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关于贝勒首都酒店的点评

3.5 out of 5
贝勒首都酒店
Saint Paul 1457 / Antonio Bellet 135, Santiago, Providencia

点评

9.0

非常棒

10 分 - 超赞。272 条好评,共有 482 条点评" "
8 分 - 还可以。160 条好评,共有 482 条点评" "
6 分 - 一般。30 条好评,共有 482 条点评" "
4 分 - 很差。11 条好评,共有 482 条点评" "
2 分 - 糟糕。9 条好评,共有 482 条点评" "

9.2/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

9.0/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Mei Na Barbara

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall a good place to stay
This hotel is located in quiet area but close to metro station, and there's a tourist information just nearby. Also not far from cable car station Oasis and Sky Costanera, about 20 minutes walk. Most of the staffs are helpful. Room is clean and comfortable. Only the elevator in the hotel is the big problem - when you use the elevator, you need to contact with the room key but it's always not work. If you are lucky the staff will assist, but if you go to the 2nd floor restaurant from your room it can be an issue.
2020 年 1 月入住 1 晚

8/10 还可以

Mei Na Barbara

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
大體印象不錯
感覺很舒適的酒店,房間size大小適中及乾淨;行去主要景點Cristobal山纜車站及最高建築物Sky Constanera也不遠,約需20分鐘。酒店職員友善及樂於助人,只是有時會過份sell酒店服務,例如機場接送及除夕大餐等。另外使用酒店電梯時因為需要拍房門咭出入,但是不知為何使用時總是出現問題?很不方便
2019 年 12 月入住 2 晚

8/10 还可以

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 2 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Service. Clean room
The service was unexpectedly well! The bellboy was so helpful and introduced the room facilities to us clearly. He also borrowed his umbrella to us in case of raining. The cleaning was good.
2019 年 7 月入住 2 晚

10/10 超赞

chia wen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 3 晚

10/10 超赞

真实旅客

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel room size is just ok but all the furniture are so new style and clean. All the device is really good. Recommend to stay! The first floor has the oxxo convenient store. Good to shop’
2019 年 5 月入住 1 晚

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
非常滿意
這間飯店位於市中心,離地鐵一號線不遠,附近餐廳和生活機能佳。接待人員親切且很快就辦好入住程序,用英文溝通無礙。房間很新且乾淨。我有加購早餐,是自助吧,食物多樣。整體而言這次體驗非常好。
2019 年 1 月入住 1 晚

8/10 还可以

真实旅客

2018 年 12 月入住 4 晚

10/10 超赞

真实旅客

Great experience in this brand new hotel.
2018 年 11 月入住 1 晚

8/10 还可以

ESTELA,TAIPE

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
這是一家中規中矩的商務旅館,飯店距離地鐵站非常方便,在規劃行程時能有效的縮短往返的時間並讓人能夠充份的休息
2018 年 11 月入住 3 晚

10/10 超赞

WENJIA,北京

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
超值的体验
新酒店,员工英文水平很高,房间太棒了美式风格,巨大的落地窗可以看到圣地亚哥的景色~酒店在las conders区域,是圣地亚哥最好的区域,就是周边符合中国人口味的餐馆很少
2018 年 10 月入住 3 晚

8/10 还可以

Natalie

与家人出行
满意:清洁度、员工和服务、服务设施
Well located property with friendly staff. One out of two elevators was often out of order, causing significant waiting periods, and the bathroom could have been in better shape. That being said, the cons are counterweighted by good cleanliness throughout the entire property and an excellent breakfast buffet and service.
2024 年 4 月入住 11 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年05月13日 的回复
Dear Natalie, thank you very much for your kind comments and rating. We apologize for any inconvenience with the elevators as we had scheduled maintenance. We hope to welcome you again soon.

10/10 超赞

GLENN,Ninette

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place, good food, clean, friendly staff, all was good
2024 年 2 月入住 2 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年04月29日 的回复
Thank you, Glenn, for sharing your feedback on Capital Hotel Bellet. We are glad to hear that you enjoyed your stay and found the place to be nice, with good food, cleanliness, and friendly staff. Your review is appreciated!

10/10 超赞

Vera

2024 年 4 月入住 2 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年04月29日 的回复
Muchas gracias por su puntuación. Esperamos recibirle nuevamente pronto.

