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Casona Bustamante

3.0 star property
The rooftop terrace offers a perfect retreat after a day of exploring, while the attentive staff handles all the details for a truly relaxing Santiago stay.

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Located near Santa Lucia Hill, Casona Bustamante offers a peaceful city retreat. Travelers love the rooftop terrace for unwinding and free in-room WiFi. The helpful concierge assists with tour bookings and tickets, and luggage storage ensures a seamless arrival and departure.

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Breakfast available

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room

Free WiFi, bed sheets

Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Triple Room, 1 Bedroom

Free WiFi, bed sheets

Classic Triple Room, 1 Bedroom

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
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About the area

Located in Providencia neighbourhood, Casona Bustamante is connected to a shopping centre. Plaza de Armas is a notable landmark, and the area's natural beauty can be seen at Santa Lucia Hill and San Cristobal Hill. Looking to enjoy an event or a match while in town? See what's going on at Movistar Arena. Visit our Santiago travel guide
Map
Viña del Mar 31, Santiago, 7500000

What's nearby

  • Time to say goodnight to a lovely spot. Bruno our waiter was excellent as well.
    Lastarria District
    10 min walk - 0.9 km
  • Patio Bellavista in Santiago. Nice for walk, with lot of good restaurants.
    Patio Bellavista
    12 min walk - 1.0 km
  • Santa Lucia Hill featuring heritage elements, heritage architecture and street scenes
    Santa Lucia Hill
    13 min walk - 1.2 km
  • View of Plaza de Armas (Santiago de Chile, Chile); Shutterstock ID 72632002
    Plaza de Armas
    3 min drive - 2.0 km
  • Medical Center Hospital Worker
    6 min walk - 0.5 km

Getting around

  • Parque Almagro Station
    4 min drive
  • Bustamante Park Station
    4 min walk
  • Santiago (SCL-Arturo Merino Benitez)
    21 min drive

Restaurants

  • La Terraza
    4 min walk
  • Hidden Bar
    3 min walk
  • Original Green Roasters
    2 min walk
  • Restaurant Japón
    3 min walk
  • Sushi Face
    4 min walk

About this property

Casona Bustamante

Hotel near Santa Lucia Hill
Located close to Clinica Santa Maria and Plaza de Armas, Casona Bustamante provides a rooftop terrace. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Breakfast (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information
  • A front desk safe, concierge services and luggage storage
Room features
All guest rooms at Casona Bustamante have amenities, such as free WiFi.
Extra conveniences in all rooms include:
  • LED TVs with cable channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily breakfast to-go available 8:00 AM to 10:00 AM for a fee: USD 1 per person

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • LED TV with cable channels

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per stay
  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: from approximately USD 1 per person
  • Airport shuttle fee: USD 70 per person (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Hotel Boutique Tremo Bustamante Santiago
Hotel Boutique Tremo Bustamante
Boutique Tremo Bustamante Santiago
Casona Bustamante Hotel
Casona Bustamante Santiago
Hotel Boutique Tremo Bustamante
Casona Bustamante Hotel Santiago

Frequently asked questions

Is Casona Bustamante pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casona Bustamante?

This property doesn't offer parking.

What time is check-in at Casona Bustamante?

Check-in start time: 3:00 PM; check-in end time: 5:00 PM. After-hours check-in is not available.

What time is check-out at Casona Bustamante?

Checkout is at noon.

Does Casona Bustamante provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 70 per person applies.

Where is Casona Bustamante located?

