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"This resort looks beautiful and feels like a brand‑new property, but unfortunately the plumbing issues really affected our stay. We had a gorgeous oceanfront room, but the toilet in the room above us leaked and left our bathroom and living room in terrible condition. We weren’t moved to another room until around 10 PM. The second room also had water dripping from the ceiling directly above the toilet. At that point, we didn’t want to go through the hassle of packing everything up again late at night, so we just put a towel over our heads whenever we needed to use the bathroom for the rest of the trip. The food was another disappointment. It was the same items every day, and the quality wasn’t great. Even the public restroom on the ground floor had a leaking ceiling — the ceiling actually collapsed on the second day and stayed that way for the rest of our stay. On the positive side, the beach is absolutely beautiful, and the staff were consistently friendly and kind. There’s a lot of potential here, and I can see this becoming an amazing resort once they fix the major maintenance issues. Unfortunately, we just had an unlucky experience this time. "

"Great stay! Didn’t want to return home lol "

"Key card disactivated multiple times during the stay, and the internet in the room never worked. But the property is beautiful, staff extremely friendly and it’s in a great location."

"Me encanto la ubicacion. Nos toco una habitacion frente al mar. "

"Beautiful room over looking ocean hotel very poorly ran "

"Line for check-in was long and slow. Only one employee while they knew it was a busy weekend in the city. Phone in the room didn’t work, so I tried ordering room service by a phone on the hallway. Waited for half an hour and got down to the lobby to find out the kitchen just got closed without dinner for my son. So I had to order Uber Eats by 11pm. Very irresponsible staff. The girl in the morning was very kind to take my claim and said she was going to pass it to the manager. The A/C was leaking water into the floor, the night stands were almos failing from the wall. It was not the same hotel I’ve stayed many times before."

"yes"

"Excellent family run Hotel. European style. Everything always perfect. Wonderful restaurant on premises. Close to ocean. Little piece of Heaven in Santo Domingo. Highly recommend "

"Excelente como siempre"