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聖荷西喜來登酒店, 哥斯大黎加的評價

4 out of 5
聖荷西喜來登酒店, 哥斯大黎加
Route 27, 350 Metros West of Multiplaza Mall, San Rafael, San Jose

評價

9.2

卓越

10 分評分，優異；1001 則評價中有 702 則" "
8 分評分，不錯；1001 則評價中有 204 則" "
6 分評分，一般；1001 則評價中有 54 則" "
4 分評分，欠佳；1001 則評價中有 20 則" "
2 分評分，很差；1001 則評價中有 21 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

8/10 不錯

chieg

讚好：整潔度和職員與服務
於 2020 年 11 月住了 1 晚
Oscar Cevallos 於 2020年12月5日的回應
Dear guest. Thank you very much for your rating, we are glad to know that your stay was pleasant. Best regards Oscar Cevallos General Manager

6/10 一般

Ken

商務旅客
讚好：整潔度、職員與服務和住宿狀況
I arrived later night, the front desk person was called by knocking the door to process my room. Unfortunately they said there is no king size bed which I paid for. I had to sleep since next early morning had meeting,so no time to complain for 2 queen beds. Next day I asked again for king size, they changed my room to king size room. The room is good, only One noise of window. Other then that 2 issues, everything was perfect.
於 2019 年 1 月住了 1 晚
Manager 於 2019年1月29日的回應
Dear guest, Thank you so much for your comments. We are going to consider this information for future improvements in our service. Hope you had a great stay. Best regards!

10/10 優異

jianping

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
我比效喜欢喜来登酒店的房间感觉很舒服😌，的床单被套也很干净，一句话，我是喜欢出差时还是住喜来登酒店.
很好👍
於 2018 年 8 月住了 1 晚
Manager 於 2018年8月17日的回應
Dear guest, Thank you so much for your great review. Is very nice to us know that you enjoy your time in our property. Hope your stay was good and see you soon back. Best Regards!

6/10 一般

Alison

家人同遊
讚好：職員與服務、設施服務和住宿狀況
The staff was very helpful and kind. The food was delicious at breakfast. However, my family and I were very disappointed that we were not told of a Safari Party prior to us checking in. That was not the vibe of the hotel we were looking for. We were looking for quiet and comfortable like we have always experienced at this hotel in the past. While we were told of the party the night of, there was nothing we could do at that point. It was difficult to navigate from the entrance to the elevators, and to the casino due to the large amount of people. Having been informed of this event prior to checking in, would have been very helpful.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Dear Mrs Alison,We appreciate your comments and the time you took to leave them, your stay coincided with the celebration of our 11th anniversary, a celebration that we only hold once a year and to which everyone is invited, we know that your expectations were different and we regret that the event did not allow that your experience was quiet and comfortable as you expected, even so we would like to receive you again and change this experience for a positive one.Carlos MazzeoGeneral Manager

10/10 優異

ALEJANDRO ALVAREZ

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cercano a tiendas y con opciones de entretenimiento dentro del Hotel
於 2024 年 4 月住了 4 晚
Gerente General 於 2024年4月28日的回應
Muchas gracias estimado Alejandro por su visita y tiempo para comentar. Nos complace que nos deje conocer su satisfacción con nosotros.Esperamos que nos visite nuevamente.Saludos,Carlos Mazzeo

10/10 優異

RICHARD

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was wonderful not sure why the secret police and military guards around the property were needed.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月28日的回應
Dear Mr. Richard.Normally, we have security agents to protect all our guests. In case there is a special event, for example from an embassy, they provide their own security for their guests.Thank you for your comment.Best regards,Carlos Mazzeo

10/10 優異

Sobiga

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Dear Sobiga, Tanks for the rate and the time that you dedicated to it, dont forget that you always will be welcome.Carlos Mazzeo General Manager

10/10 優異

Dan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stay at a number of Marriott Properties but the Sheraton Escazu is one of the best.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月1日的回應
Dear Dan, We cannot put in words haw grateful we are for such kind comments, our staff gives their best to accomplish a good experience for our guests, thanks for the minutes use for this post, hope welcome you soon, you will be always welcome.Carlos Mazzeo General Manager

