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Mercure San Sebastian Monte Igueldo

4.0 star property
Families find a welcoming retreat near Ondarreta Beach where helpful staff, authentic Basque cuisine, and a seasonal pool create a comfortable getaway

Choose dates to view prices

The Mercure San Sebastian Monte Igueldo is near Ondarreta Beach and Miramar Palace. Families love the warm hospitality and sun-drenched terrace. Travelers can enjoy Basque flavors at two on-site restaurants or relax by the seasonal outdoor pool.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is HK$1,612
HK$1,773 total
includes taxes & fees
25 May - 26 May
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 24 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from July to September
Pool access available from 10 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Mercure San Sebastian Monte Igueldo have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 10 AM to 9 PM.

How much does it cost to stay at Mercure San Sebastian Monte Igueldo?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Mercure San Sebastian Monte Igueldo on 25 May 2026 start from HK$1,612, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure San Sebastian Monte Igueldo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Mercure San Sebastian Monte Igueldo?

Self-parking is free at this property.

What time is check-in at Mercure San Sebastian Monte Igueldo?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Mercure San Sebastian Monte Igueldo?

Checkout is at noon.

Where is Mercure San Sebastian Monte Igueldo located?

This family-friendly San Sebastián hotel is located near the beach, within a 15-minute walk of Monte Igueldo and Bay of Biscay. Ondarreta Beach and Concha Promenade are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

8.8

Cleanliness

8.8

Location

8.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 320 out of 601 reviews
Rating 8 - Good. 155 out of 601 reviews
Rating 6 - Okay. 74 out of 601 reviews
Rating 4 - Poor. 34 out of 601 reviews
Rating 2 - Terrible. 18 out of 601 reviews

Reviews

Verified

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, friendly staff, comfortable bed. The only downside was you may hear your neighbors sometimes.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Alister

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Donastia bay from the bar is just magnificent, day and night! The staff are all wonderfully welcoming and friendly. The parking for disabled guests is excellent right next to the hotel entry. The food in the restaurant was a little expensive for what was served, Be prepared to show the parking attendant at the amusement park your hotel booking!! All in all a good stay!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Nadya

Liked: Amenities
Beautiful views great location Amazing breakfast
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Edgard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible views. Great bar. Quiet and relaxing place.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t have the breakfast but room was clean
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Josée

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Expensive and overpriced. I have been receiving aggressively by the women at the gate. After driving 6 hours, she needed to see my booking papers before let us in. Some friends asked for an early check in and paid for it, but the room wasn’t ready. We asked for a diner reservation 2 minutes after checking and got asked if we had a room??? The A/C wasn’t working even if it was 30C outside. We have to ass the desk to start it. The location was Awesome, you got the view over the beach and the city. At the restaurant the personnel was wonderful. It cost 38€ for 2 Aperol Spritz. Gastronomical diner was 85€ per person, pretty good.
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

Parnaz

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
View amazing if you get the room with balcony
Stayed 3 nights in Aug 2025
Verified

8/10 Good

R

Liked: Cleanliness, staff & service
Amazing views, brilliant staff, great feel
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible views from this hotel atop Monte Igueldo. Breakfast and bar were very good. If you're planning to use the funicular to get to/from town, know that its last run is at 8:30pm.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Patrice

Liked: Cleanliness, amenities
Amazing views of San Sebastián! Great pool and rooms very clean!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Porfirio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place location location, get there early for parking though since theme park shares parking with hotel, great white cloth dining, very clean and modern.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel with a fantastic view over the city.
View from the room
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view – totally worth it! The room was a bit dusty on arrival, but otherwise clean and comfortable. Room facilities were excellent and well-maintained. Breakfast was nice, though the hot food and dinner options felt a bit limited, especially for international guests. Overall, a great stay with stunning scenery!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect accommodation, great view of the bay, very good restaurant. We would love to come back.
Stayed 1 night in May 2024
Verified

8/10 Good

Rupert

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel in prime view location with very nicely decorated rooms. Due to good weather they kept the pool open during our stay. Phenomenal views and quality loungers on the roof deck. A few of the staff were a bit brusque and we waited a long time for service at the bar when we first arrived. Room soundproofing left something to be desired. Opportunity to enable making a cup of tea in room not just pod coffee. Breakfast buffet steep at EUR 24pp
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love how the hotel sit up high providing great view to the city below. The room and amenities were great. Staff were eager to assist.
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Stanka

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is nice and in very nice area, beautiful views!!! Unfortunately it was pouring rain when we arrived and we were not admited to the restaurant for diner but sent to the bar to snack and pay fortune compare to the old city restaurants. Was not very happy with the stay
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing views and resort feel!

Excellent stay at Mercure San Sebastián. Pick this hotel because it was a respite from city centers during our travels. It gave you an excellent resort feel. The views and panoramic location was gorgeous. It was quite difficult though to get down to the town as the pannicular does not start till 1030 and it ends at 8:30 so we needed to rely on taxis of which they took minimum of 10 to 15 minutes to get up to the hill and sometimes many people were waiting ahead of us. The walk down or up is on a very curved road with steep incline and little protection from cars, therefore we did not walk and the path was quite long. Otherwise, we are very happy with our stay.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure San Sebastian Monte Igueldo has the best views of the town of San Sebastián imaginable. The staff was attentive to our needs and provided impeccable service.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Than Naing

Liked: Cleanliness, staff & service, property conditions & facilities
easy parking pleasant location with sea view breastast has varities to choose. Taste is delicious. swimming pool at the top is good We feel joyful.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
We did not realize there was an amusement park outside the hotel but the furnicular was an amazing bonus to help us get down into town. The views from the hotel are absolutely stunning and the pool deck is likely the most picturesque pool scene we have ever enjoyed!
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with stunning views

We stayed at the hotel for six nights. The views from the hotel are just stunning and overall the hotel was well worth the money. In addition to the views, the facilities were good and the staff was friendly.
Stayed 6 nights in Sep 2023
Verified

10/10 Excellent

Kelly

Loved the property! Loved the amusement park around the property and the views from our balcony were amazing. We will be back!
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, service was excellent, meals were great, I loved my ocean view room. Views from hotel terraces are exceptional. Highly recommended
Verified

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel sits on top of Mount Igueldo. Beautiful views. It is far from the beach so be prepared for a long walk if you want to go to the beach from the hotel. Nice breakfast but very expensive
Stayed 1 night in Aug 2024