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"Paid for all inclusive, informed it was room only upon arrival. Spanish only communication, extremely limited English, never acknowledged by staff upon entry or exit of hotel, rooms cleaned on a crazy schedule, sometimes 930am, one day they showed up at 6pm. The pools are small, the lounging area at the adult pool (literally 4ft from the family pool) only has 10 chairs, the music is loud, the beach walking bands even louder, the organized tours that take over twice a week monopolize the pool areas, there is literally zero beach area, the couple of chairs you may find down there there are broken, I could go on.... But you get the point. Will never return to the property or Mazatlán in general, not worth half what we paid "

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"Beach view excellent Pool excellent "

"Yes"

"We were able to check in about 4 hours early. Every employee we encountered was very friendly. We loved the layout of the 1 bdrm suite. Plenty of space and a gorgeous view of the ocean. On our first night, we had a lizard right above the AC vent that my husband had to climb on a chair to catch. It would be nice if doors in Mexico had door sweeps because almost every place we've ever stayed in they have big gaps under the doors. We used a towel to cover the 1 inch gap to help with noise, climate control, and lizard prevention. Wifi cut in and out and there wasn't password protected so anyone could join. Having just spent 10 days at El Cid in Mazatlan, we were disappointed to have spotty wifi. Other than that, our stay was great and we would stay again. "

"This was a wonderful mix of vacation resort and authentic local vibes. We really enjoyed the hotel, the customer service was excellent the food was amazing including the buffet! I have food restrictions and never felt like I couldn't order something at the restaurants. The beach was a 10, soft sand and fun surf/boogie waves. The ONLY challenge I had was with the beds- they were VERY firm, pillows were soft the rooms were mildly musty. Overall we would love to go back!"

"Very friendly and helpful staff."

"Great spot, Fantastic staff, clean room and good beds! Highly recommend "

"Great location beautiful view. Great pools. Great room"