6/10 一般

ILDEGAR

与家人出行
满意:清洁度、员工和服务、服务设施
Air conditioning didn’t cool the room enough, I notice the problem in the middle of the night so I didn’t report the issue.
2024 年 4 月入住 1 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年04月9日 的回复
Thank you for sharing your feedback, Ildegar. We apologize for the inconvenience you experienced with the air conditioning at Capital Hotel Bellet. Your comment will be noted for further improvement. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 还可以

Constanza

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El personal nos recibió muy amable, no tuvimos problemas con el check un ni el check out, las habitaciones están bien un poquito viejas pero no lo notas ni afecta, alrededor hay muchos lugares está muy céntrico y accesible a lugares como el cerro San Cristóbal y el Costanera, plazas, comida, etc...para las personas que toman tours, ofrecen un desayuno bastante completo para llevarlo siempre y cuando lo aparten a tiempo un día antes, muy útil la verdad.
2024 年 3 月入住 3 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年04月1日 的回复
¡Gracias por compartir tu experiencia en el Capital Hotel Bellet, Constanza! Es genial saber que disfrutaste de un ambiente céntrico, habitaciones cómodas y un desayuno completo. Sin duda, esos detalles marcan la diferencia. ¡Esperamos verte de nuevo pronto!

10/10 超赞

Jose

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Accesible and affordable. It’s very convenient and the breakfast is good, also spacious. I would stay here again, it’s 20 min walking to Costanera Center and it has an OXO (mini mart) next door. The bed is soft not firm. FYI
2024 年 3 月入住 2 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年03月19日 的回复
Thank you for your review, Jose. We appreciate your feedback on the Capital Hotel Bellet. It's great to hear that you found the hotel accessible, affordable, and conveniently located. We're glad you enjoyed the breakfast and spacious rooms. Your mention of the soft beds and proximity to Costanera Center and OXXO is helpful. We look forward to welcoming you back soon!

8/10 还可以

Luciane

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 6 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年03月19日 的回复
Muchas gracias por dejarnos su puntuación.Esperamos poder recibirle nuevamente pronto.

10/10 超赞

Lorena

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Me encantó quedarme en Capital Bellet. La habitación muy bonita, la cama súper cómoda, en una zona súper tranquila y segura. El personal atento y amable. Me volvería a hospedar nuevamente sin dudarlo.
2024 年 2 月入住 7 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年03月7日 的回复
¡Qué bueno saber que tu experiencia en Capital Hotel Bellet fue tan positiva, Lorena! Seguro que tu reseña ayudará a otros viajeros a conocer más sobre este lugar. Si necesitas más recomendaciones, ¡estaré encantado de ayudarte!

10/10 超赞

Mauricio

满意:清洁度、员工和服务、住宿条件和设施
Impecable , nuevo y lindo, desayuno super bueno y buenas camas
2024 年 3 月入住 1 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年03月5日 的回复
¡Gracias por compartir tu experiencia en el Capital Hotel Bellet, Mauricio! Nos alegra saber que disfrutaste de las instalaciones nuevas y lindas, así como del delicioso desayuno y las cómodas camas.

10/10 超赞

Ana Gabrielina,OLIAS DEL REY

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel conforyable y muy buena atención. Me gustó mucho la comida del restaurante.
2024 年 2 月入住 2 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年03月5日 的回复
¡Gracias por compartir tu experiencia en el Capital Hotel Bellet, Ana Gabrielina! Nos alegra saber que disfrutaste de la comodidad y la excelente atención durante tu estancia. También es genial saber que la comida del restaurante fue de tu agrado. ¡Esperamos verte de nuevo pronto!

10/10 超赞

Claus

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wqs a good choice. you can grab a breakfast bag before the breakfast begin for tours. Also the breakfast has good options. The room was good. Would come again.
2024 年 2 月入住 5 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年03月5日 的回复
Thank you very much for your review and rating, Claus. We are glad to know that you had a great stay and we look forward to welcome you again soon.

10/10 超赞

Tim

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
great value, excellent breakfast
2024 年 2 月入住 3 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年03月5日 的回复
Thank you, Tim, for your review of Capital Hotel Bellet. We are glad to hear that you found the hotel to be of great value and enjoyed the excellent breakfast. Your feedback is valuable to us. We hope to welcome you back soon!

10/10 超赞

LUIZ

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Incrível
2024 年 2 月入住 4 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年02月19日 的回复
Obrigado pela sua avaliação, Luiz! Ficamos felizes em saber que teve uma experiência incrível no Capital Hotel Bellet. Esperamos recebê-lo novamente em breve.

6/10 一般

Joen

满意:员工和服务
Prime location
Convenient location and very friendly staff. Room was spacious but the room temperature was still warm even with the AC on. The condition of the room and bathroom need to be updated. A lot of scratches on the floor and wall.
2024 年 2 月入住 2 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年02月13日 的回复
Thank you for your review, Joen. We appreciate your feedback regarding our prime location and friendly staff. We apologize for the issue with the room temperature and condition. We will take note of the need to update the room and bathroom to ensure a more comfortable stay in the future. Thank you for choosing Capital Hotel Bellet.

