“I booked my rooms through Expedia, which the front desk pointed out to me twice as explanation as to why I was given 2 terrible rooms. They were 2 levels below the lobby and only accessible by stairs. The rooms were old and musty. I had a sprained ankle and was using stairs for the first time. No one seemed to care, and I had no idea this was the setup. It is a very long walk from the check-in area to these basement rooms. I said that I booked the hotel because it was recently renovated and……
“I booked my rooms through Expedia, which the front desk pointed out to me twice as explanation as to why I was given 2 terrible rooms. They were 2 levels below the lobby and only accessible by stairs. The rooms were old and musty. I had a sprained ankle and was using stairs for the first time. No one seemed to care, and I had no idea this was the setup. It is a very long walk from the check-in area to these basement rooms. I said that I booked the hotel because it was recently renovated and……
Coleen