Located in Providencia, this hotel is within 1 mi (2 km) of Santa Lucia Hill and Clinica Santa Maria. Plaza de Armas and Palacio de la Moneda are also within 2 mi (3 km). Bustamante Park Station is only a 4-minute walk and Baquedano Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Casona Bustamante Reviews

6.8

7.2

Cleanliness

8.2

Location

7.0

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 9 out of 58 reviews
Rating 8 - Good. 20 out of 58 reviews
Rating 6 - Okay. 15 out of 58 reviews
Rating 4 - Poor. 9 out of 58 reviews
Rating 2 - Terrible. 5 out of 58 reviews

Reviews

Verified

8/10 Good

FRANCIELE C

O hotel é simples, mas nao
Stayed 11 nights in Oct 2025
Verified

2/10 Terrible

Igor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimo, agua gelada no inveno, pessoas da recepção totalmente despreparadas, cafe da manha não foi entregue, limpeza terrível nos deram toalhas sujas atendimento pessimo
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfecto

Excelente lugar a pasos del patio bellavista
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Rommina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lindo

Lindo lugar , rico desayuno , La gente que atiende un 7. Solo que la aplicación donde solicite la reserva me confirmo que estaba ok pero no habían habitaciones. Pero ellos muy amables nos dirigieron a otro hotel.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel. The staff were really nice. The room was small, but comfortable. The only problem I had was that my room was next to the laundry, so I could hear the washing machine going all day. Nice included breakfast and good wi-fi.
Stayed 4 nights in Apr 2019
Verified

8/10 Good

Paula Ester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

El hotel está bien ubicado. Buen servicio. Difícil acceso al desayuno lo sirven en la terraza y sólo se accede por escaleras
Stayed 1 night in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Nice staff, clean and functional boutique hotel. Wear and tear shows a bit and beds could be upgraded.
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Sean

Liked: Cleanliness, staff & service

Great location. Room for improvement.

Service was generally good. Most of the counter staff were helpful and friendly. Location was great as it is near a subway station. Wifi works well. Room for improvement: some breakfast appliances like toaster was not working. The bed we had felt unstable. The toilet seat cover does not stay open when you need it to so the cover is leaning on your back as you are using the toilet. The soap for our second night stay was not replaced. Not all of the electricity outlets in the room were working.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Miguel A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

¡¡

muy bien ubicado y los chico@s de recepción son muy amables
Stayed 1 night in Dec 2018
Verified

2/10 Terrible

Rocío

Liked: Cleanliness

Me cambiaron de ubicación

Pésimo. Me cambiaron al Hotel Tremo de Recoleta porque hubo un problema con mi pieza y me hicieron el cobro de un impuesto que según yo ya me cobraron
Stayed 1 night in Dec 2018
Verified

8/10 Good

alir

Liked: Cleanliness, staff & service

Escelente ubicación, cercano a lugares de interes.

En general bien, cerca de los lugares de interés en Santiago, solo que ya esta un poco viejo y el desayuno es muy sencillo.
Stayed 2 nights in Oct 2018
Verified

8/10 Good

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal es muy bien calificado , excelente, el lugar hermoso ,limpio.
Stayed 4 nights in May 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Não recomendo

É um hotel velho que foi mal reformado. Manutenção péssima, acústica ruim, toalhas e lençóis manchados e péssimo café da manhã. Só vale pela localização.
Verified

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel pequeno, porém bonito e confortável

O Hotel está muito bem localizado e é muito bonito. Os quartos são pequenos porém confortáveis. O banheiro também é confortável porém pouco funcional, apesar do chuveiro ser muito bom, as cortinas plásticas ficam grudando no corpo durante o banho, e se colocamos elas para fora, imunda totalmente o banheiro. Seria muito util se o Hotel investisse em um box de vidro. Esse foi o único inconveniente, de resto o Hotel é bem agradável e tem um terraço com uma vista incrível da cidade.
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

Bom custo beneficio

O hotel tem excelente localização. Poderia ser mais limpo. Ficamos 9 noites e não colocavam papel higiênico todos os dias.
Stayed 9 nights in Nov 2017
Verified

6/10 Okay

sonia

Liked: Cleanliness
Disliked: Room comfort
O local é bom, mas os quartos são muito pequenos, mal conseguimos colocar uma mala, então fica muito desconfortável.
Stayed 2 nights in Nov 2017
Verified

6/10 Okay

R2

Disliked: Property conditions & facilities

Cheap place for overnight stay

We needed a place to stay overnight until our flight the next night to Punta Arenas. We were looking for some place cheaper, and a well-known travel book mentioned this place. This served fine, but I probably wouldn't stay longer than one night. The room and bathroom was small, and it was a bit run-down. The free breakfast was nothing special, but it was free. The lady who was there when we checked out spoke good English and helped us get a taxi to the airport.
Stayed 1 night in Oct 2017
Verified

