This hotel has exceeded our expectations on all fronts, and has easily been our best holiday together. We paid extra for the signature level all inclusive package, which provided access to further drinks and selected areas within the hotel. This allowed us to integrate with other guests and maximise the experiences of the hotel.
The signature level also provided access to either a restaurant or club night per day, which we fully maximised. All three restaurants, including the gourmet truck (eight course tasting menu) and the buffet were of excellent quality compared to other all inclusive experiences. The highlight for us was Helios, where the food was delicious and well portioned, to the standard of our local restaurants in Edinburgh.
The staff were amazing, especially Jennifer and Paula from the butler team who were on hand 24/7 through WhatsApp. They managed all of our bookings, and any additional requests almost instantaneously. Plus they were always full of positive energy, and it was a pleasure to be greeted by them each morning.
The pools were great and drink selection was above any previous all inclusive we’ve attended. The waited drinks service was slightly slower, but we just popped up to the pool bar and it would arrive within 5 mins - not a deal breaker or issue for us. The pool team, specifically Santo and Alfonzo were also very attentive, professional and helpful.
The hotel was a 10/10 experience and we look forward to our return!
xB.
