Staff is generally helpful (particularly the guy that helped to carry out luggages up and down the hotel, and also Maria, the manager at night). However, as mentioned in previous comments, there is a restricted view on sunset ( if full sunset view is preferred, suggest to stay on the other side of Imerovigli near the Skaros Rock, where you get to see a beautiful view of the sunset). Also, as most comments have suggested, the whole property is quite small in size, so we only got limited space for room/ balcony. Plus, our jacuzzi was not functioning properly and it couldn’t be fixed during our stay which made it a bit unpleasant to us. We were offered a complimentary transfer as a compensation, but I would have wished for a perfect stay instead of any form of compensation. Breakfast was plentiful but don’t expect too much on the taste. Overall it was an average stay given the price that we have paid for. Will still recommend friends to stay in the Imerovigli area but maybe other hotels.