Guests sip coffee and savor Italian cuisine before catching the ski shuttle to nearby slopes, while attentive staff create a memorable mountain experience
Mandarin Oriental, Santiago blends modern luxury with natural surroundings. Choose between two on-site restaurants with Italian dishes or relax at the seasonal pool. Families appreciate thoughtful touches like in-room WiFi and babysitting services.
Located in Las Condes, a neighbourhood in Santiago, Mandarin Oriental, Santiago is next to a golf course. Plaza de Armas and Parque Bicentenario are notable landmarks, and travellers looking to shop may want to visit Parque Arauco Mall and Costanera Center. Travelling with kids? Don't miss KidZania Santiago. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Visit our Santiago travel guide
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025
What's nearby
Parque Arauco Mall
4 min walk - 0.4 km
Parque Araucano
4 min walk - 0.4 km
Apoquindo
13 min walk - 1.1 km
KidZania Santiago
11 min walk - 0.9 km
Clinica Alemana
2 min drive - 2.1 km
Getting around
Military Academy Station
5 min drive
Hospitales Station
14 min drive
Santiago (SCL-Arturo Merino Benitez)
30 min drive
Restaurants
McDonald's
5 min walk
DoubleTree by Hilton Santiago Kennedy
5 min walk
Lolita Jones
6 min walk
glass17
5 min walk
La Cabrera
8 min walk
About this property
Mandarin Oriental, Santiago
Luxury family-friendly hotel near Parque Arauco Mall
Located close to KidZania Santiago and Clinica Alemana, Mandarin Oriental, Santiago provides an adjacent golf course, a poolside bar and a terrace. Hit the slopes at this hotel featuring a ski shuttle. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Italian cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
Other perks include:
A seasonal outdoor pool and a children's pool, along with pool umbrellas
Free self-parking
Limo/town car service, cooked-to-order breakfast (surcharge) and bike hire
An electric car charging station, express check-out and babysitting (surcharge)
Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 310 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
Reusable coffee/tea filters, recycling and LED light bulbs
Eco-friendly toiletries and hairdryers
Flat-screen TVs with cable channels
Wardrobes/cupboards, composting and eco-friendly cleaning products
Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 45 for adults and USD 23 for children
2 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
Snack bar/deli
Restaurants on site
Atrium
Matsuri
Origen
Senso
Things to do
18-hole adjacent golf course
Bicycle rentals
Bicycle storage
Children's pool
Seasonal outdoor pool
Stereo
Family friendly
Babysitting (surcharge)
Children's pool
In-room cot
Laundry facilities
Rollaway/extra bed (surcharge)
Seasonal outdoor pool
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser
Guest services
Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services
Business services
11 meeting rooms
Business centre
Computer station
Conference centre (16,738 square foot of space)
Outdoors
Garden
Pool umbrellas
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Doorbell and phone notification
Handrails in hallways
Handrails in stairways
Lift
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible restaurant
Wheelchairs on site
More
1 building
100% renewable energy
22 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1992
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Rooftop garden
Vegan dining options
Vegetarian dining options
Room amenities
Bedroom
Blackout drapes
Down comforter
Free cot
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Dressing gowns
Free toiletries
Hair dryer
Slippers
Towels provided
Entertainment
Flat-screen TV with cable channels
Food and drink
24-hour room service
Free bottled water
Minibar
More
Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Composting
Connecting rooms available
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Reusable coffee/tea filters
Safe
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of USD 50 per pet, per day, plus a one-off cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 18 kg per pet)
Pets cannot be left unattended
Food and water bowls are available
Children and extra beds
Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 100.0 per night.
Free cots are available on request at the property
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).
We have included all charges provided to us by the property.
Optional extras
Fee for cooked-to-order breakfast: from approximately USD 45 for adults and from USD 23 for children
Pet fee: USD 50 per pet, per day plus a one-off USD 50 cleaning fee
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 100.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The seasonal pool will be open from September to March
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Property is also known as
Grand Hyatt Santiago Hotel
Grand Hyatt Santiago
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Santiago Hyatt
Hyatt Santiago
Santiago Hyatt
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago
Frequently asked questions
Does Mandarin Oriental, Santiago have a pool?