10/10 優異

Raquel Lori-Ann

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Gerente General 於 2024年4月28日的回應
Muchas gracias estimada Raquel por su visita y calificación. Esperamos que nos visite nuevamente.Saludos.Carlos Mazzeo

10/10 優異

Peter

讚好：整潔度、職員與服務和住宿狀況
Very good hotel.
於 2024 年 3 月住了 6 晚
General Manager 於 2024年4月13日的回應
Thank you so much Mr. Peter for your recent visit. We hope you stay was awesome.It will be a pleasure to welcome you again.Warmest regards,Carlos Mazzeo

10/10 優異

Fany

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
El staff fue muy bueno, todos fueron súper amables. El desayuno fue un 5 stars todos los días. Lo disfrutamos demasiado. Tuvimos que usar el restaurante todo el tiempo y nos encanto. La comida y los cócteles fueron súper buenos. Volvería a visitarlos sin dudarlo.
於 2024 年 3 月住了 4 晚
Gerente General 於 2024年4月3日的回應
Apreciada Fany.Agradecemos su reciente visita y tiempo para dejarnos conocer su satisfacción en nuestra propiedad.Nos alegra que nuestro personal le brindó el servicio que merece y que la alimentación y bebidas estuvieron acorde a sus expectativas.Con todo gusto le recibiremos en una nueva ocasión.Le invitamos a regresar nuevamente.Saludos cordiales,Carlos Mazzeo.

10/10 優異

Casey.childers

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日的回應
Thank you very much for your visit and rating, which is very important to us. We hope you had a great stay.Best regards,Carlos Mazzeo

10/10 優異

Larissa

讚好：整潔度、職員與服務和住宿狀況
Bar tender Jasclyn was very friendly. Best old fashioneds I’ve had
於 2024 年 3 月住了 1 晚
General Manager 於 2024年4月3日的回應
Dear Larissa.Thank you for your visit and comments about it. We're glad you let us know that our partners gave you the attention you deserve. We hope you will visit us again.Best regards,Carlos Mazzeo

8/10 不錯

Ralph E.

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Whenever we visit Costa Rica, we stay here. Logistically it makes the most sense for us. The staff is great and very friendly. The hotel is very well maintained. Unfortunately for us this last visit, the breakfast buffet was not ready for its 6:00am opening. Our flights out of Costa Rica are quite early. In order for us to truly enjoy our breakfast before heading off to the airport, we need punctuality and readiness. This is the first time we experienced this, and it won't discourage us from booking here again, which we will be doing very soon
於 2024 年 2 月住了 1 晚
General Manager 於 2024年3月26日的回應
Dear Mr. Ralph.We appreciate your recent visit and feedback on it. We are sorry for the inconvenience regarding breakfast, we will take this feedback to verify what happened and take the necessary measures to prevent it from happening again. We will be waiting for you when you want to come again.Best regards,Carlos Mazzeo

8/10 不錯

Anthony

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Solid hotel. However, in house dining very limited.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月18日的回應
Dear Mr. Anthony.We appreciate your recent visit and time to comment on it. We appreciate your feedback and take it into account to improve.Best regards,Carlos Mazzeo

10/10 優異

Tanner

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel and check in staff were very helpful and nice
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月15日的回應
Dear Tanner.We appreciate your recent visit and comments about it, we are happy to let us know that our staff gave you the service you deserve. We hope you'll come back again.Best regards,Carlos Mazzeo

6/10 一般

Jeanine

不滿：整潔度、職員與服務和住宿狀況
Breakfast and room service - meals were very good. Two areas of concern : bank machine issues 40 $ of a 100$ withdrawal that no retailer would take because they were marked. the audit trail for the mini bar was non existent.
於 2024 年 3 月住了 7 晚
Gene 於 2024年3月15日的回應
Dear Miss Jeanine.We appreciate your recent visit and feedback, which allows us to focus on improving your experience at our property. In relation to the ATM Machine, it depends on the banks the commissions that handle the withdrawals.Best regards,Carlos Mazzeo

