuals as significant as yourself. Your feedback has been enthusiastically shared with our team, serving as a source of inspiration as we continue to provide exceptional guest experiences.Thank you once again for taking the time to share your thoughts. We eagerly anticipate the opportunity to welcome you back in the near future.