8/10 还可以

Ana Claudia

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ótima estadia!
Hotel novo e muito bom, quarto amplo e bem confortável com ar condicionado muito bom, tem frigobar e TV. Banheiro em um tamanho ideal com box. Foram 6 dias de estadia e o quarto foi arrumado e limpo todos os dias, ressalto que deixavam o quarto bem limpo. Café da manhã com opções variadas e tudo muito saboroso (em especial o suco de framboesa, que estava uma delícia). Pessoal da recepção e da cozinha foram muito receptíveis. Hotel tem uma ótima localização, bem próximo ao metro que liga a cidade de ponta a ponta, há supermercados, farmácia, restaurantes, cafés bem próximo. Foi uma ótima escolha e supriu todas as minhas necessidades. OBS.: fiz um passeio no qual saia às 6:30h e o hotel preparou um lanche para que eu pudesse levar ao passeio. É só informar o hotel o horário, que eles deixam preparado para retirar na recepção no dia do passeio.
2024 年 1 月入住 5 晚

10/10 超赞

angela

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Convenient location and great hotel
Room was big, comfortable, and clean. We had a nice city view. I liked the shades and blackout curtains. Parking was a little hard to find the first time in (the office tower and hotel share the same garage), but it was safe and convenient. The location was great for both Uber/Taxi and Metro (BIP) travel. The breakfast was delicious and plentiful (although I never found the toaster). We had dinner ala cart there, as well, and it was tasty and affordable. The staff was extremely helpful and kind.
2024 年 2 月入住 2 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年02月7日 的回复
Thank you for staying at Capital Hotel Bellet, Angela. We're glad you found our rooms spacious, comfortable, and clean with a nice city view. We apologize for any inconvenience with parking, but we're happy it was safe and convenient once found. It's great to hear that you enjoyed our delicious and plentiful breakfast and found our dinner options tasty and affordable. We're also pleased that our staff provided helpful and kind service. We hope to welcome you back to our conveniently located hotel in the future.

8/10 还可以

Ana Maria Ruiz

2024 年 1 月入住 4 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年02月7日 的回复
Muchas gracias por su puntuación.

10/10 超赞

BRIGIDA

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Otima localização.
Hotel com excelente localização, pertinho de metrô, restaurantes e casas de câmbio. Cafe da manhã muito bom, quarto bom com cama boa e frigobar. Equipe atenciosa. Voltaria a me hospedar com certeza.
2024 年 1 月入住 4 晚

6/10 一般

Alexandre

满意:清洁度、员工和服务、客房舒适度
2024 年 1 月入住 1 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年02月5日 的回复
Muchas gracias por tomarse el tiempo en dejar su puntuación.

10/10 超赞

Gabriele

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice Hotel
2024 年 1 月入住 5 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年01月29日 的回复
Thank you, Gabriele, for your review of the Capital Hotel Bellet. We appreciate your kind words about the hotel. We strive to provide friendly and accommodating service to our guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future.

10/10 超赞

Cristina

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年01月25日 的回复
Muchas gracias por su puntuación.

10/10 超赞

Carlos

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Muito bom!!!
Minha estádia não poderia ter sido melhor, nota 10!!!
2024 年 1 月入住 6 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年01月25日 的回复
Obrigado Carlos pelo seu feedback positivo sobre sua estadia no Capital Hotel Bellet. Ficamos felizes em saber que sua experiência foi nota 10 e que você teve uma ótima estadia. Nós nos esforçamos para proporcionar o melhor atendimento aos nossos hóspedes. Esperamos recebê-lo novamente em breve!

10/10 超赞

Mary

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年01月25日 的回复
Muchas gracias por su puntuación.

10/10 超赞

Dinarte

满意:员工和服务、住宿条件和设施、客房舒适度
Estadia maravilhosa!
A estadia foi maravilhosa. Super recomendo o Capital Bellet. Localização, atendimento, quarto, café da manhã... Tudo perfeito!
2024 年 1 月入住 7 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年01月25日 的回复
Muito obrigado, Dinarte, por compartilhar sua experiência maravilhosa no Capital Hotel Bellet. Ficamos felizes em saber que você gostou da localização, atendimento, quarto e café da manhã. Agradecemos sua recomendação e esperamos recebê-lo novamente em breve!

10/10 超赞

Mary

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年01月25日 的回复
Muchas gracias por su puntuación.

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施
Yoel Aranguren - Jefe de Recepción. 于 2024年01月25日 的回复
Muchas gracias por su puntuación.

10/10 超赞

Aline

2023 年 12 月入住 11 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年01月25日 的回复
Muchas gracias por su puntuación.

10/10 超赞

Gilson

2024 年 1 月入住 6 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年01月25日 的回复
Muchas gracias por su puntuación.