10/10 優異

Jeffry

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was spectacular
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月6日的回應
Dear Jeffry. We appreciate your recent visit and opinion, which is very important to us. We hope you will visit us again.Warmest regards,Carlos Mazzeo

10/10 優異

Ronald

家人同遊
We were at the Sheraton for two nights prior to an eco tour of Costa Rice. Everything was great
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月26日的回應
Dear Mr. Ronald.We appreciate your visit and that you allow us such a valuable review as this. We are so happy to hear that your stay was enjoyable and that you enjoyed our hotel. We hope you'll come back again.Best regards,Carlos Mazzeo

6/10 一般

Wayne

讚好：職員與服務和住宿狀況
於 2024 年 2 月住了 4 晚
General Manager 於 2024年2月23日的回應
Dear Mr. Wayne. We appreciate your recent visit and rating, which is very important in our improvement process. We hope you will visit us again.Best regards,Carlos Mazzeo

10/10 優異

vanessa

於 2024 年 1 月住了 1 晚
Gerente General 於 2024年2月13日的回應
Estimada Vanessa.Apreciamos su reciente visita y tiempo para calificarnos. Esperamos que su experiencia haya sido memorable y que nos acompañe nuevamente.Cordial saludo,Carlos Mazzeo

10/10 優異

Sharee

於 2024 年 1 月住了 2 晚
Gerente General 於 2024年2月13日的回應
Muchas gracias apreciada Sharee por visitarnos y por tomar el tiempo para calificarnos, lo cual es muy importante para nosotros.Esperamos que tenga la oportunidad de regresar.Saludos cordiales,Carlos Mazzeo

10/10 優異

Seeger

於 2024 年 1 月住了 1 晚
Gerente General 於 2024年2月13日的回應
Muchas gracias apreciado Seeger por su visita y calificación. Esperamos que su estancia haya estado acorde a sus expectativas y que nos pueda acompañar nuevamente.Saludos,Carlos Mazzeo

10/10 優異

Louise

於 2024 年 1 月住了 1 晚
Gerente General 於 2024年1月19日的回應
Muchas gracias estimado Louise por su visita y calificación, la cual es muy importante para nosotros. Con mucho gusto le esperamos nuevamente.Saludos,Carlos Mazzeo

10/10 優異

Andrew (Denver)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The staff is excellent and they are friendly and attentive. The food is decent and you are close to shopping. The property is a little worn out and needs a refresh. Otherwise great place to stay.
於 2023 年 12 月住了 6 晚
General Manager 於 2024年1月15日的回應
Dear Mr. Andrew. We appreciate your recent visit and feedback, which is important in our improvement process. We will gladly welcome you again.Best regards,Carlos Mazzeo

10/10 優異

Alisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pleasant stay
Beautiful space, clean and comfortable room, and friendly, accommodating staff. We were in a noisy room over where the Saturday night band was playing, and thankfully they were able to move us to a quieter room. The breakfast buffet was vegan friendly, we were glad for the soy milk too.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月10日的回應
Dear Miss Alisa.We appreciate your recent visit and comments, we are pleased that you let us know your satisfaction in our property. We gladly invite you to come back again.Best regards, Carlos Mazzeo

10/10 優異

John

於 2023 年 12 月住了 2 晚
Gerente General 於 2024年1月10日的回應
Estimado John, agradecemos su reciente visita y tiempo para calificarnos. Esperamos que nos visite nuevamente.Saludos cordiales,Carlos Mazzeo

10/10 優異

Leron

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚
Gerente General 於 2024年1月10日的回應
Muchas gracias por su visita, esperamos que haya sido memorable.Saludos,Carlos Mazzeo

10/10 優異

Bruno

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Gerente General 於 2024年1月2日的回應
Estimado Bruno. Apreciamos su reciente visita y calificación, la cual es muy importante para nosotros. Estaremos felices de recibirle nuevamente.Cordial saludo,Carlos Mazzeo

