室外泳池；6:00 至 20:00 開放；免費小屋、泳池傘
查看供應

阿爾塔酒店拉斯維加斯帕洛馬斯酒店的評價

3.5 out of 5
阿爾塔酒店拉斯維加斯帕洛馬斯酒店
Alto de las Palomas, Santa Ana, San Jose

評價

9.0

卓越

10 分評分，優異；418 則評價中有 269 則" "
8 分評分，不錯；418 則評價中有 92 則" "
6 分評分，一般；418 則評價中有 32 則" "
4 分評分，欠佳；418 則評價中有 16 則" "
2 分評分，很差；418 則評價中有 9 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Taylor

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great property. Great location with a view. Close enough to airport and Antonio is fantastic. Ask for him and you’re all set!
於 2024 年 4 月住了 2 晚

4/10 欠佳

Marcel

商務旅客
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
All was great, staff was nice, property is beautiful, the AC was not working and that really makes the experience uncomfortable. Also the rooms are a bit outdated.
於 2024 年 4 月住了 3 晚

10/10 優異

Brian

讚好：整潔度、職員與服務、設施服務和住宿狀況
The design of the interior is beautiful and unique
於 2024 年 4 月住了 1 晚
María José Solano 於 2024年4月22日的回應
Dear Brian, thank you very much for staying with us and for your comments hope that you can visit us soon.Regards

10/10 優異

Almut

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Arriving in this gorgeous sanctuary of a hotel after a long day on the road was most refreshing, nourishing and exceeded my expectations. The warm welcome with juice and face towel, the service, the staff, the beautiful facility, everything was amazing and like a rejuvenating oasis after the dust of the road. Would definitely book again.
於 2024 年 4 月住了 1 晚
María José Solano 於 2024年4月22日的回應
Dear Almut, thank you very much for staying with us and for your comments hope that you can visit us soon.Regards

10/10 優異

Noemie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were super kind and helpful. Quiet and seemed in nature even though we were in the city. Nice breeze coming in the rooms. Delicious food always accessible. Gracias ☺️
於 2024 年 4 月住了 4 晚

6/10 一般

Rachel

家人同遊, 多人同遊
讚好：職員與服務
The air conditioning was broken for our 5 night stay and we weren’t informed until after check in. It was very warm during our stay and we had a wedding to attend off site. Getting ready in the hot afternoon was unpleasant and the nights were uncomfortable. They did not offer us any type of refund and we were not able to switch hotels. You just expect more from a luxury hotel. I’m giving three stars because the restaurant staff were lovely.
於 2024 年 3 月住了 5 晚

4/10 欠佳

Abigail

伴侶同遊, 多人同遊
讚好：職員與服務和設施服務
不滿：住宿狀況
Myself, my wife, and another couple booked the Alta Hotel for a recent stay. We were traveling to Costa Rica for a friends wedding, and we chose the Alta Hotel based on the good reviews, beautiful photos, and its location. There were other more affordable options in the area, but I didn't mind paying more for a really nice hotel. After we checked in and signed everything, we were told that the air conditioning in the entire hotel was broken, and could not be fixed. I totally understand that things happen, however I feel like the hotel should have warned us of this issue before arriving in Costa Rica. We would have not stayed here if we had known ahead of time. I do feel like the fair thing to do would have to given us a partial refund as we did pay a lot of money to stay here. They had a fan in the room, but that did not do much. The entire stay the room was hot and humid. We had a balcony which was nice, but if left open during the day made the room even hotter. The hotel would not give us a refund. They did give us free breakfast for our stay which was nice, but I do still feel like we should have not had to pay as much for our stay due to this problem. It made getting ready for the wedding and sleeping every night very uncomfortable. The room was also not very clean upon check in, however the housekeeping team did do a great job everyday touching it up. The best part of the hotel is the restaurant and staff there. I will leave a separate good review for them.
於 2024 年 3 月住了 5 晚

8/10 不錯

Isabelle (Tamarindo)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I go to this hotel often, it is beautiful with awesome views, peaceful and quiet. Recently they have problem with the AC system, it has not been working for a few weeks in the entire hotel. I hope they can fix it soon because it gets pretty hot in the day - however, it is cooler at night so we can sleep well with doors open (with screens).
於 2024 年 3 月住了 1 晚
María José Solano 於 2024年4月2日的回應
Dear Isabelle,Thank you very much for your comments that helps us to improve our service, we are working very hard on fixing the Ac. Hope you an visit us soon again.

10/10 優異

PENNIE

讚好：整潔度、職員與服務、設施服務和住宿狀況
A picturesque, classy and characterful hotel. We found the lovingly restored building and grounds very charming and relaxing. The location is near good shops, eating options (although the hotel food was also excellent) and amenities, yet tucked away on a nice breezy hill overlooking the city. Super welcoming and homely atmosphere. We will be back!
於 2024 年 3 月住了 2 晚
María José Solano 於 2024年3月25日的回應
Dear Pennie,Thank you very much for staying with us, and for such a good comments we are more than happy to welcome you back soon!

