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"Our stay at HAIAN Beach Hotel & Spa was truly fantastic and absolutely deserves five stars. First of all, the reception team deserves a medal. OMG, what an incredible level of customer service. Professional, warm, attentive, and genuinely caring. From check-in to check-out, they made us feel welcome and well taken care of at all times. The room was clean, modern, well-organized, and very comfortable. Even though there was construction happening next door, the hotel handled the situation professionally and thoughtfully by offering us a coupon for free drinks, which we really appreciated. It showed care and awareness of the guest experience. The location is perfect, especially if you want to enjoy the beach and have easy access to everything around Da Nang. The pool service is simply BEYOND WORDS, and believe me, the pool staff delivers a 10-star level of service. Attentive, friendly, proactive, and always with a smile. They truly elevate the entire experience and make the pool area unforgettable. If there is one area for improvement, it would be the restaurant and the free breakfast, which felt like the weakest part of the experience. That said, it’s something that can definitely be improved. Overall, HAIAN Beach Hotel & Spa stands out for its amazing staff, perfect location, and excellent service. We would absolutely recommend it and would happily stay here again."

"Delightful room, friendly helpful staff."

"Good service. Modern hotel. Convenient. Nice view."

"My only comment is the SPA, Didn't meet my expectation"

"Ultra luxury ultra comfort best hospitality & stay We absolutely loved our stay and couldn’t praise this place & service enough The room , the breathtaking views, the amazing food variety and quality , the fantastic facilities all made our stay an unforgettable one "

"The staff was amazing!!"

"Clean room, good breakfast with variety of options. Friendly staff. "

"Seamless, professional, welcoming. "

"The staff were so helpful and keen to answer all of my questions. Especially Hoa and Thu, they are so nice, always ask for me about both the satisfied and dissatisfied items, definitely is a 100% satisfactory and pleasant experience in M Hotel, hotel also arrange some towel art decoration for me to celebrate this special trip. These two staff needed to be appreciated in person. Thank you for your excellent service and attitude."