10/10 優異

Erick

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Todo estuvo excelente
於 2023 年 12 月住了 1 晚
Gerente General 於 2024年1月3日的回應
Estimado señor Erick. Apreciamos su reciente visita y calificación, la cual es muy importante para nosotros. Esperamos que nos visite nuevamente.Saludos,Carlos Mazzeo

10/10 優異

Nelson

於 2023 年 12 月住了 1 晚
Gerente General 於 2024年1月19日的回應
Muchas gracias estimado Nelson por su reciente visita. Esperamos que su estancia haya sido memorable.Saludos,Carlos Mazzeo

10/10 優異

Kenneth Ruiz

於 2023 年 12 月住了 3 晚
Gerente General 於 2024年1月19日的回應
Estimado Kenneth, agradecemos su reciente visita y tiempo para calificarnos. Esperamos que nos pueda acompañar nuevamente.Cordial saludo,Carlos Mazzeo

2/10 很差

Marco (San Jose)

家人同遊, 伴侶同遊
不滿：整潔度和住宿狀況
It was a terrible experience: we found two bedbugs in our room (in both of our beds) and decided to get away from this hotel as soon as possible. Management offered to move us to a better room but, since they all use the same laundry system, we decided this was not an option. On our way out, we saw a very suspicious bag containing some pink powder inside the elevator. This was immediately reported to the hotel staff. To summarize, it was a terrible experience.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月1日的回應
Dear Mr. Marco.We are sorry for the experience you had at our property, from the moment you reported it we worked on it and managed to avoid a major complication.Best regards,Carlos Mazzeo

10/10 優異

LUIS

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Gerente General 於 2024年1月3日的回應
Muchas gracias estimado Luis por su visita y calificación, esperamos que su estancia haya sido memorable y que nos acompañe nuevamente.Saludo cordial,Carlos Mazzeo

6/10 一般

Carlos

於 2023 年 12 月住了 2 晚
Gerente General 於 2024年1月3日的回應
Estimado Carlos. Agradecemos su reciente visita y calificación, la cual es muy importante en nuestro proceso de mejora. Esperamos que nos visite nuevamente.Saludos,Carlos Mazzeo

10/10 優異

Stephen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
General Manager 於 2024年1月3日的回應
Dear Mr. Stephen. We appreciate your recent visit and rating, which is very important to us. We hope you come back again.Greetings,Carlos Mazzeo

10/10 優異

Scott

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great choice for business travel
Great hotel for business travel. Quality gym, sauna, and pool with a view on the 8th floor. Breakfast buffet was excellent. Eggs/omelettes made to order and a nice variety of other food. Only had drinks and pizza in the lobby bar. Pizza was average. Associates throughout the hotel were friendly and helpful. Multiple restaurants and shopping within a few minutes drive. The only suggested improvement is for the hotel to purchase additional pool sticks. My colleagues and I played the first night with one broken stick and the second night there were no sticks available.
於 2023 年 12 月住了 3 晚
General Manager 於 2024年1月3日的回應
Dear Mr. Stephen. We appreciate your recent visit and rating, which is very important to us, we are pleased that you let us know about your good experience at our property. Additionally, we take your feedback into account to improve.We hope you visit us again.Greetings,Carlos Mazzeo

10/10 優異

Mauricio

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
En general todo bien
於 2023 年 12 月住了 1 晚
Gerente General 於 2024年1月3日的回應
Muchas gracias estimado señor Mauricio por su visita y tiempo para calificarnos. Esperamos que su estadía haya sido memorable y que nos visite nuevamente.Saludos cordiales,Carlos Mazzeo

10/10 優異

Emmanuel

讚好：整潔度、職員與服務、設施服務和住宿狀況
Everyone was really nice and very helpful/friendly.
於 2023 年 12 月住了 3 晚
General Manager 於 2024年1月3日的回應
Dear Mr. Emmanuel. We appreciate your recent visit and comments. We are pleased that you let us know that our staff provided you with a memorable experience.We will gladly welcome you again.Greetings.Carlos Mazzeo