8/10 不錯

Larry

家人同遊
讚好：整潔度和職員與服務
This is a really nice hotel with friendly staff. The rooms are nice and comfortable but somewhat dated and not always in perfect working order.
於 2024 年 3 月住了 3 晚
María José Solano 於 2024年3月25日的回應
Dear Larry,Thank you for staying with us, we are more than happy to see you see your comments that is very important for us to improve everyday.Hope we can see you soon!

4/10 欠佳

Anthony

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Disappointing in every single aspect of hotel services. A/C out, silly fan option provided little relief from tropical summer heat. Food, mediocre and over priced, including a suprising $8 fee for room service! Staff, helpless and clueless. Sauna door doesn't close, so sauna doesn't heat properly. No clean towels available at pool. We are local. We have stayed here many times in the past. We will not return
於 2024 年 3 月住了 1 晚
María José Solano 於 2024年3月24日的回應
Dear AnthonyThank you very much for your comment, we always take suggestions and comments from our customers to improve in every aspect. We are working hard to get the air conditioning working again but being such a large equipment it has been very difficult for us to bring spare parts from outside. We are always available to provide the best service

8/10 不錯

EMILIO (Atenas)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay; the hotel looks nice, and the personnel is friendly and nice. We didn't like that there was no A/C in the hotel, it was not working and the weather was hot.
於 2024 年 3 月住了 1 晚
María José Solano 於 2024年3月24日的回應
Dear Emilio,Thank you very much for your comment, we always take suggestions and comments from our customers to improve in every aspect. We are working hard to get the air conditioning working again but being such a large equipment it has been very difficult for us to bring spare parts from outside. We are always available to provide the best service

10/10 優異

Victoria

於 2024 年 3 月住了 1 晚

2/10 很差

Cindy

不滿：整潔度、職員與服務和住宿狀況

10/10 優異

Brian (Wauconda)

於 2024 年 3 月住了 1 晚

8/10 不錯

Andrew (Denver)

讚好：職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚

8/10 不錯

Luz Yaneli

讚好：設施服務和住宿狀況
Hermosa vista y buena atención
於 2024 年 3 月住了 1 晚
María José Solano 於 2024年3月24日的回應
Estimada Luz,Muchas gracias por visitarnos y por sus comentarios siempre los tomamos mucho en cuenta para mejorar en todos los aspectos. Esperamos que nos visiten pronto

8/10 不錯

Tatiana

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
El trato del personal destaca por su amabilidad. En la habitación el aire acondicionado no funcionaba bien y aunque tenían un aire portátil, no es lo que se espera de un hotel de este nivel.
於 2024 年 3 月住了 1 晚
María José Solano 於 2024年3月24日的回應
Estimada Tatiana,Muchas gracias por sus comentarios, siempre nos ayudan a mejorar en todos los aspectos. Estamos trabajando fuertemente para reparar el equipo del aire acondicionado pero al ser un equipo tan grande hemos tenido algunos atrasos con traer los repuestos del exterior. Siempre estamos a la orden para proveer el mejor servicio.

10/10 優異

ROGER

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
No servía el aire acondicionado pero llegamos a un acuerdo y en realidad muy bien . La comida espectacular mis felicitaciones al chef . Antonio el bartender muy amable .
於 2024 年 2 月住了 1 晚
María José Solano 於 2024年3月24日的回應
Estimado Roger,Muchas gracias por visitarnos y por sus comentarios, siempre nos ayudan a mejorar en todos los aspectos. Estamos trabajando fuertemente en cambios y con nuestro nuevo chef estamos logrando un nivel más alto en nuestra comida. Esperamos que nos puedan visitar muy pronto.

10/10 優異

Manfred

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Francois

於 2024 年 2 月住了 3 晚

10/10 優異

Isabelle (Tamarindo)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place, amazing views from 4th and 5th floor.
於 2024 年 2 月住了 1 晚
María José Solano 於 2024年3月24日的回應
Dear Isabelle,Thank you very much for staying with us and thank you for your great comments. Hope you can visit us soon again.

4/10 欠佳

Jamie

伴侶同遊
不滿：設施服務和住宿狀況
Buyer beware! I paid full price for a 5 night stay and when my wife and I arrived we were told the air conditioning was out and that it was being worked on. This was a lie! The ac never worked the entire duration of our stay. I walked the property and never saw anyone working inside or out. The nights were somewhat cool with a breeze but the direction of the wind was never in our favor. We peeled off our clothes every night due to this. When I asked for a discount the front desk clerk went to the manager, who didn't come out to talk to me and offered only a 10 percent discount on my laundry bill. Alta Hotel had me pay a premium for a second rate stay. Totally unacceptable and it will never happen again.
於 2024 年 2 月住了 5 晚

10/10 優異

Nadia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice old fashioned Spanish style hotel.
於 2023 年 12 月住了 3 晚
María José Solano 於 2024年3月24日的回應
Dear Nadia,Thank you very much for staying with us and for your comments hope you can visit us soon again.

