Beautiful property with wonderful staff, rooms and breakfast. A bit noisy on Friday and Saturday nights.
Daniel
2024 年 4 月入住 3 晚
10/10 超赞
Priyanka
与配偶出行
2024年04月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is centrally located. It is a beautiful property, with very gorgeous decor and stonework details. The staff were very helpful. Breakfast was delicious and delightful to have in the sunlit courtyard. It was easy to walk to most places, and great restaurants surrounded the property. We would recommend staying here and would stay here again in future.
Priyanka
2024 年 4 月入住 4 晚
10/10 超赞
Juan Antonio
与家人出行
2024年04月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent. Near downtown
Juan Antonio
2024 年 4 月入住 1 晚
10/10 超赞
Angel,Perrysburg
与配偶出行
2024年04月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location and customer service
Angel
2024 年 4 月入住 1 晚
8/10 还可以
Marisela
与家人出行
2024年04月8日
满意:住宿条件和设施,清洁度
Beautiful Hotel, lots of amenities, the service at breakfast was below par, we had to wait long and ask many times for our order.
Marisela
2024 年 4 月入住 2 晚
10/10 超赞
Javier
与配偶出行
2024年03月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente servicio
Javier
2024 年 3 月入住 3 晚
10/10 超赞
Ileana
与配偶出行
2024年03月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente servicio
Ileana
2024 年 2 月入住 4 晚
2/10 糟糕
Sanaz
团体旅客
2024年03月24日
不满意:员工和服务、服务设施、住宿条件和设施
We were given a room with a window that opened up to a brick wall. We told them that my husband is claustrophobic but they would not change our rooms. We asked to pay for an upgrade but they said no rooms are available. My husband was miserable the entire stay and had an anxiety attack. After speaking with the hotel manager Roberto he said they can’t give us credit for our inconvenience bc we booked through Expedia. I told he could credit my Amex card but he wouldn’t do it.
He offered to move us to their sister hotel however we had 3 rooms and he could not accommodate all of us. We were there for a birthday vacation with our friends so we didn’t want to separate to a different hotel They gave us a bottle of wine for compensation. We told them they should indicate on their website that the room has obstructed view of a brick wall. Also the air conditioning leaked all over the floor, and I almost fell coming into the room , and my carry on bag was wet. There was no apology or anything. To add to our issue our room backed to the receptionist so we heard the noise the entire time.
This hotel came recommended from friends but I will never stay here again and will not recommend to anyone. It was very expensive and there are so many more beautiful and less expensive choices .