6/10 Okay

sonia

Disliked: Cleanliness
Tivemos o inconveniente de ao chegarmos ao hotel, por problemas de infiltração, trocaram-nos de hotel, da mesma rede, o Hotel Boutique Tremo Bella Vista e este o quarto era muito pequeno, mal cabia uma mala, café da manhã fraco, bom atendimento dos funcionários e bom local, tem um supermercado bem em frente
Stayed 1 night in Nov 2017
Verified

4/10 Poor

Angela Maria

Disliked: Staff & service, property conditions & facilities, room comfort

Não indico

O hotel tem cheiro de mofo, o quarto é minúsculo, não tem como colocar malas, o atendeminento do recepcionista péssimo, ao ponto de não querer chamar táxi p/nos levar ao aeroporto, só o fez depois de insistirmos. O único ponto favorável é a localização.
Stayed 1 night in Oct 2017
Verified

4/10 Poor

Juliana

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Reservei o hotel tremo Bustamante, 2 noites para 1 pessoa, 4 noites para 3 e mais 2 noites para 2. Me informaram no check in que os qtos eram mto pequenos então não acomodaria bem minha família, sendo melhor ir para outra filial: Belas Artes. Quarto grande, box minúsculo, mal conseguia me mexer, cama quebrada. Troquei de qto. Cheiro ruim. Box mediano. Não repuseram papel higiênico, a noite, fui buscar no banheiro público do hotel. No dia seguinte, mais uma vez a camareira não repôs. Fui pedir. Resposta: não tem papel. Vou pegar em outro qto. Me disse: esse é o único. Café da manhã horrível: só pão de forma, bolo, só de pacote (pronto) seco... suco de pó. Só manteiga e geleia ruins. Leite frio. Um microondas q não esquentava. Sempre faltava prato, ou colher, ou pires e eu tinha q pedir reposicao. Enfim, total descontentamento com esse hotel. A única coisa boa era atendentes simpáticos.
Stayed 2 nights in Sep 2017
Verified

6/10 Okay

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fomos bem atendidos. O Hotel é pitoresco e agradável. No entanto, não podemos avaliar o serviço do próprio hotel porque houve um problema de infiltração e fomos remanejados para o Apart Hotel Altura e este é o que avalio.
Stayed 6 nights in Sep 2017
Verified

10/10 Excellent

Edivaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top

Melhor relação custo beneficio. Check-in rápido. Ambiente acolhedor Confortável. Recomendo ..
Stayed 2 nights in Sep 2017
Verified

4/10 Poor

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Precisa melhorar muito!

A localização do hotel é ótima, perto do metrô e de restaurantes, mas o serviço é péssimo para o preço que pagamos. O café da manhã é ruim, a funcionária da copa é muito mal educada e atende mal as pessoas e o quarto estava com problemas na descarga. Com uma amiga nossa cometeram um erro na reserva. Não se preocupam em atender bem aos clientes.
Stayed 1 night in Sep 2017
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A localização do hotel é muito boa, próxima ao metrô, restaurantes e vias principais. O hotel tem a estrutura antiga, assim como o mobiliario. O banheiro é antigo,mas funciona bem. O café da manhã é muito simples e com horario inoportuno para quem faz os passeios (de 8h às 10h), normalmente os passeios começam às 7h. Os serviços de limpeza também precisam melhorar.
Stayed 7 nights in Sep 2017
Verified

4/10 Poor

René

Disliked: Staff & service, property conditions & facilities, room comfort

Aparência enganosa

Jamais me hospedaria novamente neste hotel. Quarto horroroso, banheiro PÉSSIMO, café da manhã fraco, faltou água quente um dia e no meu retorno acerca descarga do vaso sanitário não funcionava!!! Se diz hotel boutique, o que não é uma c realidade. Precisa de uma reforma geral.
Stayed 4 nights in Sep 2017