10/10 優異

Joy

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Albert

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very chic and romantic.
於 2023 年 12 月住了 5 晚

10/10 優異

Andrew

於 2023 年 12 月住了 1 晚

10/10 優異

Randy

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 7 晚

8/10 不錯

Melissa

讚好：整潔度、職員與服務和設施服務
The only thing I would change is that they don’t clean your room unless it’s asked and the shower door wouldn’t close so every time single time you showered, the bathroom would flood
於 2023 年 11 月住了 2 晚

10/10 優異

Natalia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely place
We staying in the same hotel before we like the natural spirit looks feels friendly people nice food and staff was amazing
於 2023 年 10 月住了 3 晚

10/10 優異

Isabella

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely!
Beautiful small hotel in a wonderful area. The rooms have a lovely balcony with beautiful views of the valley. It's so nice to sleep with the balcony doors completely open and listen to nature. Service was very on point and friendly. Restaurant is very good. Definitely recommend!
於 2023 年 11 月住了 2 晚
María José Solano 於 2023年11月9日的回應
Dear Isabella,Thank you very much for visiting us, we are very happy that you had such an amazing experience.Hope you can come again soon!Regards

10/10 優異

Kathia

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muchas gracias Muy amables
於 2023 年 10 月住了 1 晚

8/10 不錯

Wesley

商務旅客
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 8 月住了 2 晚

8/10 不錯

Brandi

多人同遊
讚好：整潔度、住宿狀況和客房舒適度
Beautiful but needs a new chef
This hotel is so beautiful and unique I love it so much. Unfortunately the food was absolutely dreadful and giggle over priced. It was if their chef wasn’t in. Even breakfast had issues with rancid butter. It was so disappointing. The other issue is their online menu prices are significantly less than what the pricing is when you arrive.
於 2023 年 8 月住了 1 晚
María José Solano 於 2023年8月27日的回應
Dear BrandiThank you very much for choosing us for your stay, we appreciate your comments as they help us improve and grow, we are making changes so that our clients live the Alta experience and thus meet their expectations.

10/10 優異

Ashayla

The place looked just as the pictures. The staff was great especially in the restaurant. I enjoyed the food and view. 15/10. Definitely would stay there a million times again
於 2023 年 8 月住了 3 晚
María José Solano 於 2023年8月27日的回應
Dear Ashayla thank you for your comments we are very happy that your stayed was so great. Hope that you can visit us soon.Regards

10/10 優異

Denise

於 2023 年 7 月住了 2 晚

10/10 優異

Latoya Michelle

於 2023 年 7 月住了 5 晚

10/10 優異

Jim

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Couldn’t have asked for a better experience during my stay here. The staff and service was the best I have ever experienced. Specifically, my brother Martin. Had great conversations. Loved it all. I highly recommend this hotel, nothing but positive vibes here. Until next time. Pura Vida.
於 2023 年 7 月住了 8 晚
María José Solano 於 2023年8月18日的回應
Dear Jim thank you for such a nice comments we hope that you can visit us soon!Pura Vida!

8/10 不錯

Andrea

於 2023 年 7 月住了 1 晚

10/10 優異

Joshua

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Pretty much liked everything about this beautiful hotel
於 2023 年 7 月住了 2 晚

8/10 不錯

peter

於 2023 年 7 月住了 1 晚

10/10 優異

Yasmyne

於 2023 年 6 月住了 2 晚

10/10 優異

Jon

於 2023 年 7 月住了 1 晚

10/10 優異

Michael

於 2023 年 6 月住了 1 晚

10/10 優異

Mario

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 5 月住了 6 晚

10/10 優異

Jon

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great short stay at a nice property.
Great experience over all. Room was clean and comfortable. The room did have AC, but it did not cool well. That said, the screened patio doors allowed us to stay cool with the very pleasant night air. The restaurant was good, and the wait staff were very friendly and attentive. The best experience was the efforts the staff went to in order to provide breakfast. We were a party of eight, and had a pickup time of 7:00am to travel to our next destination. As the restaurant did not open for breakfast until 7:00am, the front desk staff went far above and beyond our expectations to work with the restaurant to put together takeaway breakfast boxes for all eight of us! Really unexpected, and very much appreciated! The overall service is unbeatable.
Night view from our balcony
於 2023 年 4 月住了 1 晚

10/10 優異

Gregory

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Such a nice hotel mini-resort. We enjoyed being there. The balcony overlooked San Jose with really cool views. Definitely recommend. It is not the big ostentatious Marriott complex. It is cozy, nice, comfortable and beautiful.
於 2023 年 4 月住了 1 晚

10/10 優異

Berta (Mnagua)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
el edificio es bellisimo, todo el personal brinda una atencion muy personalizada y amable, las vistas son increibles , la comida es excelente
於 2023 年 4 月住了 2 晚

10/10 優異

JEFFREY

家人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
The property is absolutely stunning and the staff is the best ever. Although the broken A/C is a deal breaker for us. We were fortunate to be there before it was super hot but still uncomfortable
於 2023 年 4 月住了 5 晚

4/10 欠佳

Alexander

於 2023 年 4 月住了 1 晚