This hotel shouldn’t be rated with4 stars. The staff in the hotel were not professional in any respect. They were unorganised, unhelpful at reception, provided poor service in the breakfast restaurant (leading us to a table and then giving it to other guests), and where do I start with the makeshift bar. The hotel is not near any other amenities so you would expect to have a permanent bar but instead the put a temporary bar out in the reception area which is not permanently staffed, so to get a drink you need to ring a bell and wait to be served. They close the bar at 11pm. We arrived back from dinner at 11.05pm and asked for a drink and despite the reception area being busy we were rudely refused service despite our polite request. When we arrived they were hoovering the reception area and seemed unprepared to deal with incoming guests.
The hotel is relatively modern and in a residential and quiet area with good transport via bus into San Sebastian and could be much better. It is particularly let down by their staff at all levels from management down who are simply not up to the job.