10/10 優異

Gerardo

於 2023 年 12 月住了 1 晚
Gerente General 於 2024年1月3日的回應
Apreciado señor Gerardo. Agradecemos su reciente visita y tiempo para dejar su calificación, esperamos que su estancia haya sido memorable y que nos acompañe próximamente.Cordial saludo,Carlos Mazzeo

10/10 優異

Stacey

於 2023 年 12 月住了 1 晚
Gerente General 於 2024年1月10日的回應
Estimada Stacey. Apreciamos su reciente visita y calificación, la cual es muy importante para nosotros. Esperamos que nos acompañe nuevamente.Saludos,Carlos Mazzeo

10/10 優異

kenia

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente
Excelente Todo, la habitación, super linda, limpia, cómoda. La atención del personal excelente, muy amables, la comida deliciosa
於 2023 年 12 月住了 1 晚
Gerente General 於 2023年12月12日的回應
Muchas gracias estimada Kenia por visitarnos y por tomar el tiempo para comentar sobre su experiencia en nuestra propiedad. Nos complace que nos deje saber que su estancia fue memorable.Con todo gusto le recibiremos en una nueva ocasión.Cordial saludo,Carlos Mazzeo

10/10 優異

HUMBERTO

於 2023 年 11 月住了 2 晚
Gerente General 於 2024年1月3日的回應
Muchas gracias estimado Humberto por su visita y calificación. Esperamos que nos visite nuevamente.Saludos,Carlos Mazzeo

10/10 優異

Jonathan

讚好：整潔度、職員與服務和住宿狀況
Very nice place. Casino is connected and fun
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月28日的回應
We appreciate your recent visit and comments dear Jonathan, we are pleased that you let us know that your stay was memorable. We hope you visit us again soon.Best regards,Carlos Mazzeo

10/10 優異

Stephen

於 2023 年 11 月住了 2 晚
General Manager 於 2024年1月3日的回應
Dear Mr. Stephen. We appreciate your recent visit and rating. We are pleased that you let us know that your experience was memorable.We will gladly welcome you again.Greetings.Carlos Mazzeo,

10/10 優異

Jason

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Gerente General 於 2023年11月23日的回應
Estimado Jason.Apreciamos su reciente visita y tiempo para calificarnos, esperamos que su estancia haya sido memorable y que nos acompañe nuevamente.Saludos.Carlos Mazzeo

10/10 優異

Leoncio

於 2023 年 11 月住了 3 晚
Gerente General 於 2023年11月23日的回應
Muchas gracias por su visita señor Leoncio y por su calificación. Esperamos que regrese nuevamente.Saludos,Carlos Mazzeo

8/10 不錯

Mauricio

讚好：整潔度、住宿狀況和客房舒適度
SERVICIO EN RECEPCIÓN TERRIBLE
El servicio de recepción y del jefe de recepción fue TERRIBLE . Casi una semana después sigo esperando Que se me devuelva el depósito que se me cobro el día que ingrese a el hotel. Después de innumerables intentos el HOTEL no me ha devuelto el dinero
於 2023 年 11 月住了 1 晚
Gerente General 於 2023年11月23日的回應
Estimado señor Mauricio. Apreciamos su reciente estadía. Esperamos que el banco ya haya podido eliminar la retención de su cuenta y que todo se encuentre bien al resepecto.Saludos,Carlos Mazzeo

10/10 優異

enos (pinellas park)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Dining options should be better
於 2023 年 11 月住了 3 晚
General Manager 於 2023年11月23日的回應
Dear Enos. We appreciate your feedback and we send it to the responsible departments for verification.Best regards,Carlos Mazzeo

10/10 優異

Walter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Gerente General 於 2023年11月23日的回應
Estimado Walter.Agradecemos su calificación y visita, esperamos que su tiempo en nuestra propiedad haya sido memorable. Saludos,Carlos Mazzeo