First , the hotel was nice enough .great location .. We arrived early , was not allowed to check in even though we called ahead.. we were told we had to wait until the other customers checked out .. we waited and only one couple checked out . So we went back to see if we could check in but was given more reasons why we could not .. we waited for over 4 hours in the heat to check in and only then was I able to check in ..the others were not able until after 3.. then their rooms were wrong and was told nothing could be done … before arriving we were harassed about paying ahead of time , even though once we booked , we were told that we could pay at hotel ..but they took off card ahead of time and still denied us an early check in …then when asked for receipt , we were told that they had no receipt for us … I will dispute the charges if they are not initially what I booked for …the manager Yans was not managerial material , very hostile and rude … the restaurant and staff was fantastic , very hospitable and sincere , but I will never visit that hotel again , but again the location is beautiful