“My mother can't do steps. Staff was not accommodating regarding a room change to a lower level and provided no rationale. My mother fell onsite due to an odd step located at the door to the room. I advised staff of this in 2 different messages, and no one acknowledged my messages or asked about my mother's status. Then they invited me to stay at their properties in Mexico City and other cities in Mexico.
Avoid this hotel chain.”
“My mother can't do steps. Staff was not accommodating regarding a room change to a lower level and provided no rationale. My mother fell onsite due to an odd step located at the door to the room. I advised staff of this in 2 different messages, and no one acknowledged my messages or asked about my mother's status. Then they invited me to stay at their properties in Mexico City and other cities in Mexico.
Avoid this hotel chain.”
Barbara