2/10 很差
真實旅客
家人同遊
2025 年 4 月 27 日
不滿：職員與服務和客房舒適度
Horrible experience / 6 months baby safety at risk
had a horrible experience for my couple of days stay . Listing below fhe issue in detail :
1. Baby crib/cot was broken that was given for my 7 months old . Please note as per my understanding it's hotel staffs duty to provide safe equipment for the guest stay . The crib was broken due to which it wasn't latching and since babies have a tendency to be unpredictable it could have caused a serious injury had I not inspected it before putting the baby in the crib /cot.When i escalated the matter to the managment , there tone was super rude including the HOD House keeping named Mr Hussain . I was super annoyed since its the matter of my kids safety but clearly for them it was a very normal issue and i was creating a scene. I definitely agree that i was loud but I had no option since the staff behavior was very unprofessional as if they were doing us a favor by letting us stay in the hotel .(pics unfortunately not available)
2. We booked 4 meals in the hotel (half board),but unfortunately the food was horrible . There was large price of cauliflower in the Thai curry which fortunately I haven't seen in my travel experience . (Pics attached).
真實旅客
於 2025 年 4 月住了 1 晚