10/10 超赞

Willy Marcell

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great premises and superb breakfast.
Beautiful Hotel, great service and the breakfast top notch, nice variety. Excellent value for money.
2024 年 1 月入住 1 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年01月25日 的回复
Thank you, Willy Marcell, for your kind review of Capital Hotel Bellet. We are glad to hear that you enjoyed our beautiful premises and superb breakfast with a nice variety. Our aim is to provide excellent service and value for money to our guests. Your feedback is greatly appreciated. We hope to have the pleasure of welcoming you back in the future.

8/10 还可以

Monique F P

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Central
Serviço honesto. Quarto confortável.
2023 年 12 月入住 2 晚
Yoel Aranguren - Jefe de Recepción. 于 2024年01月9日 的回复
Obrigado por compartilhar sua experiência, Monique F P! Ficamos felizes em saber que você considerou o serviço honesto e o quarto confortável no Capital Hotel Bellet. Nossa equipe se esforça para oferecer um atendimento amável. Esperamos recebê-la novamente em breve.

10/10 超赞

Dennis,Santiago

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Great value for price, good location and quiet. Very nice breakfast and comfortable area, staff in the restaurant were very nice & helpful. The only comment would be the daytime reception at check-in was not friendly and abit arrogant attitude regarding us questioning the payment of IVA. All other staff were very friendly and polite. We Would return to this Hotel again for sure.
2023 年 12 月入住 2 晚
Front Desk Supervisor 于 2023年12月28日 的回复
We appreciate that you enjoyed our breakfast, also that you mention the good service of our reception, with respect to what you indicate about the payment of VAT, we remind you that any person who is Chilean must pay 19% VAT. We also appreciate that you told us what happened with our receptionist, this will not happen again.Best Regards

8/10 还可以

Richard

与配偶出行, 团体旅客
满意:住宿条件和设施,员工和服务
2023 年 12 月入住 7 晚
Front Desk Supervisor 于 2023年12月28日 的回复
Thank you for sharing your opinion of your stay with us

8/10 还可以

Julian

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 7 晚
Front Desk Supervisor 于 2023年12月28日 的回复
We appreciate your comments

10/10 超赞

Verne Michael

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place on a quiet street
2023 年 12 月入住 7 晚
Front Desk Supervisor 于 2023年12月28日 的回复
Thank you for your comments of your stay.

2/10 糟糕

Gabriel

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Cargos extras ocultos
Al final de mi estancia me quisieron cobrar desayunos. Los cuales pague cada dia al termino de mi comida. Magicamente sacaron un ticket con mi nombre . El cual no tenia mi letra y no tenia mi firma. Todavia despota el recepcionista. Muy decepcionado
2023 年 11 月入住 6 晚
Yoel Aranguren - Jefe de Recepción. 于 2023年12月18日 的回复
Estimado Gabriel,Lamentamos mucho escuchar sobre tu mala experiencia en el Capital Hotel Bellet. Hemos registrado tu queja sobre los cargos adicionales por desayuno y lo sucedido en Recepción. Lamentablemente un error humano en el ingreso del número de habitación causó el indicente. Tomaremos nota de esto y lo transmitiremos al hotel para que pueda investigar y mejorar en el futuro. De igual forma le recomendamos no expresarse de esa forma "cargos ocultos" y no utilizar tono irónico ya que siempre estamos dispuestos a escuchar sus quejar y poder resolver cualquier inconveniente.

10/10 超赞

IF B S Ltda

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 8 晚
Yoel Aranguren - Jefe de Recepción. 于 2023年12月18日 的回复
Muchas gracias por su puntuación. Esperamos tenerle pronto de vuelta y poder brindarle le mejor servicio.Que tenga un lindo día.

6/10 一般

CARLOS

2023 年 9 月入住 4 晚
Yoel Aranguren - Jefe de Recepción. 于 2023年12月14日 的回复
Gracias por dejarnos su puntuación Sr. Carlos, esperamos que en una próxima ocasión podamos cumplir sus expectativas.Que tenga un buen día.

10/10 超赞

Mariana

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ótimo hotel e bem localizado
Otimo hotel e bem localizado. A única questão a ser observada é com relação aos preços do restaurante. O café da manhã compensa pagar já na reserva no site, porque diretamente no hotel é muito mais caro.
2023 年 11 月入住 3 晚
Yoel Aranguren - Jefe de Recepción. 于 2023年12月14日 的回复
Dear Mariana, we are pleased to know that you enjoyed your stay. Thank you for your review.

10/10 超赞

Dane

满意:清洁度、员工和服务、住宿条件和设施
Overall this was a great property
2023 年 11 月入住 2 晚
Yoel Aranguren - Jefe de Recepción. 于 2023年12月14日 的回复
Thank you for your review and rating.Have a nice day.