Yes, this property has a seasonal outdoor pool and a children's pool.
How much does it cost to stay at Mandarin Oriental, Santiago?
As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Santiago on 6 Apr 2026 start from HK$2,384, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Mandarin Oriental, Santiago pet-friendly?
Yes, Mandarin Oriental, Santiago allows dogs (limit 1 total) with a maximum weight of up to 18 kg per pet. There's a fee of USD 50 per pet, per day. A cleaning fee of USD 50 also applies. Service animals are exempt from fees.
How much is parking at Mandarin Oriental, Santiago?
Self-parking is free at this property.
What time is check-in at Mandarin Oriental, Santiago?
Check-in begins at 3:00 PM. After-hours check-in is not available.
What time is check-out at Mandarin Oriental, Santiago?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is Mandarin Oriental, Santiago located?
Located near the slopes, this Las Condes hotel is next to a golf course, within a 15-minute walk of Parque Arauco Mall and KidZania Santiago, and close to winter sports, such as cross-country skiing. Clinica Alemana and Costanera Center are also within 3 mi (5 km). Manquehue Station is 21 minutes by foot and Alcantara Station is 21 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Mandarin Oriental, Santiago Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Our room was clean and beautifully presented. Contrary to other reviews we found the staff to be extremely helpful and supportive. We would stay here again without hesitation.
The staff were all so lovely & helpful. The room was amazing on the 16th floor & the house keeping was so efficient,
The breakfast was one of the best breakfasts we have had at any hotel.
Definitely 5 stars.
perfect hospitality here! We stayed at a club room, and the staffs at the club lounge were amazingly wonderful. I traveled a lot of countries (50+), but here is the best hotel experience ever
Spacious, well designed rooms with terrific views, a nice poolside patio and extremely helpful front desk, concierge and customer service staff, as well as a superb driver/guide in Damien. I chose the hotel in part for its reputation as a place that does more than the usual to ensure you have a successful visit and they more than met my already high expectations, turning a very good visit into an outstanding experience, both solving problems and suggesting ways to maximize my time and enjoyment. The hotel really made a positive difference throughout my trip.
Friendly and courteous staff. Spacious, clean and comfortable room. Ground is well kept. Beautiful hotel. Convenient location with shops and restaurants within walking distance. Safe neighborhood.
In my opinion this is the best hotel in Santiago. Rooms are large with stunning views of the Andes mountains. Well kept facilities, well trained staff and a terrace/pool area that’s a true oasis in a very busy city with warm temperatures 9 or 10 months of the year.
The room is spacious with outstanding design, facing beautiful views. Bath designs and two-shower heads made users feel very comfortable. The breakfast through room service orders is excellent, we ordered pre-evenings, the service staff delivered exactly on times early morning. Food quality is super, with delicious taste and healthy options. Taxi arrangement is the best out of all my past experience. The price is even lower than Uber, driver came onsite waiting for us 10min before requested time, with a very good suv, and smooth driving to airport. All staff from reception desk, room service, restaurant, are very friendly and doing their job efficiently.
Fantastic experience. Everything about it including the walkability to restaurants and shopping. Camilo at Concierge’s was fantastic helping me with my wine tours. I will return!!!
Excellent. Living up to its name and standard as a mandarin oriental. Gym was perfect although if the gym have some kind of facing will be nice apart from that amenities, food selection, near to shopping etc all you could expect of a 5 star hotel
Fantastic hotel! Beautiful property! Very nice and clean rooms with amazing floor to ceiling views! Top notch service. Excellent room service and restaurants on property. Francesca and Kimberly were extremely helpful.
Very comfortable hotel with lovely grounds and large pool. Specious rooms, excellent shower, quiet and very clean. Great food in the hotel restaurants. A very enjoyable 4-day stay. Note that the hotel is not centrally located, so it's a taxi ride into town, but it's quiet for that reason.
Service was great and room was awesome, specially the views and bathroom
The fact it doesn't have a proper spa and pool was freezing is the reason of erasing one star