San Ramon Family Hotel

"Room was not cleaned during stay "

"I was provided incorrect information regarding incidental charge which when called the hotel was told $50 but upon checking in was told it is $200 due to my using a debit card $50 is credit card. The manager was very nice and apologetic offering to provide a nice room. The nice room was smelly, pillow was dirty found hair and makeup and appeared that housekeeping was not done. I informed the front desk who asked that I leave that room and go to another room which was clean. This was very frustrating after having a challenging work day and the irony of it all is that after being assured that I would have a great room I am inconvenienced with a dirty room. The breakfast voucher and next morning staff were excellent."

"Bathroom did not have a grab bar in bathroom."

"My room was perfect specially the Marina view."

"Staff very friendly and accommodating"

"There is paid parking at a motel, can you believe it! Also, the carpets were musty and dusty, the elevator was 30 years too old. The decor was straight out of the 1970s. The keycard for the doors would reset after every use and need to be set to the room by the staff. Lights in the room did not function. There was a box of condoms in the cabinet. There were living cockroaches in the washroom too. The breakfast was pain inducing and barely edible."

"This charming 1915-era hotel provides thoughtfully appointed rooms and exceptional service. Anything I asked for, from sewing supplies to laser copies, was quickly provided. Since I was traveling solo I opted for the Business room, which comes with free wifi, plenty of outlets, a refrigerator and coffeemaker, and the most comfortable bed ever! The hotel is connected to the restaurant Zino, with food to die for."

"Room was clean and the staff was friendly."

"Excellent place! Highly recommendable!"